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Hotel Casa Corazón

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa Corazón

Lake
Exterior
Bed sheets
Interior detail
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

Map
521 Avenida Costera, Magisterial, Mun, Othon P Blanco, Bacalar, QROO, 77930
  • Cenote Esmeralda
    6 min walk
  • Cenote Negro
    16 min walk
  • Balik
    2 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Room options

View all photos for Family Room

Bed sheets

Family Room

  • 194 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room

Bed sheets

Standard Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Bed sheets

Standard Double Room

  • 16 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Special

Bed sheets

Standard Special

  • Partial lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room

Bed sheets

Classic Triple Room

  • 16 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Quadruple Room

Bed sheets

Family Quadruple Room

  • 16 sq ft
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Hotel Casa Corazón

3-star Bacalar hotel with coffee shop/cafe
This smoke-free hotel features a coffee shop/cafe, concierge services, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden. Limited housekeeping is available.
Hotel Casa Corazón offers 14 accommodations. Bathrooms include showers. Housekeeping is provided on a limited basis.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a coffee shop/cafe. Wireless Internet access is complimentary. This Bacalar hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Hotel Casa Corazón is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Kayaking

Guest services

  • Concierge services
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Casa Corazon
Casa Corazon Bacalar
Casa Corazon Inn
Casa Corazon Inn Bacalar
Casa Corazon Hotel Bacalar
Casa Corazon
Hotel Casa Corazón Hotel
Hotel Casa Corazón Bacalar
Hotel Casa Corazón Hotel Bacalar

Hotel Casa Corazón Reviews

Reviews

6.0
Rating 10 - Excellent. 35 out of 208 reviews" "
Rating 8 - Good. 46 out of 208 reviews" "
Rating 6 - Okay. 45 out of 208 reviews" "
Rating 4 - Poor. 28 out of 208 reviews" "
Rating 2 - Terrible. 54 out of 208 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the quietness of this place and the easy access to the lagoon at this property.
Stayed 4 nights in Jul 2024

2/10 Terrible

Rafael

Stayed 2 nights in Jun 2024

6/10 Okay

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
Buen lugar, tranquilo y seguro. La sección de la laguna donde está muy bonita, los decks y área de sillas es muy buena. Podría mejorar en ofrecer servicio de restaurante
Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great access to lagoon.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Yesenia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great. My husband and I were comfortable. The location is perfect, 10 min walking to the beach, and 15 min walking to el centro.
Stayed 6 nights in Jul 2023

4/10 Poor

Kamala

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No muy limpio no tenían agua caliente al siguiente día no tenia agua para bañarme ni tampoco servicio ese cafe
Stayed 1 night in Jan 2023

2/10 Terrible

Gibrahan

Stayed 1 night in Aug 2022

4/10 Poor

Frank, Durham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kayaks and life vests were under repair so not available for use. Rooms are very simple - our bed had hair all over it so had to have manager replace sheets - polyester sheets. No A/C - suffered worst hot night in bed - did not sleep.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ulises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay reslly cordialand accommodating staff.
Stayed 1 night in Jun 2022

4/10 Poor

Karina

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
El lugar del hotel está increíble, el personal poco servicial y las habitaciones dejaban mucho que desear.
Stayed 2 nights in Apr 2022

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the openness of the property and and the plants and trees that provided shade.
Stayed 5 nights in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It's very basic, ok if you're bagpacking only
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
Place is OK . Good location and access to the shore using the rented kayaking was good . Just be sure to remember how to get back
Stayed 1 night in Mar 2021

2/10 Terrible

Verónica, Nyc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty Room, bathroom door doesn’t closet and smell’s horrible.. property in really really rundown
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ada corazón, do not stay there!
Room was filthy in very bad shape. Mirror dirty, stinky loose and dirty, faucet was a rusted tube, no hot water, one night stand broke and one pulled out off the wall, cheap towels, the lagoon area was very dirty. Not a good place. We stayed at a lot wonderful hotel the next day, casa Maria, for less than casa corazón and the view was magnificent, room excellent w/tv.
Stayed 1 night in Aug 2020

2/10 Terrible

Lucy, California

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was calling this place they never answer me I arrived there no body was there to open de door And at ending look for other hotel to stay I would like my money back even today I’m trying to calling this place to see can do something but they never answer until today they haven't answered me or give my money back
Stayed 1 night in Aug 2020

8/10 Good

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
I was good location. Service can be improved. Overall a Nice place to stay
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place. Nice view of the lagoon. Friendly staff and helpful with information. Not a five star but decent for the price
Stayed 6 nights in Sep 2019

2/10 Terrible

Paty F.

Bacalar casa corazon
Not flexible at all. Do not accept cancellation even if you give notice 24 hrs before. Small beds. Dirt on sheets. Shower with no pressure and shower carpet really disgusting. No potable water in the room. They charged us more money to change room (we did prefer 2 beds instead of one (our mistake at the moment of the reservation) and did berrely accept to give us back the extra for the 2nd night that we did want to cancel. We did not like our experience in this place.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience of my life and I actually started a process with Expedia Leto get my money back. It was a rat hole, dirty, no water for toilets or drink. The beds were on cement, no air conditioning, the worst service ever. Horrible experience
Stayed 1 night in Mar 2019

4/10 Poor

Christa

Disliked: Staff & service, property conditions & facilities, room comfort
Good location, terrible hotel
The hotel has a great location, however it was really expensive for the conditions that it offers. The bed was really hard, the bathroom had a horrible smell, the shower terrible.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No water at faucet , no internet in rooms, the windows wouldn’t lock , dirty floors
Stayed 2 nights in Jan 2019