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Krystal Grand Cancun All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Altitude Master Suite, Ocean front | Private spa tub
Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe
Outdoor wedding area

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Room service
  • Spa
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    1 min walk
  • Cancun Convention Center
    6 min walk
  • UltraMar Ferry Terminal
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Ocean Front

  • 549 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite Ocean Front

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

  • 947 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

  • 474 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

  • 474 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front

  • 1054 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

  • 474 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

  • 549 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

  • 474 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

  • 1421 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Boulevard View

  • 549 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Krystal Cancun All Inclusive

Pool
Hot Tub
All inclusive
Spa
3.4 out of 5, (1001)
The price is $415
per night
$506 total
includes taxes & fees
Jan 2 - Jan 3
Krystal Cancun All Inclusive

About this property

Krystal Grand Cancun All Inclusive

4-star hotel in Zona Hotelera
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Cancun All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers a complimentary children's club, a children's pool, and a sauna. Onsite secured self parking is complimentary.

Krystal Grand Cancun All Inclusive has designated areas for smoking.

Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.
Late night fare is available from room service.

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 422 out of 1094 reviews" "
Rating 8 - Good. 222 out of 1094 reviews" "
Rating 6 - Okay. 181 out of 1094 reviews" "
Rating 4 - Poor. 117 out of 1094 reviews" "
Rating 2 - Terrible. 152 out of 1094 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Griselda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we really enjoyed our visit, with great people and great food!! Activities for all the family.
Stayed 3 nights in Sep 2024

10/10 Excellent

Teresita

Stayed 4 nights in Aug 2024

10/10 Excellent

Agrim

Stayed 3 nights in Aug 2024

10/10 Excellent

Raul Ruano

Stayed 6 nights in Aug 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Juan C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Eloy

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Got there in 8/24/24 upon checking in the lobby was 100 degrees the elevator was like a sauna super hot and humid. Room was n the 11th floor nice view but had a smell to it, very disappointed over all. We upgraded the next day to Altitud Tower it was like night and day. About the food the general buffet was a huge disappointment breakfast at Altitud was good the grill was closed to day out of 4 that we stayed there. If you spect to have a variety of drinks is not going to happen ( one beer on tap ) The staff was great specially the servers. Stay 4 days 3 , we will never stay at Krystal Grand Cancun all inclusive ever again!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Benito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the very beginning I was greeted with warm welcome from staff and made our whole stay wonderful any questions we had was answered and gave us tip on navigating downtown I would highly recommend if you want a nice calming experience with great drinks and great staff to make the stay more pleasant
Stayed 7 nights in Aug 2024

6/10 Okay

Rocio

Liked: Cleanliness
Disliked: Staff & service
They charged my card for going to a restaurant when it was all inclusive ! Call customer service and they kept hanging up .
Stayed 4 nights in Aug 2024

6/10 Okay

Mirna

Stayed 5 nights in Jul 2024

10/10 Excellent

Jacqueline Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful experience
Stayed 3 nights in Aug 2024

2/10 Terrible

Branko

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is outdated, mold smell, buffet very limited food, first day the only place for lunch was outside with no shade on 100 F! They ad 5 restaurants for dinner, but only 2 is open daily if you are lucky to do a reservation at 10 am, because at 10:05 all available spots will gone. For lunch only buffet, awfull chooses almost not eatable! Lunch buffet room is small, for example sweet table has only 3 diff options, for 4 stars hotel this in unacceptable. Meet choose only one! No AC at the lobby or elevalators, complete building smells like mold. All your belonging will smell like mold! They do not clean beach, you should watch not to step on plastic forks, glasses or bottles! This should be rated as 2 stars hotel not 4!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Tadatsugu

Traveled with family
Disliked: Cleanliness, staff & service
Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Janine

Traveled with family
Liked: Staff & service
The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.
Stayed 8 nights in Aug 2024

8/10 Good

Jean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility needs to fix its elevators. only half are working
Stayed 3 nights in Aug 2024

8/10 Good

Alma Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Emiliano

Elevator not working good an air condicion at lobby no working may room vista white wall
Stayed 3 nights in Aug 2024

10/10 Excellent

Rayan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!
Stayed 5 nights in Aug 2024

10/10 Excellent

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.
Stayed 5 nights in Aug 2024

2/10 Terrible

Fiorella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Kelsey

Disliked: Staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Jennifer Leticia

Traveled with partner
Liked: Staff & service, amenities
The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.
Stayed 3 nights in Aug 2024

8/10 Good

Saul

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.
Stayed 5 nights in Aug 2024