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Brook Mollington Banastre Hotel and Spa

3.0 star property

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Photo gallery for Brook Mollington Banastre Hotel and Spa

Exterior
Indoor pool, open 6:00 AM to 10:00 PM, sun loungers
In-room safe, desk, laptop workspace, iron/ironing board
Indoor pool, open 6:00 AM to 10:00 PM, sun loungers
2 bars/lounges, poolside bar

Reviews

6.4 out of 10

Popular amenities

  • Gym
  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Parkgate Road, Mollington, Chester, England, CH1 6NN
  • Countess of Chester Hospital
    ‪4 min drive‬
  • University of Chester
    ‪4 min drive‬
  • Chester Zoo
    ‪5 min drive‬
  • Chester (CEG-Hawarden)
    ‪31 min drive‬

Room options

View all photos for Family Room

Family Room | In-room safe, desk, laptop workspace, iron/ironing board

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room, 1 Queen Bed

  • 50 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About this property

Brook Mollington Banastre Hotel and Spa

3-star Chester hotel close to University of Chester
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Brook Mollington Banastre Hotel and Spa offers 63 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mollington Health Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Brook Mollington Banastre Hotel and Spa features an indoor pool and a health club. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4261 square feet (396 square meters) include conference space. This Victorian hotel also offers a children's pool, a spa tub, and a sauna. Limited complimentary onsite parking is available on a first-come, first-served basis.

Brook Mollington Banastre Hotel and Spa is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Garden Restaurant - Overlooking the garden, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15 for adults and GBP 15 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Garden Restaurant

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • Free crib
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4,261 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1896
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15 for adults and GBP 15 for children
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the health club, and guests under 16 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Brook Mollington
Brook Mollington Banastre
Brook Mollington Banastre Chester
Brook Mollington Banastre Hotel
Brook Mollington Banastre Hotel Chester
Brook Mollington Hotel
Mollington
Mollington Banastre
Mollington Banastre Hotel
Mollington Hotel
Brook Mollington Banastre Spa
Brook Mollington Banastre Hotel and Spa Hotel
Brook Mollington Banastre Hotel and Spa Chester
Brook Mollington Banastre Hotel and Spa Hotel Chester

Brook Mollington Banastre Hotel and Spa Reviews

Reviews

6.4
Rating 10 - Excellent. 154 out of 884 reviews
Rating 8 - Good. 236 out of 884 reviews
Rating 6 - Okay. 210 out of 884 reviews
Rating 4 - Poor. 144 out of 884 reviews
Rating 2 - Terrible. 140 out of 884 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Paul

On arrival the hotel is very dated and needs a refresh Guess explains why so cheap Heavy smell of weed in the corridors and outside Was unable to upgrade the room as fully hooked but no cars in car park and only 6 guests in the restaurant Was unfortunately next door to a person who screamed out songs all night and was possibly on something, but could not change rooms Pool was good Sauna fitted 2 people in only so be careful if on a group away weekend Food was ok but not much taste
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Krzysztof

Traveled with family
Stayed 1 night in Oct 2024

8/10 Good

Lin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

SARAH

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and in need of a revamp, smell isn't great.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay!
Slightly dated but nothing to complain about. Clean, comfy, friendly staff.
Stayed 1 night in Oct 2024

2/10 Terrible

Kenny

Dreadful guests
People in the next room screaming and fighting all night and nothing done even though I complained
Stayed 1 night in Oct 2024

6/10 Okay

Sarah

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were nice the reception area was lovely the garden at the back was really nice. Then I go to my room to find the filthiest carpet I have ever seen the I see I have a double bed when I paid for a queen mould round the windows and they looked like they hadn’t been cleaned in years and if that wasn't bad enough a black bug ran across my bed I was furious went to complain and ask for another room only to be told they don’t even do queen beds at the hotel they have no other rooms left and someone will come and vac the bug up what an absolute joke I booked four rooms for my guests for my birthday and they were all filthy I certainly will not be going back
Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
The carpet in the room was filthy there were crumbs all on the window sill paid for a queen size bed ended up with a double because the hotel don’t even do queen beds apparently the staff were nice the spa could do with an up grade overall I will not be returning to this hotel
Stayed 1 night in Sep 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Hotel smells musty from entering the door. Greeted by leftovers from room service outside the door of a room a few doors away that was still there the following day. The room had a blood stain on the carpet as you cross the threshold. The toilet didnt flush and no hot water at 7am. Didn't want to chance the breakfast. Young girl on reception with a very painful looking black eye totalled 3 staff members we saw during our stay. The first being the receptionist on arrival who was smoking by the front door. I was really looking forward to my stay a this 'spa' hotel. Shocking is the only word i can use
Stayed 1 night in Sep 2024

