We were given a room on the 5th floor, without a bathtub as I had requested. We were also going to have to walk down a full floor to be able to use the elevator because it could not be called up to the 5th floor. Considering our respective ages, 81 and 71, requiring us to walk down stairs, especially with luggage, was unsafe. Luckily, Thomas at the front desk was able to find us a room with proper elevator access and a bathtub. He was very helpful.