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Palmer House a Hilton Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palmer House a Hilton Hotel

Meeting facility
Indoor pool
Exterior
Point of interest
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Explore the area

Map
17 E Monroe St, Chicago, IL, 60603
  • State Street
    1 min walk
  • Millennium Park
    3 min walk
  • Art Institute of Chicago
    5 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    38 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

In-room business center

Deluxe Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Double Beds, 2 Bathrooms

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 247.6 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 Double Bed, Non Smoking

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

In-room business center

Deluxe Room, 2 Double Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 2 Double Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room - 2 Double Beds

  • 249 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room - 1 King Bed

  • 247.6 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business center

Premium 2 Double Mobility Accessible (Tub)

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room business center

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room business center

Room, 2 Double Beds, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business center

Room, Non Smoking (Roll-in Shower)

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business center

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 1000 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, Multiple Beds, Non Smoking

  • 1000 sq ft
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room -1 King Bed

In-room business center

Deluxe Room -1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Non Smoking

  • 1000 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room - 1 King Bed

In-room business center

Deluxe Room - 1 King Bed

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room business center

Room, 1 King Bed, Non Smoking

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business center

Premium 2 Bed 2 Bath - 1 Room

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Premium bedding, pillowtop beds, minibar, in-room safe

Room, Accessible, Bathtub

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

Room (Parlor, No Bed)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, Accessible, Non Smoking (Roll-in Shower)

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hyatt Centric The Loop Chicago
Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1446)
The price is $221
per night
$259 total
includes taxes & fees
Dec 6 - Dec 7
Hyatt Centric The Loop Chicago

About this property

Palmer House a Hilton Hotel

Hotel in Downtown Chicago
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Additionally, a 24-hour health club, a bar/lounge, and a conference center are onsite. Housekeeping is available on request.
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at PH has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

In addition to a full-service spa, Palmer House a Hilton Hotel features an indoor pool and a 24-hour health club. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

Business amenities consist of a business center, 77 meeting rooms, and coworking spaces. Event facilities measuring 130000 square feet (12077 square meters) include a conference center. This business-friendly hotel also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Palmer House a Hilton Hotel is a smoke-free property.

To-go breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Lockwood Lobby Bar - This lobby lounge specializes in American cuisine. Happy hour is offered.
Lockwood Express - This café serves breakfast, lunch, and light fare. Open daily.
Lockwood Restaurant - This restaurant serves breakfast only. Open select days.
Potter's Bar - This cocktail bar specializes in American cuisine. Open select days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered self parking on site (USD 54 per night; includes in/out privileges)
  • Covered valet parking on site (USD 78 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business center
  • Conference center (130,000 square feet of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Built in 1873
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self parking fee: USD 54 per night (in/out privileges)
  • Covered valet parking fee: USD 78 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Palmer House a Hilton Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 787 out of 1512 reviews" "
Rating 8 - Good. 304 out of 1512 reviews" "
Rating 6 - Okay. 206 out of 1512 reviews" "
Rating 4 - Poor. 122 out of 1512 reviews" "
Rating 2 - Terrible. 93 out of 1512 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 3 nights in Aug 2024

4/10 Poor

Jordon

Traveled with family
Disliked: Staff & service, amenities
There was a $25 per day charge added for what I view to be junk fees (coupons to their restaurant, laundry) and they charged me for snacks I didn't use. Room was nice, but not worth the money to stay here.
Stayed 2 nights in Aug 2024

4/10 Poor

Heather

Disliked: Staff & service, property conditions & facilities
Nice location and beautiful historic hotel with very attractive furnishings. However, the walls in the rooms are extremely thin to the extent you can actually hear the words in the conversations happening in the rooms next door… This problem did not improve with moving to another room. Staff are hit and miss on whether they are going to be helpful or friendly. Not my first choice next time I visit Chicago.
Stayed 1 night in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Jane

