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Hotel l'Octroi

3.0 star property

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Terrace/patio
Family Room | Premium bedding, in-room safe, individually decorated, desk
Family Room | Premium bedding, in-room safe, individually decorated, desk
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, sun loungers
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Parking available
  • Room service
  • Laundry

Explore the area

Map
143 Rue Trivalle, Carcassonne, AUDE, 11000
  • Château Comtal
    ‪4 min walk‬
  • Narbonnaise Gate
    ‪5 min walk‬
  • Historic Fortified City of Carcassonne
    ‪5 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪17 min drive‬

Room options

View all photos for Suite

Suite | Premium bedding, in-room safe, individually decorated, desk

Suite

  • 172 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Large

Large | Premium bedding, in-room safe, individually decorated, desk

Large

  • 151 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Large Deluxe

Large Deluxe | Premium bedding, in-room safe, individually decorated, desk

Large Deluxe

  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Small

Small | Premium bedding, in-room safe, individually decorated, desk

Small

  • 118 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Premium bedding, in-room safe, individually decorated, desk

Family Room

  • 193 sq ft
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Medium

Medium | Premium bedding, in-room safe, individually decorated, desk

Medium

  • 129 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel l'Octroi

3-star Carcassonne hotel with bar/lounge
This smoke-free hotel features a full-service spa, a bar/lounge, and a hot tub. WiFi in public areas is free. Other amenities include self parking, a seasonal outdoor pool, and dry cleaning.
Hotel l'Octroi offers 21 accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site.
The onsite spa has couples treatment room(s). Services include massages. The spa is equipped with a steam room. The spa is open daily.
In addition to a full-service spa, Hotel l'Octroi features a hot tub and a seasonal outdoor pool. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This Mediterranean hotel also offers a terrace, multilingual staff, and complimentary newspapers in the lobby. Onsite parking is available (surcharge), along with a car charging station. Guests can use the health club at a partner property.

Hotel l'Octroi is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Bar lounge - This bar overlooks the pool.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: EUR 15 for adults and EUR 9 for children
  • A bar/lounge

Restaurants on site

  • Bar lounge

Things to do

  • Full-service spa
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach towels
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Cribs (infant beds) are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 9 for children
  • Self parking fee: EUR 12 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne

Hotel l'Octroi Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 143 out of 365 reviews
Rating 8 - Good. 158 out of 365 reviews
Rating 6 - Okay. 45 out of 365 reviews
Rating 4 - Poor. 8 out of 365 reviews
Rating 2 - Terrible. 11 out of 365 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

We did not stay in the hotel we booked we got there and were told it was closed for renovations. The one we stayed close to the castle. So
Stayed 7 nights in Nov 2024

8/10 Good

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely! Breakfast was less than ideal and not great selection for kids and the price but location was fantastic.
Stayed 1 night in Oct 2024

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the medieval city & downtown area! Staff super friendly!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for suggesting visiting Aigues-Mortes it was most interesting. Thank you for putting up with my terrible French!
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très correct à 2 pas de la cité médiévale. Parking payant par contre.
Stayed 1 night in Aug 2024

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Heartily welcoming, cozy and immaculately clean room, excellent location, excellent breakfast. Recomended.
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival. Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Stayed 1 night in May 2024

10/10 Excellent

Hugh John

Stayed 1 night in Mar 2024

2/10 Terrible

john

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for the old city gate, just a short walk.
Stayed 1 night in Jun 2023

10/10 Excellent

doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the fortress, many restaurants inside. Modern facility, nice staff
Stayed 1 night in Apr 2023

4/10 Poor

Bart

Liked: Cleanliness, property conditions & facilities, room comfort
When we arrived at this hotel we were told that our reservation had been changed to another hotel further up the town. We had booked a large room with a double and a twin for extra space and comfort. When we arrived at the 2nd hotel we were sent to an annexe across the road from the main part of the hotel. Here we found that the room was a standard double. When I rang reception I was told that this was an upgrade. I informed her that we had booked a large double originally. She was then miraculously able to find such a room quite close to the original room she put us in. We had been traveling since 9 p.m. the previous evening without sleep so this was not the check in we expected
Stayed 2 nights in Mar 2023

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location for exploring Carcassonne. Staff were lovely and the hotel is quiet and very comfortable.
Stayed 3 nights in Sep 2022

10/10 Excellent

Juliet

Stayed 1 night in Sep 2022

8/10 Good

Brendan

Stayed 2 nights in Aug 2022

8/10 Good

Snieguole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel Steps away from castle. The outside swimming pool is lovely. Very good air conditioning. We are family of three with teenager and the room was very small. We stayed for one night only on our way to south.
Stayed 1 night in Jul 2022

10/10 Excellent

Annamaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel staff were very friendly and knowledgeable. Other bonus was having a swimming pool!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the room was immaculately clean. Aside from breakfast there was no real food service, but there are lots of restaurants in both the old and new towns - although be aware that out of season these generally close around 10pm.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
When we arrived at the hotel they said they had no record of our reservation through Expedia though my credit card had been charged for the room. I don't know if this was an Expedia problem or the hotel gave our room to someone else. The woman at the desk tried very hard to get to the bottom of this but we had to go to a different and much more expensive hotel.
Stayed 1 night in Sep 2019