6/10 Okay
Somayya
Traveled with family and small children, Traveled with family
Dec 30, 2024
Liked: Cleanliness
Not enough activities for families at the resort: ie: no games room for teens/ mini golf / other facilities- only the beach and pools as well as a few kayaks and an aqua slide on the sea water.
We did not do the all inclusive at this resort- and made our own plans for breakfast. some days we had breakfast at the resort buffet /other days buying our groceries from the local hotel market store/uber eats since we had a full kitchen in our spacious suite.
On more than one occasion- when dining at the resort restaurants in the evenings - a manager would come up to us and state loudly in front of other diners sitting there in a passive aggressive tone: that he had been informed we were not on their all inclusive plan : and if we realized how much their evening Xmas buffet was per head?
And that we would have to pay,” I was quite offended since we were well aware what the price per head was, and we had budgeted to pay for our meals. This left a very bad taste, and ruined our dining experience.
This hotel needs to train their staff better on how to speak to guests. I felt quite uncomfortable on more than one occasion and will not be choosing this hotel on future visits to Cancun.
Somayya
Stayed 6 nights in Dec 2024