6/10 Okay
Jack, Dallas
Aug 26, 2024
Liked: Staff & service
Considering the “upscale” classification given this property, I would have to say that my stay was disappointing. The hotel supplied only 1 pillow for the bed and only 1 bath towel, and 1 hand towel. My room and the lobby were rather “spartan” and more like what I’ve seen in lower end motels like Super 8 or some Motel 6. The shower door is missing a silicon seal near a bottom corner and a lot of water leaks out onto the bathroom floor when showering.
If this survey allows it, I’ll attach a photo so the hotel can pinpoint the shower door issue and make an easy repair for about a $20 and 10 minutes time to replace the seal.
After a couple of days of the one pillow/one towel life (I kept thinking that housekeeping would add more), I did ask for an extra pillow and an extra towel and they provided them … but to me, those are the kinds of things that should already be in place and hotel guests shouldn’t have to ask for.
The staff were nice and the nightly rate was reasonable. The location was fairly good, being in walking distance to public transportation, some eating places, and in the same block as the Natural History Museum (which I rate as the best Natural History Museum that I’ve ever been to … a must see if you stay in the area!)
I would stay here again if I couldn’t find somewhere nicer at reasonable rates … just realize, at this Mercure, you are getting what you paid for but not much more (in my opinion.)
I stayed at another Mercure in Budapest and it was much nicer.
Jack
Stayed 4 nights in Aug 2024