6/10 Okay
david
Oct 11, 2024
Disliked: Staff & service
The property is very interesting and historically enjoyable, but Check-in was very poor. No note with entry codes cane for almost an hour after the 4 pm check-in time, and I had to call to get it and wait for a call-back too. Expedia has been very poor, the virtual online assistance froze and wouldn’t allow further typing, and the phone number put you in a circular loop and never answered with an actual person. I won’t use Expedia again after being a long-time user, not the first poor experience. The additional $65 property fee per night added after booking is also not appropriate and a negative for future bookings. Friends have asked about the experience, and these issues plus the $65 surcharge after booking are viewed negatively by everyone and not a good business practice. Expedia was just very poor on customer service.
david
Stayed 1 night in Oct 2024