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Amainah Bacalar Hotel Boutique - Adults Only

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Amainah Bacalar Hotel Boutique - Adults Only

Front of property
Exterior
Outdoor pool, open 8:00 AM to 6:00 PM, free cabanas, sun loungers
Deluxe Room, 1 King Bed, Bathtub, Lagoon View | Premium bedding, down comforters, Select Comfort beds
Premium bedding, down comforters, Select Comfort beds

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping

Explore the area

Map
Boulevard Costero de Bacalar Sur, Ext Mza 5 Lote 313 Int 601, Bacalar, QROO, 77930
  • Cenote Azul
    1 min walk
  • Cenote Cocalitos
    4 min walk
  • Lake Bacalar
    4 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    33 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Private Pool, Lagoon View

Deluxe Room, 1 King Bed, Private Pool, Lagoon View | Premium bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Private Pool, Lagoon View

  • 409 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Premium bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Balcony, Lagoon View

  • 409 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bathtub, Lagoon View

Deluxe Room, 1 King Bed, Bathtub, Lagoon View | Premium bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Bathtub, Lagoon View

  • 409 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View | Premium bedding, down comforters, Select Comfort beds

Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View

  • 409 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Cristalino Lagoon Front Hotel Restaurant & SPA

Pool
Parking included
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (50)
The price is $178
per night
$218 total
includes taxes & fees
Dec 6 - Dec 7
Cristalino Lagoon Front Hotel Restaurant & SPA

About this property

Amainah Bacalar Hotel Boutique - Adults Only

4-star Bacalar hotel steps from Cenote Cocalitos
This smoke-free hotel features a marina, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Amainah Bacalar Hotel Boutique - Adults Only offers 16 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and minibars. Each accommodation is individually furnished and decorated. Select Comfort beds feature down comforters and premium bedding. 43-inch Smart televisions come with premium cable channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Amainah Bacalar Hotel Boutique - Adults Only features a marina and an outdoor pool. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Bacalar hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

Amainah Bacalar Hotel Boutique - Adults Only is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Amainah Bacalar Hotel Boutique - Adults Only has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Boat tours
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorized watercraft
  • Sailing

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Thin carpet in room
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Champagne service
  • Chef service
  • Free minibar (limited items)
  • Griddle
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on February 14
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Amainah Bacalar Hotel Boutique - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 246 out of 293 reviews" "
Rating 8 - Good. 28 out of 293 reviews" "
Rating 6 - Okay. 14 out of 293 reviews" "
Rating 4 - Poor. 2 out of 293 reviews" "
Rating 2 - Terrible. 3 out of 293 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

RONALD JAY

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dommage
Personne pour monter les bagages, pas d'ascenseur ! La plage est mal entretenue, les poubelles ne sont pas vidées. C'est dommage, le lieu est splendide et la nourriture excellente. Attention cela pourrait dégénérer rapidement !
Stayed 1 night in Aug 2024

10/10 Excellent

Jenedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The draft is really helpful and friendly from the moment that you arrive at the property to at the end of your stay. Everybody treated you with kindness.
Stayed 4 nights in Aug 2024

8/10 Good

HEATHER

Liked: Staff & service, amenities, property conditions & facilities
The hotel was beautiful
Stayed 3 nights in Aug 2024

10/10 Excellent

Estela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Dawn E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Manolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Amoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Yolanda

Traveled with partner
It was the best experience we had. The hotel and the staff makes you feel like a family. Everyone takes the time to get to know you. The hospitality it’s excellent! Edgar makes you feel comfortable and he goes the extra mile to make you stay a pleasant experience. Highly recommend
Stayed 3 nights in Jul 2024

10/10 Excellent

Trinna, Coldstream

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Trinna, Coldstream

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌺 I absolutely love it here and extended my stay🌺
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenia Argelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. Great service, clean and beautiful views. 10/10 recommend
Stayed 4 nights in Jun 2024

10/10 Excellent

Trinna, Coldstream

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Chris

Traveled with partner
Disliked: Amenities, property conditions & facilities
Wi-Fi / TV wasn’t working properly, kept losing connection. Could hear traffic outside the room all night and therefore had several bad nights sleep. Had to keep asking for water as there was no refill option and the receptionist only allowed us a couple of water bottles at once. Only 2 parasols at the pool area. Food was average. Cocktails were nice however expensive. The room decor was very minimalist which can be nice however in this instance the toilet door didn’t close properly and felt like you didn’t have much privacy. Overall very highly priced - there are nicer hotels in the area!
Stayed 4 nights in Jun 2024

10/10 Excellent

Mirelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place ever , I re want to leave ❤️❤️
Stayed 1 night in Jun 2024

10/10 Excellent

Juan, Sylmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and staff is very helpful
Stayed 3 nights in Jun 2024

6/10 Okay

Sausan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
El lugar y los cuartos muy lindos. El servicio y calidad de restaurante y bar pésimo! Parece que no tienen personal Suficiente ni capacitadas. Volvió a Bacalar pero no a Amainah.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Nice view to the lagoon. Good service.
Stayed 4 nights in Mar 2024

10/10 Excellent

marilena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small like 14 rooms and Adults only. Breakfast was included in our rate and it was fantastic. Service was very good. Only thing is it is remote, you need a car to travel to other great surrounding areas. Staff was awesome, very friendly and helpful. Free kayaks and they can arrange tours , massages for you They probably need a small gym. The lake in that area is a bit deep so you need to be a good swimmer or ask for their vests which are free too. Beware that the hotel allows people from outside the property for day pass or to eat there, even kids. We did not experience any trouble but most hotels in the area do that.
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melisa did a great job handling our stay at Amainah. Very beautiful and private boutique hotel.
Stayed 2 nights in May 2024

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, terrible front desk staff
Let’s start off with the good: the property itself is great, rooms are comfortable, the views are impeccable and the service staff and manager were wonderful and very friendly. The bad: the front desk staff was terrible. From the moment we checked in we noticed a lack of customer service and snarkiness from the staff. Check-in time is at 3pm, we arrived 15 minutes prior and our rooms were not ready- no problem. We checked back 45 min later and still not ready. We waited another 20 min, it’s now close to 4pm and only 1 of our rooms was ready. The few times we went to the front desk to check on our rooms we were met with indifference. We decided to make the most of the situation so we all went to hang out in the room that was ready while we waited for the others. As we waited, we asked the front desk for extra towels and they refused to give us extra towels. We later asked for extra toilet paper as the only one available was half used when we arrived, they only gave us 1, refused to give an extra roll. We noticed that they were friendly with other guests but at no point were we ever acknowledge when we walked by the front desk. And to top it off, we decided to order room service for dinner and specified food restrictions but to our surprise our food arrived with said ingredient. When we contacted the front desk about the discrepancy, the young lady decided it was best to argue about it rather than fix it. We were made to feel like a nuisance rather than welcomed.
Stayed 1 night in May 2024