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The Suites Hotel at Waterfront Plaza

2.5 star property

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32-inch flat-screen TV with cable channels, TV
Condo, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Exterior
Indoor pool
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Pet friendly

Explore the area

Map
325 Lake Avenue S., Duluth, MN, 55802
  • Duluth Entertainment Convention Center
    ‪7 min walk‬
  • Aerial Lift Bridge
    ‪7 min walk‬
  • AMSOIL Arena
    ‪10 min walk‬
  • Duluth, MN (DLH-Duluth Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, 1 King Bed

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (No Windows)

Studio Suite, 1 King Bed with Sofa bed (No Windows) | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (No Windows)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 2 Double Beds (No Windows)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Double Beds (No Windows)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 1 King Bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, 1 King Bed, Accessible

  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed (No Windows)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed (No Windows)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Multiple Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Condo, 1 Bedroom, 1 King Bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Condo, 1 Bedroom, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (No Windows)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Double Beds, Accessible (No Windows)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, 1 King Bed

  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Condo, 2 Bedrooms

Desk, laptop workspace, blackout drapes, iron/ironing board

Condo, 2 Bedrooms

  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Studio (With Jetted Tub, No Windows)

Premium Studio (With Jetted Tub, No Windows) | Living area | 32-inch flat-screen TV with cable channels, TV

Premium Studio (With Jetted Tub, No Windows)

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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Property amenity

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  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, (1284)
The price is $192
per night
includes taxes & fees
Apr 9 - Apr 10
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About this property

The Suites Hotel at Waterfront Plaza

Hotel in Canal Park
2 restaurants, an indoor pool, and a fitness center are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Weekly housekeeping is available.
The Suites Hotel at Waterfront Plaza offers 132 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Duluth hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, The Suites Hotel at Waterfront Plaza provides a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. This family-friendly hotel also offers a fitness center, a vending machine, and an arcade/game room. Onsite self parking is complimentary.

The Suites Hotel at Waterfront Plaza has designated areas for smoking.

A complimentary self-serve breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Old Chicago Pizza - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Red Lobster - This seafood restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Old Chicago Pizza
  • Red Lobster

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125.00 per stay), plus a deposit of USD 0 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 125 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 7.5 percent tourism fee will be charged
  • Service fee: 7.88 percent

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 0 per stay
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 8 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

Property is also known as

Suites Hotel Waterfront Plaza Duluth
Suites Hotel Waterfront Plaza
Suites Waterfront Plaza Duluth
Suites Waterfront Plaza
The Suites At Waterfront Plaza
The Suites Hotel at Waterfront Plaza Hotel
The Suites Hotel at Waterfront Plaza Duluth
The Suites Hotel at Waterfront Plaza Hotel Duluth

The Suites Hotel at Waterfront Plaza Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 307 out of 1003 reviews
Rating 8 - Good. 243 out of 1003 reviews
Rating 6 - Okay. 213 out of 1003 reviews
Rating 4 - Poor. 161 out of 1003 reviews
Rating 2 - Terrible. 79 out of 1003 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Carrie, Nowthen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Convenient to canal park, restaurants, downtown, etc. Thin walls, so you could hear everything.
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Nov 2024

4/10 Poor

Courtney

Stayed 1 night in Nov 2024

8/10 Good

Karen

Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

6/10 Okay

Jessica

Stayed 2 nights in Dec 2024

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Poorly managed property
When we arrived for our 2-night stay in a 2-bedroom suite, the beds were made, but rest of room had not been cleaned. Floors were dirty with old food on kitchen floor, old coffee still in pot (growing mold), fridge was dirty, and oven totally disgusting. The garbage can was filthy with splatters on the wall where it sat. One of the toilet seats was ready to come off, and tp almost out. Little to no shampoo, conditioner, soap in shower dispensers. Fireplace didn't work, and no remote to be found for the living room tv. Key cards were sketchy in all locations. Even the elevators and hallways were extremely dirty. Key cards were sketchy in all locations needed (room, elevator, and pool). We had six for our family and at one point all 6 quit working. We reported room issues to front desk, and they sent housekeeping in. Head of housekeeping very apologetic. Front desk assistant managers seemed rude and indifferent with never an apology. At one point one promised our rooms to be comped, but a different manager said no, they wouldn't do that. The first night they shut down the pool and hot tub at 9:30 with no explanation why. After being out in the cold that evening, we were looking forward to the advertised 'adult hour' at 10 pm. The attitude of the front desk personnel makes us believe that this is just the way it is all the time, that they hear these complaints all the time, and they are doing nothing to change it. We will never stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle M.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun December midweek trip!
Loved the convenience of being near by a lot of things. Great breakfast. Rooms are always great and feel like home.
Bentleyville!
Vive Lafayette and DAR itinerary for us
Stayed 1 night in Dec 2024