Liked: Property conditions & facilities
Disliked: Staff & service
when checking in you are given a $20 coupon to use in the hotel. I was staying for 1 night and leaving early the next day. Only the grab and go was open at 6 am. I grabbed la $20 tuna sandwich and was told the price was wrong. It was really $25. I gave the man my coupon and $5 cash. I discovered that I was charged $30 to my room and charge card. Since I didn't keep a receipt , my attempt to reverse the charge went no where. Also , the check-in staff was dismissive and unhelpful regarding the information about the hotel and the coupons.
Stayed 1 night in Jul 2024

8/10 Good

Ana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
It's been awhile since I stayed at Palmer House Hotel, but I was shocked at the current condition of the hotel. Lobby and entry looked well enough, but hallways and our guestroom were shabby and in need of maintenance. I know this is a historic hotel and that is one of the draws of the place for me. Historic should not equal run down however. Peeling wall paper, a tear in the carpet of our hotel room large enough to cause me to trip and fall, lights not working, a toilet that ran constantly -- mechanical and maintenance issues that make a stay uncomfortable/unpleasant. Front desk staff were lovely -- especially Tashera at check-in. Valet parking staff were great also. Housekeeper started trying to access our room at 8:30 am day of check-out. We explained we would be out of the room before 10am and she could have it then. She entered or attempted to enter 4 more times after that, which made it difficult to finish preparing and packing up efficiently. The final time she entered was when we had left the DND sign on and took our luggage down to Valet to store in our car. When we returned to our room the Housekeeper was in the room, throwing out our breakfasts and coffee and collecting the belongings we had left in the room needed for meetings later in the day. It wasn't even 10am and we hadn't checked out! We were considering Palmer House for future events, but given the condition of the guest areas and behavior of housekeeping, we've removed it from our list.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel loved my stay had a great time!
Stayed 1 night in Aug 2024

8/10 Good

Tracy, Whitby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location and the hotel was beautiful. Would like to see a coffee maker in the room though.
Stayed 3 nights in Aug 2024

10/10 Excellent

Edward B

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, classic.
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel, Ewing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff was so friendly and welcoming. They made you feel safe and loved. My only inconvenience was that the air conditioning wasn’t cold as I expected.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to navigate, great location, and gorgeous historic lobby interior. Loved it.
Stayed 3 nights in Aug 2024

2/10 Terrible

Camishar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant staff was rude, the hotel room was old and outdated, was in room.10254. Phone outlet was broken so couldnt call front desk. Tv didnt work and the AC was not working properly
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad Value
It was fine, which is not what I want for nearly $400/night. It’s been 20 years since my last time here, and the “luxury” is in lobby aesthetics only. Instead of offering services to empower customers to spend more, they now are nickel and diming customers. The room was small and the wallpaper was peeling, but the location was great. If you can get a room for $200, it might be worth it. For more, I would check other options and make a point to visit to see the lobby.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring the city on foot or using public transportation!
Stayed 3 nights in Aug 2024

6/10 Okay

Jilly

Stayed 4 nights in Aug 2024

10/10 Excellent

Meaghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is the perfect blend of elegance and affordability.
Stayed 1 night in Aug 2024

6/10 Okay

Rosa

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Erica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of options and close to most things I needed.
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palmer House is a fantastic place to stay! Right in the Loop, near all attractions! The hotel is chic and the staff is welcoming!
Stayed 3 nights in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palmer House
We like The Palmer House in Chicago and stay there regularly. The “spa fee” cheapens the experience and leaves a bad taste—it feels as if you’ve been manipulated.
Stayed 2 nights in Aug 2024

4/10 Poor

Lisa, Frazier Park

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No safe smoking area too big. No maps of property. Room service was severely limited. Can’t get coffee in morning for my time zone. My room cleaner was the only smile I recieved all week.
Stayed 4 nights in Aug 2024

6/10 Okay

Deborah

Access to Millennium Park and the Art Institute of Chicago and all both provide the visitor. Walkable! Also, local public transportation to the Field Museum, Planetarium and Aquarium, as well as Soldier Field. Very personable front doorman for directions and taxis. Room not cleaned one day causing a downgrade in service rating.
Stayed 3 nights in Aug 2024

2/10 Terrible

Tim

Business traveler
Check in line was horrible
Stayed 1 night in Aug 2024

8/10 Good

Gary, Channahon

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024