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Shangri-La The Marina, Cairns

5.0 star property

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Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Point of interest
Horizon Club Suite 1 King | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Point of interest
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    ‪4 min walk‬
  • Cairns Esplanade
    ‪4 min walk‬
  • Reef Hotel Casino
    ‪4 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Suite

Executive Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Suite

  • 533 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Suite Twin

  • 624 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Sea View King

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Deluxe Sea View Twin | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Sea View Twin

  • 350 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View Twin

Exterior

Executive Marina View Twin

  • 355 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Suite 1 King

Exterior

Horizon Club Suite 1 King

  • 796 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King

Exterior

One Bedroom Suite King

  • 624 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Marina View King

Exterior

Executive Marina View King

  • 350 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Marina View Suite

  • 533 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room King

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room Twin

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

Exterior

Horizon Club Room 1 King

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Exterior

Horizon Marina View Room Twin

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Twin Room With Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Twin Room With Marina View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Marina View Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Horizon Club Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for One Bedroom Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Marina View Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Marina View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room with Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive King Room with Marina View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Marina View Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room with Sea View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Horizon Club King Room with Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club King Room with Marina View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room with Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Twin Room with Marina View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Executive Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Twin Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Twin Suite

  • Sleeps 2
  • 2 Queen Beds

Royal Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, sun loungers

Hilton Cairns

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1004)
The price is $141
per night
$155 total
includes taxes & fees
Mar 18 - Mar 19
Hilton Cairns

About this property

Shangri-La The Marina, Cairns

Cairns hotel connected to a shopping center, steps from Reef Fleet Terminal
This hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Shangri-La The Marina, Cairns provides an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 18 meeting rooms, and limo/town car service. Event facilities measuring 4456 square feet (414 square meters) include a conference center. This family-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Shangri-La The Marina, Cairns has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered self parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (4,456 square feet of space)

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Fixed shower seat
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (38 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1012 reviews
Rating 8 - Good. 244 out of 1012 reviews
Rating 6 - Okay. 94 out of 1012 reviews
Rating 4 - Poor. 42 out of 1012 reviews
Rating 2 - Terrible. 21 out of 1012 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is outstanding and the restaurant is superb. The property is gorgeous. There was not enough space to hang damp towels or damp swimsuits and stingersuits, but we were given fresh towels whenever we requested them. There were two screws sticking out of the bathroom wall that looked like they may have held up a towel rack.
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul, North Sunshine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and even better staff. Very close to everything making it easy to get around and explore.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, loved it will stay again
Great experience loved it , will stay back again. amazing location and view. Very convenient as well.
Stayed 4 nights in Nov 2024

10/10 Excellent

Steven

Stayed 2 nights in Nov 2024

4/10 Poor

Venessia

Disliked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 2 nights in Nov 2024

8/10 Good

fatmata

The location is outstanding and the breakfast buffet was good
Stayed 2 nights in Nov 2024

10/10 Excellent

Graeme

Stayed 2 nights in Nov 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. B
Stayed 2 nights in Nov 2024

8/10 Good

Hilary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The hotel is in a great position and we had a marina view room. There was an over the bath shower in our room which was awkward to get in and out of. Beds were comfortable. Pool area was well laid out, plenty of loungers but is definitely in need of a refresh
Stayed 4 nights in Nov 2024

10/10 Excellent

Ron

Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, very happy.
Stayed 1 night in Nov 2024

8/10 Good

noel

O
Stayed 4 nights in Nov 2024

10/10 Excellent

Marilyn, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Janet is great, helped us with changing bed sheets at night, fast check out. She cares about guest requests and always reponds quickly.
Stayed 3 nights in Nov 2024

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff were excellent, room was massive, pool was great. Certain parts of the hotel were slightly dated but other than that it was fantastic. Location was perfect, only 5 minute walk from everything. Would highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cairns Getaway
The view, location, food & service was outstanding. We spent one week there and the close access to the ferry terminal made all the difference to our stay.
Stayed 6 nights in Jul 2024

4/10 Poor

Desley

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Sherri

Stayed 2 nights in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Itsitsxittzktzfo
Stayed 6 nights in Oct 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel. The staff were amazing and very friendly and helpful. I’d say the hotel areas seemed a little bit dated but the room its self was clean and modern. It was a nice stay but I’ve had better 5* for the price
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the hotel went out of their way to be pleasant and helpful. We had an excellent room which we had upgraded when offered to bid for it. The view was spectacular and we enjoyed the activity of the harbour. Access to the hospitality lounge made life easier for breakfast and drinks and canapes later in the day. Car parking was taken care of by valet parking. An easy hotel to stay in. There was nothing we disliked.
Stayed 3 nights in Oct 2024

6/10 Okay

Michael

Stayed 3 nights in Oct 2024

8/10 Good

Rhonda Ann

Liked: Cleanliness, staff & service
Our room was a little worn as in curtains didnt close property. The door on cabinet wouldn't close completely. The staff were friendly
Stayed 6 nights in Oct 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best stay!! The staff were amazing, the room was just perfect and everything was great. Thank you!!!!!
Stayed 4 nights in Oct 2024