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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property

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Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Lounge
Reception
Lobby
Indoor pool

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot Tub
  • Air conditioning

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Blue Ridge Mall
    ‪3 min drive‬
  • Saint Paul Mountain Vineyards
    ‪6 min drive‬
  • Elijah Mountain Gem Mine
    ‪10 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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  • Breakfast included
  • Pet friendly
  • Parking included
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The price is $97
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About this property

Cascades Mountain Resort, Ascend Hotel Collection

3.5-star Hendersonville hotel close to Blue Ridge Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested.

3 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cascades Mountain Resort, Ascend Hotel Collection features 3 hot tubs, a waterslide, an indoor pool, and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 3 meeting rooms. Event facilities measuring 2100 square feet (195 square meters) include a conference center. This family-friendly hotel also offers a terrace, a vending machine, and a garden. Complimentary self parking is available on site.

Cascades Mountain Resort, Ascend Hotel Collection is a smoke-free property.

Old Orchard Tavern - This restaurant specializes in American cuisine and serves dinner only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 hot tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2,100 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.6
Rating 10 - Excellent. 265 out of 1047 reviews
Rating 8 - Good. 227 out of 1047 reviews
Rating 6 - Okay. 206 out of 1047 reviews
Rating 4 - Poor. 171 out of 1047 reviews
Rating 2 - Terrible. 178 out of 1047 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was dirty, roof leaking, and shady. Our room was supposed to be ready at 4PM, we waited until 8PM and the guy at the desk wanted to switch rooms, switch beds, and charge another fee. Unfortunately i had to get Expedia involved and they thankfully switched us to a hotel down the road at no extra cost. We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it
Stayed 4 nights in Dec 2024

6/10 Okay

Keenyn

Business traveler
Liked: Room comfort
Went to check in, waited 40 mins to get checked in, room was ok, had to go back down to the front desk every day to get a fresh towel and toilet paper.
Stayed 4 nights in Dec 2024

2/10 Terrible

Adeline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not handicap accessible, very rude service. I’ll never stay again
Stayed 1 night in Nov 2024

10/10 Excellent

H Dean

Stayed 2 nights in Dec 2024

2/10 Terrible

Feleisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RESORT? MORE LIKE HELL!
I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.
Broken lock
Mildew and mold
Roach
The wet stairs
Stayed 1 night in Dec 2024

4/10 Poor

Andressa, KISSIMMEE

Traveled with family
Disliked: Cleanliness
Room different from the photos, hot tub didn't work and cleaning was terrible
Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Melina, East Flat Rock

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.
Stayed 1 night in Dec 2024

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
Bad
Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead
Stayed 1 night in Dec 2024

6/10 Okay

Melissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nice place
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Stayed 1 night in Dec 2024

10/10 Excellent

Logan

Stayed 1 night in Dec 2024

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me a $100 deposit which I wasn’t told about until checkin and mold in bathroom trash behind mattress and tons behind couch front desk was kind of cold towards me
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Stayed 1 night in Nov 2024

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Nov 2024

2/10 Terrible

Daha

Stayed 2 nights in Dec 2024

6/10 Okay

mark

Business traveler
Disliked: Amenities
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Traveled with partner
Disliked: Property conditions & facilities
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Stayed 1 night in Dec 2024

6/10 Okay

Brian

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 8 nights in Nov 2024

10/10 Excellent

Dominique

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2024

8/10 Good

David

Stayed 1 night in Dec 2024

6/10 Okay

Ashek

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024