3-star Frankfurt hotel, connected to a rail/subway station in Ostend
A bar/lounge, self parking, and laundry facilities are available at this hotel. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Am Zoo offers 70 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Hotel Am Zoo features a terrace, a vending machine, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. This Frankfurt hotel also offers complimentary newspapers in the lobby, laundry facilities, and a front-desk safe. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Hotel Am Zoo has designated areas for smoking.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Languages
English, German, Russian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Height restrictions apply for onsite parking
Self parking on site (EUR 14 per night; includes in/out privileges)
Limited onsite parking
Wheelchair-accessible parking available
Onsite parking includes off-street options
Food and drink
Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 12 per person
A bar/lounge
Family friendly
Highchair
Laundry facilities
Conveniences
ATM
Free newspapers in lobby
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Vending machine
Guest services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch flat-screen TV with satellite channels
More
Desk
Free daily newspapers
Heating
Iron/ironing board on request
Laptop workspace
Phone
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 16
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 25.0 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.00 per person, per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 12 per person
Self parking fee: EUR 14 per night (in/out privileges)
Pet fee: EUR 15 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: EUR 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
We should mention
Parking height restrictions apply
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.
Property is also known as
Hotel Am Zoo Frankfurt
Hotel Am Zoo
Am Zoo Frankfurt
Am Zoo
Hotel Am Zoo Hotel
Hotel Am Zoo Frankfurt
Hotel Am Zoo Hotel Frankfurt
Hotel Am Zoo Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Basic accommodations, small rooms. U-Bahn and tram right outside in the plaza, very convenient. Many restaurants and cafes within a couple of blocks. Rewe up the street for groceries.
Richard
Stayed 5 nights in Dec 2024
6/10 Okay
stephanie
Traveled with family
Nov 28, 2024
Liked: Cleanliness
Bed to hard, pillow like straw, no window closures, shower only handheld in too small area, ok for 1-2 nites but I canceled my next trip for 10 nites
stephanie
Stayed 3 nights in Nov 2024
6/10 Okay
Pinhas
Business traveler
Nov 21, 2024
Room was to small and overpriced during my stay because of the conference in Frankfurt
Pinhas
Stayed 1 night in Nov 2024
8/10 Good
Sarah
Traveled with partner
Oct 1, 2024
Liked: Cleanliness, staff & service, amenities
The hotel was very conveniently located as far as walking the city.
Desk staff was very accommodating, as our check in was 3 pm but our flight arrived at 7:45 am, and they let us store our luggage until check-in. They even offered check in as early as 1 pm. Desk staff also offered recommendations of things to do in the period of time between arrival and check in.
The hotel is not fancy, but very comfortable, safe, and provided all amenities we needed.
The only negative is that I booked the hotel specifically because of having an on-site restaurant/bar, but the restaurant/bar was closed during our visit.
Before leaving this review I read a few of the negative reviews of others. Some had decent things to say and some were just rude and expecting 5 star treatment in a 3 star place. This is a no frills hotel. You get what you pay for. Nothing fancy. And that is okay!! These hotels rooms are basic not for hanging out in all day. There are lots of things to do around the hotel so go explore!! Hotel am zoo is in a very convenient location. Close to coffee shops and bakeries and a good diverse selection of restaurants. Also, Our hotel room was clean and simply put together, it feels very safe here. Also the train station is just steps away from the hotel.
The staff at the front desk are very kind and courteous. They were extremely helpful to me when I was trying to figure out the train system and by a ticket to Aachen. I butchered many German words (my pronunciation is horrible) but they were very patient with me and figured out what I needed.
If you are looking for just a place to stay so you can explore the city then Hotel am zoo is a great option. Definitely recommend for the traveler needing a no frills but affordable, safe, quiet and clean place. 🤗
Great little hotel, perfect for a family wishing to visit the zoo and Frankfurt in general, Pizza Hut near by, one stop from the city centre on the U Bahn
Good size room perfect for a single traveler, room was clean and in good condition. Tram line passes right by that goes to the city center, very convenient.
Highly recommend this hotel. For the price, comfort, and cleanliness, you can NOT go wrong!! It is in a great location with restaurants nearby. The main shopping area for Frankfurt is only a short 10-minute walk. The zoo is across the street.
The location and price were excellent. It’s hard to rate anything else as amazing, mostly because of the service. Our shower drain was plugged, and we reported it to the desk and were told someone would look at it the next day. Nothing happened. Also, the housekeeping staff regularly leave a lot of their equipment sitting on the stairs of the main stairwell in and out of the building, which is not just annoying, but also a safety hazard.
The hotel was located in nice area and transport was convenient, walking distance from attractions.
However the bed sheets and towels were not clean, I asked them to change them. TV was not working.
Cleaners were helpful.