8/10 Good
Cynthia
Business traveler
Sep 19, 2024
Liked: Cleanliness, room comfort
Spacious room, get your own towels
The room was very spacious. The kitchen was well equipped, although there were no kitchen towels. Only paper towels. The bed was moderately comfortable. Several types of pillows. Housekeeping is every other day and does not count the day you check in. We had to fetch our own towels for two of the three days we were there. Also, we registered three people for the room, but were only given two sets of towels and had to make a special request for three on the housekeeping day. The coffee station was not stocked and was not refreshed when they did housekeeping. A room refresh should be done daily where trash is removed and towels are replaced. At the very least. BEWARE that whatever card you pay with will have a hold put on it for a charge per night of your stay, in addition to the cost for your stay. Once we checked out, the hold for the cost of our stay was removed from my account, but the per night charge was still there. We checked out on a Monday. Wednesday morning that the remaining charge for the stay was charged to my account again. Be careful if you use a bank card that you watch your balance. No housekeeping results in piles of dirty towels and trash bags in the hallways every day, which is very unpleasant. I travel frequently for business. The hospitality industry should be embarrassed. Owners and managers should be embarrassed.
Cynthia
Stayed 4 nights in Sep 2024