4/10 Poor

ANDREA

Traveled with family
Disliked: Staff & service, property conditions & facilities
Terrible sevice, wouldnt recommend.
Staff were not friendly at all. Breakfast worker acted like she was inconvenienced that we were there. Didnt even say hello or good morning back. Had trouble getting the elevator to work as you needed to punch in your room number then slide your key. Cleaning staff just stared at us, rudely didnt offer any help and we ended up taking the stairs up to our 4th floor room. Lots of patching done in the room and stains on the couch. Pool and hot tub needed cleaning, lots of silt/debris on the bottom of the pool & hot tub along the edges. On the last morning there was no water. Couldnt shower or flush toilets, gross. When checking out, staff not friendly, when we commented about no water they stated a pipe burst. Which i get happens but no apologies for the inconvenience or anything. Didnt even thank us for staying or tell us to have a good day. Askes us if wanted a receipt then handed it and turned away. What happened to providing customer service and saying a simple thank you. Had to pay $300 through Hotels.com yet our receipt stated total room charge was $199.98. So, who keeps the extra $100 we got charged for?!!! Wouldnt recommend this place due to poor service alone. Room itself was quirky but ok despite lots of patching on walls and stains.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cari

Stayed 1 night in Nov 2024

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, breakfast was good. Great location to walk to Bentleyville and nearby restaurants.
Stayed 1 night in Dec 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to see Bentlyville Xmas Lights
Nice location in Canal Park. Everything was in walking distance. Good food and shopping.
Stayed 1 night in Dec 2024

10/10 Excellent

Angie

Liked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Lisa

Stayed 2 nights in Dec 2024

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not as advertised, shower head was broke, whirlpool tub barely worked
Stayed 1 night in Dec 2024

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canal Park Poco-Curantism
The check-in was miserable. It seems that Hotels.com garbled the name and email on the reservation sent to the hotel. The hotel staff was unable to cross reference the hotels.com ref. #. Even after showing them multiple emails stating that I indeed had a reservation, the hotel staff was reluctant to give us our room. The staff was rude and unhelpful. It’s beyond me to understand how the hotel staff could not use deductive reasoning to figure out that someone with an email confirmation, that had a name for that reservation that only differed by the first name, who was checking in for this reservation at 10pm at night, there hadn’t been anyone with the exact name check in yet, that maybe..just maybe, that you were speaking to the patrons that reserved that room. Finally the staff had an epiphany to ask for the four digits of my credit card and voila! The 3W bulb illuminated and I was in! All joking aside, it was a miserable experience and I paid $300+ to boot for one night. Please work on doing better.
Stayed 1 night in Dec 2024

10/10 Excellent

Carrie

Stayed 1 night in Nov 2024

6/10 Okay

David

Traveled with family and small children
Liked: Cleanliness
Check in wasn't till 4pm wouldn't let us check in one hour early. Key cards didn't work very good. Room had plenty of room for three children and two adults.
Stayed 1 night in Nov 2024

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Heidi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I hadn't been so ill, I would have demanded another room or walked out. Ordinary maintenance details in the main entry were neglected. Only one person working the check in desk on a holiday eve. Children and dogs misbehaved in the area that was lipsticked with a holiday tree. The hallway to our room was freezing cold, the air return was bringing in frigid air. Under the thin carpet, the hallway floor was uneven, a stumbling hazard. Our "suite" was in terrible, dirty condition. The kitchenette was cobbled together; the microwave too small for its alcove, only one 1/2 sheet paper towels on the roll. There was not enough dinner ware or flatware to serve 4 people the room was supposed to accommodate. The flatware was flat; less fine than school cafeteria ware. The furnishings were unattractive and not put to good or comfortable use. The lighting in the room was an over brilliant glare that could not be dimmed. The only other lighting came from the cookstove hood that was merely a covered fan and did not vent the room. A table lamp light lit the bedroom. The huge window chilled it. The room was gloomy with the shade pulled. The blanket that was delivered had 20" black hairs on it. To keep warm, the thermostat was set to 77. The bathroom and bedroom doors were splattered with dried white drops. The grout in the tile floor was dirt stained. The toilet would not flush until my partner fixed something in the tank. The bathroom did not have a working fan.
Stayed 3 nights in Nov 2024

6/10 Okay

Teri

Disliked: Cleanliness
They condo was not ready by check-in and it was dirty when we got in and they didn’t leave us any wash cloths any we had to ask for a change of sheets because the sheets were visually dirty. It is too bad that they didn’t do a better job because the condo set up was great.
Stayed 1 night in Nov 2024

6/10 Okay

Amy

Stayed 1 night in Nov 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay here. Staff has been friendly, rooms are clean and quiet and its walkable to almost everything.
Stayed 1 night in Oct 2024

4/10 Poor

Bobbi Jo

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Would not stay here again. Was very dirty and dated for the price we paid.
Stayed 2 nights in Oct 2024