4/10 Poor
Paula
Traveled with family
Nov 24, 2024
Disliked: Staff & service
The infinity membership people trully ruined our vacation from day one we attended a 3hr sales meeting where they tried to sell us a membership and when we refused to buy it they were rude practically spit on our faces. This was our first time in cancun soo we were not aware of what this 90 min meeting was going to be about. After we refused to purchase membership it seemed that they told everyone there and we weren't treated nice anymore we weren't greeted at all. There's a few people that work in the restaurants and bars that were really nice to us the #1 was Armando waiter at Big Ben's Feliciana at buffete. 2 really rude worker where karen at grab and go and janeth at the ice cream and candy place totally ignoring you if you're not white # gringo . Some descrimination for other races. Other than that the food was good the waiters at restaurants very nice. Drinks are watered down the rooms are outdated. .the evacuate alarm goes off all the time in the middle of the night. It rained a couple days and there were leaks everywhere.
Paula
Stayed 7 nights in Nov 2024