4/10 Poor

John

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jean

Stayed 1 night in Sep 2024

6/10 Okay

mark

Traveled with family
Liked: Cleanliness, staff & service
No wow factor, but a very reasonable place to stay. A couple of small issues that's couldn't be resolved but the breakfast was good, the staff pleasant and the room clean, the power shower was great
Stayed 2 nights in Sep 2024

6/10 Okay

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Mollington Banastre is a once-grand property in sore need of renovation in some areas. The reception, and downstairs areas were in good order, but the bedroom we stayed in was scruffy! It was a pet-friendly room, so I didn't expect it to be plushly furnished, but I also didn't expect the curtains to be in tatters! On the flip side, the breakfast was good and the staff were pleasant and welcoming. At £100/night on average, plus a per surcharge of £15, it was a bit steep!
Stayed 2 nights in Sep 2024

6/10 Okay

Charlotte

Traveled with partner
Disliked: Property conditions & facilities
We stayed at this hotel for our trip to Chester zoo and the location is great for the zoo. Check in was easy despite our late arrival. However, as per other reviews the hotel is quite old and could do with being revamped. When we woke up Saturday morning we unfortunately didn’t have an hot water for a shower. The spa / pool also looks like it needs some tlc. The walls were quite thin that we could hear people at 2am returning home and coughing next door. However, for the price we paid for the two nights we couldn’t argue too much.
Stayed 2 nights in Sep 2024

6/10 Okay

John

Business traveler
Liked: Staff & service
Since my comments yesterday, we were moved to a better room, Room 6. This was a lot better than 14. Still right hand curtain ripped, and bed valance also ripped. Carpets stained. Again bed was uncomfortable you can feel the springs. Had a good breakfast yesterday for £10, should have pre ordered scrambled egg, but it was ok. Think the whole place generally in need of a refurbishment if they want to compete with the Holiday Inn Express and Premier Inns of this world. Once again unable to add photos on this app !!
Stayed 1 night in Sep 2024

4/10 Poor

John

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down, how this has changed from 30 years ago. We are in Room 14, curtains are ripped and hanging off, radiator has no control valve and is Cold during day and very Hot at night. TV reception is poor. Very disappointed and regret having booked a secong night. Will not let me add photos.
Stayed 1 night in Sep 2024

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Nice, just tired...
Had a family suite for one night to stay with my 2 boys. The hotel was probably once a thriving, quite impressive hotel however it was let down by being very (very!) over-due a refit! I have no particular complaints as it was very clean (other than the mugs in the room looked like noone had washed them since the last guests!), just very tired. The pool area was good. Nice large pool with a childrens section.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location and good value
Stayed 1 night in Sep 2024

2/10 Terrible

stuart

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting, the worst hotel I’ve ever stayed at
Stayed 1 night in Aug 2024

8/10 Good

Sarah louise

Liked: Staff & service, property conditions & facilities
Lovely hotel amazing food . Only issue pool was out of order.
Stayed 1 night in Aug 2024

8/10 Good

Liam

Business traveler
Liked: Amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, really nice staff couldn't done enough for you. Really enjoyed swimming pool and jacuzzi. Rooms are clean and ours was big separate room for our grandchildren. Lovely meal in the evening couldn't fault it.breakfast was ok. Definitely would return
Stayed 1 night in Aug 2024

8/10 Good

Beatrice

Liked: Staff & service, property conditions & facilities
Room was good, but the stairs smells little bad
Stayed 2 nights in Aug 2024

10/10 Excellent

Neale

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Kids loved the pool !
Stayed 1 night in Aug 2024