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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Lobby
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Bar (on property)
Desk, soundproofing, iron/ironing board, free cribs/infant beds

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Pet friendly
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Des Moines Community Playhouse
    ‪9 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Urbandale hotel with restaurant
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park and an indoor pool.
In addition to a water park, Ramada Tropics Resort & Conf Center by Wyndham Des Moines features a waterslide and an indoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This family-friendly hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Onsite self parking is complimentary.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

6.2
Rating 10 - Excellent. 66 out of 300 reviews" "
Rating 8 - Good. 57 out of 300 reviews" "
Rating 6 - Okay. 64 out of 300 reviews" "
Rating 4 - Poor. 47 out of 300 reviews" "
Rating 2 - Terrible. 66 out of 300 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Karl

Stayed 1 night in Oct 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would have be better if they had a tub instead. For the most part we had a great time.
Stayed 1 night in Oct 2024

2/10 Terrible

Chris

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Disappointing
My team was booked here because of the location, readings and breakfast buffet availability at 6:30am. The buffet was not available until 7:30am according to an employee, and, the same employee said the breakfast is not that good anyway. My team needed to change rooms because of cleanliness. We found bugs in the rooms and the need skirt had blood on it. The stay was a disappointment.
Stayed 4 nights in Oct 2024

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed the stay. Night staff went above and beyond to get us a remote for our room. Loved the view of the water park.
Stayed 1 night in Oct 2024

4/10 Poor

Anne

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
The free breakfast was the smallest I'd ever seen. We spent 2hrs waiting for our room to be ready, beyond the 4pm check-in. The onsite restaurant had no one working, so after waiting quite a while, we left and walked to a different restaurant down the road.
Stayed 1 night in Oct 2024

6/10 Okay

Damarys

Traveled with partner
Liked: Staff & service, amenities
The location is good, the staff was nicer than over the phone and I guess if you are travelling with kids the water park would be great. I didn't like the room in general, smell very bad and everything inside looked old. The keys didn't work most of the time and that could get frustrating. Easy check in and check out. Great parking. I never saw the pizza @breakfast and besides that all they had was yogurt, cereals and granola bars.
Stayed 5 nights in Oct 2024

2/10 Terrible

Heather

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No towels in the pool area hot tub was not hot and didn't work that good
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 1 night in Oct 2024

4/10 Poor

Casey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

A C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-apponted room and large bath.
The rooms are arranged around extremely long corridors which wrap around a central atrium... a very long walk from our room to the reception area which connects to an enormous atrim evoking one of those 70's-era Las Vegas motels a couple blocks off the Strip. Our room, however, was large and comfortable, with one of the best bathrooms we had seen on this long car trip, featuring a large, tiled, walk-in shower, a refreshing change from those slippery bathtubs found in motels all across the country. Convenient location, easy on-and-off Interstate 35/80.
Stayed 1 night in Oct 2024

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Employee checking me in was condescending and altogether rude. Thankfully, the rest of the staff was not like him.

4/10 Poor

Rance

Business traveler
Disliked: Cleanliness, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

robert

Traveled with family
Liked: Staff & service, room comfort
The cleanliness not great building in rough shape
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Stayed 1 night in Oct 2024

2/10 Terrible

Amber

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fine. However that was the only thing. Bathroom door didn’t close or latch. Pool shut down early Saturday night. Was going to eat at Boss’ Pizzeria but it was so dirty I am going to call the health department. Lifeguards were LATE and/or didn’t show on Sunday so they only opened half of the pool. (After multiple parents complained.) Continental breakfast was a joke. There was a small selection of cereal with a gallon of milk on ice and the coffee was out. Very disappointed!
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The stay was ok but could use some updates. Beds had bed bugs. My 2 kids woke up bitten by them. My wife informed the front desk and they said they were already aware of it and the general manager won't do anything about.
Stayed 1 night in Oct 2024

8/10 Good

Castine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was bad
Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Thank you!
Stayed 1 night in Oct 2024

8/10 Good

Rachell, Eddyville

Stayed 2 nights in Sep 2024

6/10 Okay

Haily

Stayed 3 nights in Sep 2024

6/10 Okay

Haily

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Keys have to be reset everyday to get into your room
Stayed 2 nights in Oct 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Stephany

Traveled with family
Horrible. Would not recommend.
We stayed at your hotel from 9-27 through 9/29. This was as a very poor experience. First, we had mold in our 1st room (#161) when moved to second room (#181) which also had mold and when it was brought to the attention of the check in staff, they sent maintenance and he simply denied that it was mold and wiped it off. First of all mold doesn't just "wipe off" and second rust does not grow on drywall. We were then moved to room 283 (third move by the way). Second the website states a "Buffet" breakfast as well as the check in staff confirming the "Buffett" breakfast. When we showed up Sat morning at 8am for the "Buffet" breakfast, it was pizza which was empty and once it came out was just one pizza, not very "Buffet" now is it. With the amount of people how far do you think 1 pizza will go? Third, the hotel had a very distasteful odor of a mix of old, musty, dirty odor. We frequently visit the Ramada water park hotel in Sioux Falls, SD and have never experienced such an awful stay. The pool had floaties and seemed cloudy, to me that states filtration issues. We picked your hotel so my granddaughter could enjoy swimming and a good stay. Fourth the front desk was asked for a couple extra towels for room #113 which never were delivered so we had to share a wet towel to dry after the shower and we had the maid service please on the door Sat and it was not done. We left 1 day early, staff at front were getting short, snappy, and rude.
Stayed 3 nights in Sep 2024

6/10 Okay

Amy

Traveled with family
Disliked: Staff & service
Over all it wasn’t a bad place to stay. The water park and arcade were really nice but every time you asked the staff a question the answer was “I don’t know it’s not my job” the breakfast was absolutely terrible and only offered burnt breakfast pizza and oranges. When we asked for extra blankets we got told there wasn’t any.
Stayed 1 night in Sep 2024

6/10 Okay

Pam

Traveled with family
Liked: Amenities
Disliked: Staff & service
I was hesitant with all the reviews, but overall, for the price, we had a good stay. Check in: we did online check in that was sent to us, but still had to wait in line in the lobby for keys and our room was not ready at check in time. They finally found us a different room. I can tell you one woman was down there upset as she found bedbugs and none of the staff knew what to do or would try to accommodate her. Another man was upset no one had come to see if he needed his room cleaned for 3 days and was told he needed to hang a sign outside his door, which no one gave him. Our room: it was clean and there was a staff member checking on it when we arrived. The hallway smelled of marijuana, but that really is not their fault, but not sure if anyone addressed it either. Someone else told me later their room had rose petals on the floor and food in frig, so not always clean. Waterpark: crowded (but again, not their fault), but still places to play. Hot tub for adults only but jets did not work. Breakfast: in the bar area and it consists of breakfast pizza, a bowl of fruit, juice, and coffee. Not a lot of choices, but overall good. They had trouble keeping up on the pizza with as many people in there to eat. I think this hotel could be really nice, but I feel maybe Ramada needs to step in, train the employees better, It is cheaper than many around the area and has more to do in the hotel. You will take your chances staying there.
Stayed 1 night in Sep 2024