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MainStay Suites Joliet I-55

2.5 star property

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Photo gallery for MainStay Suites Joliet I-55

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Lobby
Exterior
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
3235 Norman Ave, Joliet, IL, 60431
  • Westfield Louis Joliet Shopping Mall
    ‪11 min walk‬
  • Harrah's Casino
    ‪11 min drive‬
  • Rialto Square Theater
    ‪12 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

MainStay Suites Joliet I-55

Joliet hotel with indoor pool
This smoke-free hotel features an indoor pool, a hot tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
MainStay Suites Joliet I-55 offers 60 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site.
MainStay Suites Joliet I-55 features an indoor pool and a hot tub. Wireless Internet access is complimentary. This Joliet hotel also offers coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in February 2023.

MainStay Suites Joliet I-55 is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per week, plus a deposit of USD 33.90 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 33.90 per week
  • Pet fee: USD 30 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Inn North Hotel Joliet
Comfort Inn North Joliet

MainStay Suites Joliet I-55 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 220 out of 565 reviews
Rating 8 - Good. 185 out of 565 reviews
Rating 6 - Okay. 76 out of 565 reviews
Rating 4 - Poor. 38 out of 565 reviews
Rating 2 - Terrible. 46 out of 565 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin, Lafayette

Traveled with family
Liked: Cleanliness
The hotel was decent. Our room 217 was uneven. The floor was warped. So were the cabinets, and it made the fridge crooked. When in the shower the ineven floor made you lean fwd. While showering. Tripped on the floor several times during the nighht. The hitel is sinking and should cost a lit less than what i paid. House keeping once a week or upon request.
Stayed 7 nights in Nov 2024

10/10 Excellent

RUSLAN

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good choice
Stayed 1 night in Nov 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice parking area
Stayed 1 night in Nov 2024

2/10 Terrible

sylvian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We would NEVER recommend this property! Upon arrival at check-in no one was at the desk for several minutes to check us in. The worse part other than peeling doors was that our room door WOULD NOT LOCK! Thankfully we stopped and checked before going to breakfast! It infuriated us to know that we left our son sleep in the room as we left to grab take out! We didn't check it that evening when we left!! We checked out immediately and Thankfully found a different cleaner hotel with availability! Disgusting! waitefa very
Stayed 2 nights in Nov 2024

2/10 Terrible

kay

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The outside looks old and ran down but the rooms are actually pretty nice and somewhat updated.
Stayed 1 night in Nov 2024

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N,/A
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Zemarree

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
When I arrived at the property they did not have a room and could not fulfill my reservation. I contacted hotels.com and they contacted the property for me and thankfully provided a full refund. I am thankful for the help I received and how they advocated for me to process my refund.
Stayed 1 night in Sep 2024

6/10 Okay

Patrick

Stayed 1 night in Aug 2024

4/10 Poor

Leon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Sherrie

Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Really like it. Definitely would go back again
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros > Cons
Overall it ended up being suitable. I’d probably stay again. A few things I didn’t enjoy… 1 apparently this is a pet friendly hotel which is great I love dogs. But the 2 dogs the were next door to each other having a barking contest all day when their humans were gone was not fun listen to. (They sounded huge not little yappy dogs) 2 the room could have been a bit cleaner. The bed and important stuff was fine. However, the fridge was just grimy on the outside but the inside was immaculate. The restroom was really clean but the hair dryer had what looked like red hair dye all over it. I cleaned it because I didn’t feel it was necessary to call the front desk about and I didn’t want to get blamed for it either. 3 the continental breakfast was very, well don’t count on it to be fulfilling. It was mini mini muffins, juice and coffee. While I didn’t count on that as my food source it came in handy when I woke up at 6 with a migraine and needed a bite to eat so I could take medicine and go back to sleep. (Btw there is a Dunkin’ Donuts close by and found the people there super nice and went there every morning) So as you can see it had its “cons” but nothing horrible enough to keep me away.
Stayed 3 nights in Jul 2024

10/10 Excellent

Salma

Stayed 2 nights in Aug 2024

8/10 Good

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Keaira

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Smell really bad , burnt bedding
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Deborah

Stayed 1 night in Jul 2024

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities, property conditions & facilities
This place was filthy and smelled!! The hallways smelled like pot half of the time!! My clothes even smelled when I left. There was supposed to be breakfast ( muffins) until 10:00 a.m. Three days in a row I went down around 9:30 and nothing. The only good thing was the front desk clerks were pleasant. I would never had paid $140 a night!! It was even worth $50.
Stayed 3 nights in Jul 2024

8/10 Good

Carolyn

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Okay
Stayed 5 nights in Jun 2024

8/10 Good

JODIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Thomas

Traveled with family
Disliked: Staff & service, amenities
No wake up calls twice..Breakfast poor quality.No room service for 4 days had to go down and get our new towels.Not acceptable.
Stayed 4 nights in Jun 2024

10/10 Excellent

Nazzie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great 😃👍
Stayed 4 nights in Jun 2024