2/10 Terrible
Michael
Business traveler
Aug 30, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I made a last minute reservation due to a power outage at my original hotel. I arrived at the facility around 7pm after driving all day. The team member at the front desk team said they did not have any rooms available and for me to come back in about 30 minutes. I returned to the hotel around 8pm that evening and checked in. The room provided had not been cleaned. There were food wrappers, banana peal, dirty bedding, etc. I returned to the front desk to check out and asked for a refund. I booked another hotel about an hour away. This hotel did not provide a refund and I was charged for two nights ($306.87). I called the hotel to work through the issue and was told i needed to contact the manager via email. The email address provided was a gmail address. I sent several emails without any response. I am now working through the corporate office to resolve this issue.
In addition to the lack of cleanliness on the inside, this facility exterior is not maintained (lawn not maintained, parking lot surface, even the sign). I am surprised that Wyndham is providing a licensing agreement with this location.
Michael
Stayed 2 nights in Aug 2024
