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Silken Gran Hotel Durango

4.0 star property

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Photo gallery for Silken Gran Hotel Durango

Seasonal outdoor pool, open 10:00 AM to 9:00 PM, sun loungers
Lobby lounge
Lobby lounge
Silken Club Vista | Minibar, desk, laptop workspace, iron/ironing board
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Explore the area

Map
Gasteiz Bidea, 2, Durango, Vizcaya, 48200
  • Santa Maria de Uribarri Church
    ‪6 min walk‬
  • Monolito en memoria a las personas represaliadas por el franquismo por su opción sexual
    ‪12 min walk‬
  • Guggenheim Museum Bilbao
    ‪26 min drive‬
  • Bilbao (BIO)
    ‪24 min drive‬

Room options

View all photos for Standard Room, Garden View

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Garden View

  • 247 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room

Minibar, desk, laptop workspace, iron/ironing board

Standard Triple Room

  • 247 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Suite

Superior Suite | Minibar, desk, laptop workspace, iron/ironing board

Superior Suite

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Garden View

Junior Suite, Terrace, Garden View | Minibar, desk, laptop workspace, iron/ironing board

Junior Suite, Terrace, Garden View

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Silken Club

Minibar, desk, laptop workspace, iron/ironing board

Silken Club

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Silken Club Vista

Minibar, desk, laptop workspace, iron/ironing board

Silken Club Vista

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Minibar, desk, laptop workspace, iron/ironing board

Family Room, 2 Bedrooms, Connecting Rooms

  • 592 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Minibar, desk, laptop workspace, iron/ironing board

Standard Room

  • 247 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Silken Gran Hotel Durango

4-star Durango hotel with restaurant
A full-service spa, a restaurant, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Silken Gran Hotel Durango offers 68 air-conditioned accommodations with minibars and hair dryers. Satellite television is provided. Bathrooms include bathtubs and complimentary toiletries.

This Durango hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Silken Gran Hotel Durango features a health club and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

Silken Gran Hotel Durango is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in local and international cuisine.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Self parking fee: EUR 15 per night
  • Rollaway bed fee: EUR 35.0 per day
  • Spa fee: EUR 18 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 15 to September 15
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Gran Durango
Gran Hotel Durango
Gran Hotel Durango
Silken Gran Durango Durango
Silken Gran Hotel Durango Hotel
Silken Gran Hotel Durango Durango
Silken Gran Hotel Durango Hotel Durango

Silken Gran Hotel Durango Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 266 reviews
Rating 8 - Good. 93 out of 266 reviews
Rating 6 - Okay. 35 out of 266 reviews
Rating 4 - Poor. 10 out of 266 reviews
Rating 2 - Terrible. 2 out of 266 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew, Palm Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice staff and camino bike stotrage
Stayed 1 night in Oct 2024

4/10 Poor

Madison

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Because of the photos online, we had high expectations for this hotel. What we found was a well kept exterior and design concept but rooms with very dated interior that lacked basic maintenance and upkeep. Our family had a total of three rooms in what appears like the facility's keep or tower. Our room had the following (believe it was 221 - first door at top of stairs): • Worn/Filthy/Stained Carpet • Peeling/Stained Wallpaper • Rotted Baseboards/Trim (See Photos) Note: Family told us their rooms were not much better. Another issue was that our bed which was two twins pushed together kept separating because it was on wheels, not stationary like most are when in this configuration. Although an adequately maintained room would not have been unreasonable at the hotel's rate $182 (this amount did not including parking), it was certainly a waste for the condition of the room. Please know there is not valet or bellman and you may need to take two elevators to get to your second story room. Not everything was bad, highlights were the restaurant/room service staff which were kind, knowledgeable, and prompt. Food was very good!
Stayed 1 night in Aug 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff. Beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great gym. Good options for dinner too. Loved it!
Stayed 2 nights in May 2024

10/10 Excellent

Paula

Stayed 1 night in May 2024

10/10 Excellent

Martin

Stayed 1 night in Oct 2023

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. The restaurant bar makes good drinks. You're about 40 min away from bilbao city center by public transport, but the ride doesn't feel that long.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great welcoming team - nothing too hard for them to sort out - enjoyed our stay - wish we had a bit more time to explore the town.
Stayed 1 night in Jul 2023

4/10 Poor

Peter

Stayed 1 night in Jul 2023

6/10 Okay

Alison

Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced. Not 4 star.
First impression of the hotel is wonderful. Lovely garden and lobby. Staff were nice. Rooms are not so nice. Small, very warm, I had the AC on full the entire time.The rooms are in much need of some attention. Lots of chipped paint. The blind was broken for our 4 night stay despite our room being serviced every day. No water in the room. No tea or coffee facilities for guests. €14 a night to use the car park. ( it was €12 when i booked) The gym was €5 each. When you're paying £164 a night room only I feel it was way over priced for the service they provided.
Stayed 4 nights in Jun 2023

4/10 Poor

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had multiple balconies, one with a table for late afternoon wine and cheese. Staff was helpful and friendly, parking was under the building. The included breakfast buffet had ample choices.
Stayed 5 nights in Mar 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with pool.
Good sized room, unfortunately over looking a wall at the back but it was very quiet. Lovely swimming pool and good outside area. The food in the restaurant was amazing and if anything the portions were too large! Great food. We had DBB that included a full bottle of wine!
Starter in the hotel restaurant
Hotel
Durango town
Durango town hall
Stayed 2 nights in Aug 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent 3 nights and really enjoyed both the Hotel and Durango will stay again if sailing from Bilbao.
Stayed 3 nights in Jun 2022

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2022

6/10 Okay

Frederick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Make sure there is no wedding reception
I enjoyed staying at the hotel and there were a number of positives but the overbearing issue was there was a wedding reception which meant every element of the hotel facilities were overstretched so impossible to get service in the lounge, no outdoor seating and secure parking full.
Stayed 1 night in Jun 2022

10/10 Excellent

Ilana

Stayed 1 night in May 2022

10/10 Excellent

Andriy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Chic dusted by time
Old rich hotel, chic dusted by time, but great feeling inside. Staff is amazing and super nice, restaurant of high quality. Just matress was too soft and -not- soundproof door and walls.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet & Comfortable
Excellent Hotel with good facilities and close to place of business.
Stayed 3 nights in Nov 2021

10/10 Excellent

g

Stayed 1 night in Sep 2021

10/10 Excellent

jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast efficient friendly checkin, clean spacious room, wifi not so good
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019