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Occidental Costa Cancún All Inclusive

3.5 star property

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Photo gallery for Occidental Costa Cancún All Inclusive

Outdoor pool, pool umbrellas, sun loungers
View from room
Garden
Interior entrance
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Terrace

  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View

  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Hot Tub, Ocean View

  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 997 out of 2363 reviews
Rating 8 - Good. 633 out of 2363 reviews
Rating 6 - Okay. 352 out of 2363 reviews
Rating 4 - Poor. 194 out of 2363 reviews
Rating 2 - Terrible. 187 out of 2363 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water was cold and the door won’t lock
Stayed 3 nights in Nov 2024

10/10 Excellent

Melody Monic Palma-

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! The staff was very attentive and helpful! Cannot wait to come back
Stayed 6 nights in Jan 2025

6/10 Okay

ALEKSANDR

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff and service is good. Clean. Building is not a new. We had small problems with safety box and fan in the bathroom ...they solved the problems in 2 min.
Stayed 6 nights in Dec 2024

6/10 Okay

peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food could be better
Stayed 9 nights in Dec 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

meiqi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good for family all inclusive hotel, staffs are very friendly. The room is spacious and clean. The food was ok, but you can tell there are left over from last and recook for next day buffet. We had reservation seafood and Mexican restaurant. Plating and tasting is good, but food wasn’t fresh ingredients. Would considering come back if the food could improve. We had very noisy night, there is some heavy machine working from 8pm to 11pm very loud.
Stayed 4 nights in Dec 2024

2/10 Terrible

Stephanie R

2/10 Terrible

Kyle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overpriced, it is located next to a marine refueling point and there is a consistent smell of gasoline. The beach is small and crowded. The staff will lie consistently or ignore you. This “resort” is cheap do not recommend. We cancelled our stay and switched hotels.
Stayed 6 nights in Dec 2024

4/10 Poor

brandi

Traveled with family
Liked: Cleanliness, staff & service
This place was clean, staff were friendly and professional. However the food was terrible, hardly could be called edible. The restaurants on campus were also horrendous and we could only make 2 reservations which was not depicted on the website. I had not one, but two small pebbles in my refried beans, how does that happen? Literal rocks in my food. Fruit flies all over the fruit as well. At times our silverware was dirty too. The ice machines weren’t working, had to go several floors down to find one. Our room keys repeatedly quit working, one of our room doors didn’t lock, one of the room’s toilets wouldn’t flush, the beach was misrepresented, and of course the drinks were extremely watered down. I’m most disappointed in the food, so many options and somehow they were all pretty much disgusting. The cleaning staff were excellent, our rooms were very tidy every day. They also played loud music till midnight every night which made it hard to sleep. The room sliding doors to the balcony rattled whenever there was wind which made it noisy and hard to sleep as well.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made my Dads Birthday Really Unique
Stayed 3 nights in Dec 2024

10/10 Excellent

GURPREET SINGH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good & caring .
Stayed 4 nights in Jan 2025

4/10 Poor

Samie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It’s in a nice area.. but everything else were not worth the price paid.. 4 out 6 people from our party got food poisoning on different days at the hotel.. I got none working door and was promised an upgrade but never got it even though I was told to come back next morning.. and the next morning after and then next morning after. The door finally stopped working completely and took a long time to get it fix. Still no accommodations nor anything was mentioned nor offered.
Stayed 5 nights in Dec 2024

8/10 Good

Amit

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Jocelyn

Stayed 2 nights in Dec 2024

10/10 Excellent

Carlos, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Raheleh

Liked: Staff & service
Disliked: Property conditions & facilities
When i got there the elevator wasn’t working and the key to door wasn’t working. We had to call them several times to come in for daily cleaning. Too much food but low quality. Shower pressure was low in the morning, we call they never sent someone to take a look. It was like they didn’t care their guests request. Their cocktails were too sweet, like their pour too much syrup in their drinks. The location is nice and kayak/paddle boards were fun.
Stayed 5 nights in Dec 2024

2/10 Terrible

Darren

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was horrible. Had to change rooms 2 different times because we were given rooms we didn’t book and then the ac wasn’t working and the shower water didn’t get hot. The hotel was over booked and there were many children at the resort. I 100 percent did not have a good time.
Stayed 2 nights in Dec 2024

2/10 Terrible

Sagit

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse vacation ever, still healing from it. First son gets food poisoning within 30 hours of arrival, eating at italian restaurant on property. Hes now suffering with hives for 3 days. Noted human feces on the beach on property multiple days , reported this to management who claimed they could not do anything about it, or be responsible for it. Including not closing beach due to it being unsafe. And to top it off, they had a warer pump vendor outside our room from 9 pm to 230am last night drilling. We were never communicated to regarding this, repeatedly told it was inly going to be one more hour until my husband basically insisted that they turn off the drilling at 2am and resume in am, they turned it off. They did not turn it back on in am as it would inconvenience the spa. No worries about disturbing our sleep though. I met with management regarding refund, credit etc. We have photos and video and managers contact information for all of this and shared with management. Extremely disappointing. This property should be removed from your site due to dangerous cobditions and lack of response or empathy from on site management.
Stayed 8 nights in Dec 2024

4/10 Poor

Amy Kimberly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in Cancun 6 different times and this was the worst experience I have ever had. The check in took an excessive amount of time, no AC, and we could only could get reservations for dinner 2 nights with very tiny portions given of extremely low quality food. The buffet was awful, and there was absolutely NOTHING to do with my family at the property. We had to book excursions to fill time, and it was a terrible disappointment having spent so much money on the trip. There was no pool side service for food, and room service never answered when we called. Additionally, the food at the snack bar appeared to have been sitting there for days. If it was not for the bartenders, the trip would not have been tolerable.
Stayed 3 nights in Jan 2025

2/10 Terrible

Adolfo Daniel Cruz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not what it shows in the photos and description. We stayed for a week and paid for an all-inclusive hotel. While there, they told us that we could only go to the restaurants for two days and the rest had to be at the buffet (in the description it said that the 4 restaurants were included for the guests' consumption without restrictions). The buffet food was not varied and almost every day the meat was poorly cooked. When you made reservations for a restaurant they always said that everything was full and when you passed by the restaurant they were never full. I DON’T RECOMMEND THIS HOTEL if you want to enjoy Cancun and its options.
Stayed 6 nights in Dec 2024

8/10 Good

Tom

Stayed 4 nights in Dec 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

sejla

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant options are not good and enough, always booked out so others can’t even make reservations that they paid for. Staff is annoying with trying to sell you their packages of activities, people come on vacation to relax and not be constantly bothered or pushed. Hotel room is so outdated and old, smells like mold. Staff doesn’t answer half of the questions you have, everything is “I don’t know, sorry.” Only nice part is the pool and beach. Food options are also minimal.
Stayed 6 nights in Dec 2024

4/10 Poor

Dale

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024