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Palais Al Firdaous

3.0 star property

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Photo gallery for Palais Al Firdaous

Room
Room amenity
Reception
Bathroom
Front of property

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
4 and 6 Derb El Miter Zenjfour, Bab Guissa, Fes, 30000
  • Zaouia Sidi Ahmed Tijani
    ‪5 min walk‬
  • Moulay Idriss Zawiya
    ‪7 min walk‬
  • University of Al Quaraouiyine
    ‪7 min walk‬
  • Fes (FEZ-Saiss)
    ‪36 min drive‬

Room options

View all photos for Standard Room (Basma)

10 bedrooms, premium bedding, down comforters, memory foam beds

Standard Room (Basma)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Yakout)

Suite (Yakout) | 10 bedrooms, premium bedding, down comforters, memory foam beds

Suite (Yakout)

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite (El Bahja)

Royal Suite (El Bahja) | Room amenity

Royal Suite (El Bahja)

  • 538 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Marjana)

Duplex (Marjana) | 10 bedrooms, premium bedding, down comforters, memory foam beds

Duplex (Marjana)

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Yasmine)

Duplex (Yasmine) | 10 bedrooms, premium bedding, down comforters, memory foam beds

Duplex (Yasmine)

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Louban)

Superior Room (Louban) | 10 bedrooms, premium bedding, down comforters, memory foam beds

Superior Room (Louban)

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Raha)

Superior Room (Raha) | 10 bedrooms, premium bedding, down comforters, memory foam beds

Superior Room (Raha)

  • 427 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (Elambra)

Superior Room (Elambra) | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Superior Room (Elambra)

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Manzah)

Suite (Manzah) | 10 bedrooms, premium bedding, down comforters, memory foam beds

Suite (Manzah)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Suite, Accessible, Smoking

Comfort Suite, Accessible, Smoking | View from room

Comfort Suite, Accessible, Smoking

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Palais Al Firdaous

3-star hotel in Fes El Bali
This smoke-free hotel features 10 indoor pools, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a snack bar/deli, a sauna, and a rooftop terrace are onsite.
Palais Al Firdaous offers 10 accommodations with private plunge pools and minibars. These individually decorated and furnished accommodations have separate dining areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and complimentary toiletries. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

10 indoor swimming pools are on site along with a sauna.
Palais Al Firdaous features 10 indoor swimming pools and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This luxury hotel also offers a rooftop terrace, a library, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle.

Palais Al Firdaous is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM. A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
Palais Al Firdaous has a restaurant on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MAD 10 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of MAD 20; reservation required
  • Snack bar/deli

Things to do

  • 10 indoor pools
  • 24-hour pool access
  • Billiards/pool table
  • Library
  • Sauna
  • Ski passes
  • TV in common areas

Family friendly

  • 10 indoor pools
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Private plunge pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Doorbell and phone notification
  • Pool hoist on site
  • Sign language-capable staff
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1700
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • 11 private bathrooms
  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MAD 150
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 75 per person (roundtrip)
  • Airport shuttle fee per child: MAD 75 (roundtrip), (from 3 to 6 years old)
  • Nearby parking fee: MAD 10 per day (984 ft away)
  • Rollaway beds are available for an additional fee
  • Hosted evening meal: MAD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

We should mention

This property does not have elevators
24-hour pool access
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palais Al Firdaous
Palais Al Firdaous Fes
Palais Al Firdaous Hotel
Palais Al Firdaous Hotel Fes
Palais Al Firdaous Fes
Palais Al Firdaous Hotel
Palais Al Firdaous Hotel Fes

Palais Al Firdaous Reviews

Reviews

6.4
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 4 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

7.4/10

Cleanliness

6.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family holiday in Fes
We visited Fes for two nights in April and found these accommodations more than adequate for our family weekend holiday. The desk, cleaning, and service staff were exceptional. The riad is beautiful and the decor charming, though it is a bit dark with an enclosed courtyard outside the rooms. The "pool" is actually more like a fountain in the main courtyard and it was empty during our April stay. The traditional Moroccan breakfast was delicious. The location is within five minutes of a main gate and parking; a big plus in a city like Fes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
The riad is stunning - it felt more like a homestay than a hotel in ways and we were a bit far out but you still get great value for your money - the room we stayed in (Yasmine) was very spacious and split over 2 floors - not very polished but loads of character to the place. Its a big mish mash of antiques and traditional moroccan home decor. If I visit fez again I would stay closer to the Bab Baljoud area as the riad is in a bit more of a local area - some people might love this but it can be hard to find your way back in the dark and a bit quiet. The main courtyard is a bit dark and damp with no natural light coming but there is a small pretty outside area with a feature pool. The staff were so attentive and the breakfast was great! :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención y un buen desayuno
Stayed 3 nights in Jan 2020

4/10 Poor

remy

Disliked: Staff & service
Non fiable
Nous sommes arrivés, plus de chambres malgré réservation et confirmation du séjour une semaine avant arrivée. On nous a amené dans un autre riad en plus garantissant une qualité de service equialente, ce qui etait loin d'être le cas
Stayed 4 nights in Apr 2019

2/10 Terrible

Y

Disliked: Staff & service, property conditions & facilities
フェズ旧市街に立地する素敵な建物のホテルでした。 ただ、予約した部屋において洗面台では温水が出るものの、シャワーから温水が出ず、シャワーを浴びることができませんでした。 このトラブルに対して、他の部屋を手配することもなく、ただ謝罪されるだけでした。 また、ホテルから長距離バス乗り場までタクシーを手配したところ、遠回りをされた上に高めの代金を請求され、非常に嫌な思いをしました。 （早朝かつホテル手配なので多少高くつくことは想定していましたが、最短距離で３分程度の道のりに対して、100DHを請求されました。流しのタクシーなら10DH以下なので、非常に高額であったと思われます。ホテルスタッフも頼んでいないのにバス乗り場まで同伴し、そのスタッフから高額な金額を請求されました。） 使えないシャワー、高額なタクシー代請求という点で非常に不満の残るホテルでした。
Stayed 3 nights in Dec 2018

8/10 Good

Senay, Zwolle

Liked: Staff & service, property conditions & facilities, room comfort
Bijzonder mooi hotel van binnen.....echt sprookjesachtig. Bediening spreekt Frans o f arabisch. Engels niet.
Stayed 2 nights in Oct 2018