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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Desk, blackout drapes, iron/ironing board, free WiFi
Seasonal outdoor pool
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi
Outdoor dining

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Explore the area

Map
Gatlinburg, TN
  • Ober Gatlinburg Aerial Tramway
    2 min walk
  • Gatlinburg Convention Center
    4 min walk
  • Cherokee Grill and Steakhouse
    1 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 400 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

Desk, blackout drapes, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 400 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 400 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space, and laundry facilities.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with coffee/tea makers and complimentary weekday newspapers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered. Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Quality Inn Creekside - Downtown Gatlinburg is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 15.99 per accommodation, per night
The resort fee includes:
  • Housekeeping
  • Laundry facilities
  • Parking

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 10 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • In-room safe fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.2
Rating 10 - Excellent. 205 out of 1009 reviews" "
Rating 8 - Good. 241 out of 1009 reviews" "
Rating 6 - Okay. 186 out of 1009 reviews" "
Rating 4 - Poor. 189 out of 1009 reviews" "
Rating 2 - Terrible. 188 out of 1009 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeri, Rapid City

Very convenient place to stay and within walking distance of downtown
Stayed 4 nights in Sep 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Karen

Traveled with family
Disliked: Property conditions & facilities
Booked a non-smoking room the room absolutely stunk of cigarette smell. We asked to be moved with moved to another room. It stunk just bad. The bathroom was dirty did not clean the toilet
Stayed 2 nights in Sep 2024

10/10 Excellent

Kathy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not so clean
The guest service employees were great. The room was not cleaned well, smell like mold and the bathroom was a biohazard with fecal matter on the wall. This property charges for parking now where they never did in the past. All things considered, we won’t be staying again. Additionally, there are two elevators but only one that works. Only one luggage cart in total. I hate how the owners just let their properties go. Good thing there are many choices.
Stayed 1 night in Sep 2024

8/10 Good

Nhoylyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy is friendly and knows how to give a good customer service Easy and quick check in and out.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice location
This place is located downtown.Easy walk everywhere. Just park and go. Could use a little upgrade. Staff was very friendly.
Stayed 4 nights in Sep 2024

2/10 Terrible

Douglas

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room assigned did not match the room on the website. They changed our room but had to take queen beds instead of a king. Blamed it on expedia for not booking the right room.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen

Liked: Staff & service
Out dated but nice for what it is ! Great staff
Stayed 1 night in Sep 2024

6/10 Okay

Thelma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet.walking distance to food and shopping.
Stayed 3 nights in Sep 2024

6/10 Okay

saeed

Liked: Staff & service
Disliked: Property conditions & facilities
I did not like the charge for the parking in the beginning, but appreciate when the y flag it because of my 3 night syay
Stayed 3 nights in Sep 2024

10/10 Excellent

Looie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great price for the location! Easy to get to from street and walk around the downtown Gatlinburg area. 5 stars!
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Wayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Heath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Nishu

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is excellent. But our accomodation was not up to mark. First room which was given to us was terrible, extremely stinky, floor was sticky if you walk barefoot, felt like someone vomitted on the floor . We immediately asked the receptionist to change our room which they agreed to. Second room was little better but the bathroom has the drainage problem while taking shower which was not good. They charged extra for parking and some extra charge on top of the room booking which we did. you can have bear sighting frequently over there (they say it is friendly bear which roams around quite often).This hotel is in downtown of Gatlinburg so walkable distance for any activity nearby.
Stayed 2 nights in Sep 2024

2/10 Terrible

Sylwia

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting the room is not clean There is dust in room everywhere. The floor is dirty. There is a mold in the bathroom. The service is rude. !!!!! I have never been hotel like this in my life. !!!!!
Stayed 2 nights in Aug 2024

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seen a bear everyday we were there.
Stayed 4 nights in Aug 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service
Great location Excellent staff
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The service was fine. I would say there is a lack of regular maintenance, like how my door would only unlatch if I pulled up on it instead of down and scuff marks all over the walls of the room that could easily be painted over. The room was clean but the area going out the front door of the building had a cigarette butt and broken glass in the floor the entire weekend I was there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Harold

Traveled with family
Liked: Property conditions & facilities
Convenient,clean,breakfast
Stayed 4 nights in Aug 2024

4/10 Poor

Dan

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Arrived at property and were immediately hit with a hidden and unexpected non-refundable pet fee that wasn’t listed anywhere on the booking page. We were initially given a room that had a roach under the sheets. The room was dirty in general and had a lot of stains and wear & tear. The bathroom also had spiderwebs with spiders in the corners. It looked like housekeeping had swept and mopped but little else as far as cleaning. We notified the staff and they accommodated us with a room that was a little bit better but not anywhere near what we were expecting. The staff overall were friendly and helpful but due to the state of the rooms we won’t be staying here again, nor would I recommend it.
Stayed 2 nights in Aug 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very walkable to shops and restaurants. So much to do surrounding the hotel. Service was excellent! Breakfast items were typical. Room was a bit dated. However, we were in a pet friendly room. The room I booked was nicer and more updated but the desk informed me that certain rooms are given to people with a pet.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service
Wonderful area! Love the resident bear :)
Stayed 3 nights in Aug 2024