6/10 Okay
Krystal
Traveled with partner
Jan 5, 2025
Liked: Staff & service, amenities
We've been visiting this hotel since 2011 and absolutely love it! It's a beautiful, comfortable hotel with views of the bay, and walkable to Fairhaven. The staff is always warm and accommodating, beds are comfortable, provided toiletries are good quality and smell nice, even the "partial" bay views have a pretty good view, the giant tub is a big bonus you won't find in most hotels, the sliding partitions for privacy are a really nice touch and you can keep them open to enjoy the view while relaxing in the tub.
This specific room did not live up to their usual excellent standards, and I'm only including it here for the hotel's attention. The room we had (217) was listed as partial bay view, and as we've stayed in this room type many times, we were disappointed to find you can hardly see the bay at all, as a big tree obscured the whole view. Obviously the tree shouldn't be taken down, but the room shouldn't be listed and charged as a partial view. Not a big deal, we just would've chosen a different room. Also, the tub needed to be rinsed out several times before it could be used because of the cleaning product residue, there were blood stains on the sheets, and the throw pillows smelled a bit musty and like mildew. This was also the first time we remember hearing any noise (aside from the expected train), but we heard the people above us walking around, and every time a toilet was flushed, or water turned on in the rooms above and on either side of our room.
Krystal
Stayed 2 nights in Jan 2025