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Novotel Lake Crackenback Resort & Spa

4.5 star property

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Photo gallery for Novotel Lake Crackenback Resort & Spa

Breakfast and dinner served, local cuisine
Exterior
Breakfast and dinner served, local cuisine
Bar (on property)
Breakfast and dinner served, local cuisine

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • Pool
  • Washer
  • Spa
  • Barbecue grill

Explore the area

Map
1650 Alpine Way, Crackenback, NSW, 2627
  • Lake Crackenback
    ‪3 min walk‬
  • Kosciuszko National Park
    ‪13 min walk‬
  • Perisher Quad Express Chair
    ‪35 min drive‬
  • Cooma, NSW (OOM-Snowy Mountains)
    ‪49 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Desk, iron/ironing board, free wired internet, bed sheets

Apartment, 2 Bedrooms

  • 646 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Desk, iron/ironing board, free wired internet, bed sheets

Apartment, 1 Bedroom

  • 377 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Desk, iron/ironing board, free wired internet, bed sheets

Apartment, 3 Bedrooms

  • 1076 sq ft
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

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4.2 out of 5, Very Good, (757)
The price is $84
per night
$92 total
includes taxes & fees
Feb 22 - Feb 23
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About this property

Novotel Lake Crackenback Resort & Spa

4.5-star Crackenback apartments with kitchens
Enjoy the free ski shuttle and an indoor pool at Novotel Lake Crackenback Resort & Spa during the winter, and return in the summer for a round at the aparthotel's golf course. Each apartment boasts a fireplace and offers free wired internet and a kitchen. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences like a washer/dryer and a dining area.
Novotel Lake Crackenback Resort & Spa offers 25 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Crackenback aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and a health club. In addition to an indoor pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa and Wellness Centre has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Come for the area's skiing and snow in the winter and return when the snow melts for a round of golf at the onsite golf course. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with this mountain aparthotel's complimentary ski shuttle.

Dining options at the aparthotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Public areas are equipped with complimentary wired and wireless Internet access. This luxury aparthotel also offers a health club, outdoor tennis courts, and a sauna. Onsite self parking is complimentary.

Novotel Lake Crackenback Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning.
Cuisine Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Alpine Larder - This family restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski runs nearby
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Indoor pool
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa tub
  • Sports massages

Internet

  • Available in the apartment: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Free ski shuttle
  • Free self parking on site
  • RV/bus/truck parking on site

Family friendly

  • Playground

Restaurants on site

  • Alpine Larder
  • Cuisine Restaurant

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Daily buffet breakfast available for a fee: AUD 30 per person
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • 1,356 square feet of conference space
  • Business center
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Services and conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Phone
  • Wedding services

Location highlights

  • In a national park
  • In the mountains
  • Near the boardwalk/promenade
  • On a lake
  • On a river

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Fishing
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Mountain biking
  • Rafting
  • Rowing/canoeing
  • Segway rentals/tours
  • Ski equipment rentals
  • Volleyball
  • Yoga classes
  • Boat tours nearby
  • Ecotours nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 2 floors
  • 25 units
  • Bicycle rentals
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Eco-friendly toiletries
  • Garden
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.4 percent for credit card payments
The front desk is open daily from 10:00 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 30 per person
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 2627

We should mention

This property does not have elevators

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Novotel Lake Crackenback
Novotel Lake Crackenback Resort
Accor Lake Crackenback Hotel
Jindabyne Novotel
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village

Novotel Lake Crackenback Resort & Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 26 out of 32 reviews
Rating 8 - Good. 6 out of 32 reviews
Rating 6 - Okay. 0 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 0 out of 32 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqui Murdoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there last year when the kids gave us a couple of nights. Loved it so much we came back again this year for another treat (this time we paid for ourselves!). We love the lake and the walks along the river.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing accommodation average service
2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location just beautiful
A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.

10/10 Excellent

Mick, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Awesomeness!
This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable luxury at an affordable cost
We normally stay in Threfbo but was surprised at the atmosphere of this resort. Will stay here again

10/10 Excellent

naaz, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in peaceful location
Peaceful and relaxing. It was amazing to have breakfast on the balcony watching ducks in the lake and sunrise

10/10 Excellent

Romano & Jess, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to Stay, Relax and even Propose!
My now fiancé and I stayed at Lake Crackenback, it was just breath taking from the moment you first get there. I proposed to my now fiancé on the balcony overlooking the lake. We had relaxing hot stone massages in the spa at the resort and enjoyed the views from our room. Great place to stay and will definitely be back again.

8/10 Good

Julie, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable place to stay
Enjoyed the fireplace and fine dining. Easy travel to the snow fields. Lovely day spa facilities and fun activities to undertake if not going up the mountain. Would love to stay again in summer.

10/10 Excellent

Karen, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; ski tube close by making it a great place to stay in winter

10/10 Excellent

Sharyn, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Great family holiday

10/10 Excellent

Ben, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kate, Australia - NSW - Regional NSW

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities: Home away from home; Value: Affordable; Service: Amateur;

10/10 Excellent

Graham, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

8/10 Good

Shirley, Australia - NSW - Wollongong

Liked: Property conditions & facilities
Facilities: Distinctive; Value: Moderate; Service: Sufficient, Polite; Cleanliness: Tidy, Neat;

10/10 Excellent

Muhammad, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
2 days is not enough

10/10 Excellent

ROD, Australia - NSW - Sydney

Liked: Cleanliness, staff & service
Value: Reasonable; Service: Friendly; Cleanliness: Pristine; Plenty of facilities and things to do, that we would like to explore another time.

10/10 Excellent

Susan, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: A nice treat; Service: Go the extra mile; Cleanliness: Spotless; The shuttle bus service

10/10 Excellent

Simon, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Professional; Cleanliness: Immaculate;

8/10 Good

Eve, Canberra ACT, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful spot for a getaway.
We had a wonderful, quiet and relaxing stay. We were out of season and out of school holidays, so it was very quiet, although there is plenty for more active visitors to do. Our very comfortable and spacious apartment was on the lake (the balcony was suspended above the water) from which we had changing but always beautiful views. We were glad of the many heaters provided and I am sure that in winter the wood fire would be most welcome. The major restaurant was closed the nights we were there which was a pity as they offer several tasty-sounding g-f dishes. The Alpine Larder served us a tasty breakfast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A retreat haven
We were a group of six. Two 3 bed self care apartments. Three nightsspent there. Beautiful lake side situation. Wild life aplenty. All in all a place to which one would return. We drove for 11 hours each wayto come and go. Worth the effort.

8/10 Good

Kerrie

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic for families!
Our stay at the Lake Crackenback Resort was fantastic! The apartments are spacious, comfortable and positioned on Lake Crackenback itself. My children and I enjoyed the amazing water sports on offer- kayaks, canoe's and paddleboards. We enjoyed the many bush walks surrounding the resort, especially the paved path around the lake itself, this was spectacular, and easy for the children. What a beautiful place! We cant wait to return. My only complaint was that I felt the staff at the few restaurants/cafe's were really aloof and unfriendly - as the apartments are self catering - I would skip the cafe's all together next time and cook myself.

10/10 Excellent

Joy, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Courteous; Cleanliness: Delightful;

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;

10/10 Excellent

Joanne, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: It was worth the money; Service: Flawless; Cleanliness: Spotless;