8/10 Good
Sai
Traveled with family
Sep 18, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Atlantis The Palm with One Issue
Our stay at Atlantis The Palm was overall an incredible experience. The resort is stunning, the amenities are world-class, and the variety of activities and dining options kept our entire family entertained and well-fed. The rooms were spacious, comfortable, and offered breathtaking views of the ocean. We thoroughly enjoyed the Aquaventure Waterpark, the Lost Chambers Aquarium, and the overall ambiance of the resort, which made our trip truly memorable.
However, we did have one unfortunate experience with the staff at the taxi pick-up point. While waiting for a taxi to take us to an evening yacht tour, we were passed over in line without any explanation or request, as the staff prioritized another guest. This caused unnecessary stress as we were concerned about missing our tour. It was especially upsetting for our young child, who was reduced to tears over the fear of missing the event. Although we made it to the yacht in time, the entire situation dampened the mood, and the staff’s lack of apology or acknowledgment of their behavior was disappointing.
Despite this hiccup, the rest of our stay was absolutely fantastic. Atlantis The Palm is an exceptional resort, and we would love to return, hoping for an even smoother experience next time.
Sai
Stayed 4 nights in Sep 2024