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Best Western Des Plaines Inn

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Des Plaines Inn

Reception
Exterior
Indoor pool
Standard Room, 1 King Bed, Non Smoking, Hot Tub | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1231 Lee St, Des Plaines, IL, 60018
  • Allstate Arena
    ‪3 min drive‬
  • Rivers Casino
    ‪5 min drive‬
  • Advocate Lutheran General Hospital
    ‪6 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed) | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Hot Tub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed) | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

avid hotel Chicago O’Hare – Des Plaines, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.6 out of 5, Wonderful, (1413)
The price is $125
per night
$142 total
includes taxes & fees
Feb 1 - Feb 2
avid hotel Chicago O’Hare – Des Plaines, an IHG Hotel

About this property

Best Western Des Plaines Inn

Des Plaines hotel with indoor pool
This smoke-free hotel features an indoor pool, coffee/tea in a common area, and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western Des Plaines Inn offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast. This Des Plaines hotel also offers an indoor pool, a vending machine, and multilingual staff. Complimentary covered self parking is available on site.

Best Western Des Plaines Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

Bosnian, English, Hindi, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 21 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Des Plaines Des Plaines
Best Western Des Plaines Inn Hotel
Best Western Des Plaines Inn Des Plaines
Best Western Des Plaines Inn Hotel Des Plaines

Best Western Des Plaines Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1006 reviews" "
Rating 8 - Good. 282 out of 1006 reviews" "
Rating 6 - Okay. 161 out of 1006 reviews" "
Rating 4 - Poor. 73 out of 1006 reviews" "
Rating 2 - Terrible. 118 out of 1006 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jacob

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Dozen of ants in bathroom and a few on bed.
Stayed 1 night in Aug 2024

8/10 Good

Suresh

Stayed 1 night in Oct 2024

2/10 Terrible

Timothy W

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disgusting shower, pubic hairs in it! TV did not work, staff did nothing to fix it!
Stayed 1 night in Oct 2024

2/10 Terrible

Shelby

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
I was very unhappy with our stay. To start, we got an email a day or 2 after booking that the pool was out “Through September 2024”. It was too late for us to cancel as the marathon was that weekend and hotels were booked out. We stayed from October 11-14, so I expected the pool to be fixed. It wasn’t, but no biggie. Upon arrival, we found that our room was very nasty. The floors were gross and it didn’t look like it had been vacuumed. We have 2 young kids and we wouldn’t let them walk on the floors without shoes. There were sticky spots on the countertops. Again, we tried to overlook it and make the best of it. At breakfast the next morning, I went to fill up my son’s juice cup, only for ants to fall in the cup from where the juice dispenser was covered in ants. We spent the whole day in Chicago and came back around 8:30, only to find that out toilet wouldn’t flush (and it wasn’t due to usage, we had been out all day). We called the front desk and the guy just said “sorry, maintenance isn’t here. It can’t be fixed right now. But you can use the bathroom in the lobby”. Again, we have 2 small children and we were on the 3rd floor. So we had to take the elevator down every time they needed to go. The next morning, I went down to the lobby to use the bathroom and was accosted by an “employee” for using the “employee bathroom” that they told us to use. And then she argued with me when I told her the other guy told us to use it. Rude staff. Nasty hotel. Not staying here again.
Stayed 3 nights in Oct 2024

4/10 Poor

Rajaram

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to clean
Stayed 1 night in Oct 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to venue
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2024

2/10 Terrible

Victoria

Stayed 2 nights in Oct 2024

10/10 Excellent

Dion

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed and the front desk lady was very nice and helpful definitely recommend!!
Stayed 1 night in Oct 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Customer service was good, staff was kind. Pool was down, outside could use a little more TLC.
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Sketchy AF
Searched for properties with a bathtub in room & a pool. This property popped up. I've booked Best Westerns through Hotels.com before & NEVER had an issue. Booked, with both of those amenities still showing. Got there to discover none of the rooms had a bath tub & the pool was empty/closed as well. Chair in room had a weird stain on it. There were a lot of sketchy looking men hanging around the back parking lot smoking cigarettes with the door to the hotel open. Whole first floor hallway smelled like cigarettes. Parking lot smelled of urine. None of the keycard doors to enter the building locked properly. Kids went to get a soda from the vending machine, soda wouldn't come out because there were a bunch of empty beer cans shoved into where they come out of. Would not recommend AT ALL! Only stayed there because I couldn't immediately get the $ I paid back to go somewhere else! We left early in the morning, way before check out! The free breakfast turned out to be pretty good, but that's it! Also the body wash dispenser in the shower was empty.
Stayed 1 night in Oct 2024

6/10 Okay

Gianna

Traveled with partner
Liked: Amenities
I thought it was a decent experience. The pool was closed which stinks. All of the doors to get into the building didn’t lock anymore which felt unsafe. Rooms were clean though and breakfast was decent for being free
Stayed 1 night in Oct 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Melissa, Chicago

Stayed 1 night in Sep 2024

6/10 Okay

Cecily

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Neli

Stayed 1 night in Sep 2024

8/10 Good

Meir

Stayed 1 night in Sep 2024

2/10 Terrible

Raquel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sanitation of this location is absolutely horrendous! We left the property and had to check in at another hotel!
Stayed 3 nights in Oct 2024

10/10 Excellent

Lauro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excelent
Stayed 1 night in Oct 2024

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed the pool was still not available. Site noted it was closed for September. We were there in October. Exit doors were still being propped open during the day hours...locked at night. The facilities were clean and room itself had all the amenities needed. Staff available when we needed. Nice breakfast offered.
Stayed 1 night in Oct 2024

10/10 Excellent

Miranda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For budget travelling this is great option
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Stayed 1 night in Sep 2024

6/10 Okay

Marc

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
This property is convenient to where my sisters live, and is not unreasonably priced. But it is in need of a refresh. External doors, except lobby, needed new key readers, pool was not functional. For me, the best aspect of property is the location, but i wouldn't stay here if anything else was more convenient.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

Stayed 1 night in Sep 2024