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Residence Inn by Marriott Boston Downtown / South End

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn by Marriott Boston Downtown / South End

Exterior
Suite, 1 Bedroom | Desk, laptop workspace, iron/ironing board, free WiFi
Fridge, microwave, stovetop, dishwasher
Free daily continental breakfast
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
2001 Washington Street, Boston, MA, 02119
  • Northeastern University
    8 min walk
  • Boston Medical Center
    12 min walk
  • Boston Museum of Fine Arts
    19 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base)
    16 min drive

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (View)

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (View)

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom (Hearing Accessible)

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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$108 total
includes taxes & fees
Jan 6 - Jan 7
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About this property

Residence Inn by Marriott Boston Downtown / South End

3-star hotel in South End
This smoke-free hotel features a 24-hour fitness center, a bar/lounge, and valet parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. Housekeeping is available once per stay.
Residence Inn by Marriott Boston Downtown / South End offers 135 accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness center.
A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4693 square feet (436 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Residence Inn by Marriott Boston Downtown / South End is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 3 meeting rooms
  • 4,693 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Secured valet parking fee: USD 55.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015490351
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Marriott Boston Downtown South End Aparthotel
Residence Inn Marriott Boston Downtown South End
Resince Inn riott Boston End
By Marriott Boston End Boston
Residence Inn by Marriott Boston Downtown / South End Hotel
Residence Inn by Marriott Boston Downtown / South End Boston

Residence Inn by Marriott Boston Downtown / South End Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 902 reviews" "
Rating 8 - Good. 187 out of 902 reviews" "
Rating 6 - Okay. 66 out of 902 reviews" "
Rating 4 - Poor. 40 out of 902 reviews" "
Rating 2 - Terrible. 28 out of 902 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Close to Amtrak as well as Brigham & Women's. Modern furnishings throughout. Safe pull in for ride share. Quiet with some traffic noise. Good security to entry and rooms. Spacious. Amazing hot water delivery and huge shower. Will stay again.
Stayed 3 nights in Sep 2024

6/10 Okay

Helen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Decent room. The location isn’t great.i wouldn’t feel safe walking the area at night. The hotel valet is expensive and they didn’t advise us that there was alternative free parking. There are also hidden fees so read the small print. We stayed one night and on top of the room rate we paid they charged an additional $150 in fees. Beware.would not recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees especially Kevin,shiffon, Jennifer, and claudia. They made our stay so much more enjoyable. I would call them the best of the best!!!! Love to see them get a raise or some kind of recognition.
Stayed 2 nights in Sep 2024

10/10 Excellent

Leonard

Traveled with family
Nice
Stayed 7 nights in Sep 2024

6/10 Okay

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Hotel was very nice. Room was excellent. But the area is loud. Not close to trains or subway, there is a bus stop though. Not many food options near by.
Stayed 7 nights in Sep 2024

6/10 Okay

SAURAV

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Liang

Liked: Cleanliness
Stayed 6 nights in Sep 2024

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities
The room is pretty large and the equipments are complete.
Stayed 6 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Kathleen

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience at breakfast
Dear [Hotel Manager], I hope this message finds you well. I am writing to express my dissatisfaction with the breakfast experience during my recent stay at your hotel. Unfortunately, the service did not meet the standard expected, especially considering the hotel was fully booked. Throughout the breakfast service, many essential items were missing, including yogurt, porridge, and even plates. The delay in refilling these items was significant, and to make matters worse, there were no tea bags available. This level of service was extremely disappointing and did not reflect the expectations I had from a Residence Inn property. Given this mismanagement and the inconvenience caused, I kindly request that you credit my Marriott membership (#913222339) with 20,000 points as compensation for this unsatisfactory experience. Thank you for your attention to this matter, and I look forward to your prompt response. Best regards, Abhinav Lal
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2024

2/10 Terrible

Diana

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My room constantly smelled like pot early in the morning and later in the evening. I complained to the front desk but it continued.
Stayed 2 nights in Sep 2024

10/10 Excellent

HARSH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Jacqueline

Stayed 1 night in Aug 2024

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Residence Inn by Marriott Boston Downtown / South End for college move-in weekend. The staff were so friendly, we appreciated their helpfulness! The room was very comfortable and very clean. We had a king suite with kitchen so we could warm up coffee and keep our leftovers or snacks in the refrigerator. On site included breakfast was good with standard items - waffles, yogurt, sausage, eggs, and pastries. Water pressure in the shower was great, almost too hard actually on the second floor, the shower head didn't spray uniformly but overall so much better than low water pressure! There was a little bit of street noise in the room but it is Boston after all. We relied on valet parking that was very convenient although not cheap at $55/night. The phone number to text to retrieve our car didn't work but when we went down the valet got our car very quickly since the lot is just adjacent to the hotel. Overall this is a great pick for visiting the Boston area and we will definitely book there again for future visits! The friendliness of staff, cleanliness, and convenience make it a worthwhile hotel for staying in Boston.
Stayed 2 nights in Sep 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Residence Inn Boston Downtown/South End was a pleasant experience. From the moment we arrived, we were greeted with a warm smile and friendly hospitality. The room was spacious, clean, and had everything we needed. The bed was very comfortable, ensuring a restful night's sleep. Although the breakfast buffet could have been more plentiful, with food, drinks, plates, and cutlery replenished more promptly, the overall positive experience outweighed this minor inconvenience. The hotel's location was ideal, with Northeastern University just a short walk away (the main reason for this trip). We never felt unsafe and we didn't see any homeless people or junkies hanging around the area. Overall, our experience at Residence Inn was great. We would recommend this hotel to anyone looking for a comfortable and enjoyable experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sabino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I regularly use this hotel. I think this is a fabulous hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Ashis

Liked: Staff & service
Disliked: Property conditions & facilities
Sofa bed was not clean. House keeping not good
Stayed 3 nights in Aug 2024

10/10 Excellent

Rio

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Karla Samanta Garza, Del Rio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind and helpful.
Stayed 8 nights in Aug 2024

8/10 Good

manman

Liked: Staff & service, property conditions & facilities
Kitchen is good. The comforter cover can’t cover properly.
Stayed 1 night in Aug 2024