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Hope Harbour Hotel

3.0 star property

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Photo gallery for Hope Harbour Hotel

Exterior
2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets
BBQ/picnic area
Exterior
Desk, blackout drapes, iron/ironing board, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Bar
  • Pool
  • Free WiFi
  • Laundry

Explore the area

Map
11 John Lund Dr, Hope Island, QLD, 4212
  • Warner Bros. Movie World
    ‪11 min drive‬
  • Dreamworld
    ‪12 min drive‬
  • Sanctuary Cove Marina
    ‪12 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪53 min drive‬

Room options

View all photos for 2 Beds with Balcony

2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

2 Beds with Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Marina Harbour View 2 Beds with Balcony

Marina Harbour View 2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

Marina Harbour View 2 Beds with Balcony

  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 2 Beds

Desk, blackout drapes, iron/ironing board, bed sheets

Standard Room 2 Beds

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hope Harbour Hotel

3-star hotel in Hope Island
2 outdoor pools, a golf course, and a restaurant are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hope Harbour Hotel offers 51 accommodations with irons/ironing boards and blackout drapes/curtains. Bathrooms include bathtubs or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with a fitness center.
Hope Harbour Hotel features 2 outdoor swimming pools, a golf course, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

This business-friendly hotel also offers a terrace, barbecue grills, and a picnic area. Onsite covered self parking is complimentary.

Hope Harbour Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
Hope Harbour Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Dock
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Elevator
  • Front entrance ramp
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Private bathroom

Food and drink

  • Electric kettle
  • Restaurant dining guides

More

  • Desk
  • Iron/ironing board
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in fee: AUD 25 for check-in between 8:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay
  • Towels fee: AUD 8 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee: AUD 25 for check-in between 8:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: AUD 25 per day; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hope Harbour Hotel Hotel
Hope Harbour Hotel Hope Island
Hope Harbour Hotel Hotel Hope Island

Hope Harbour Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 232 out of 793 reviews
Rating 8 - Good. 180 out of 793 reviews
Rating 6 - Okay. 132 out of 793 reviews
Rating 4 - Poor. 105 out of 793 reviews
Rating 2 - Terrible. 144 out of 793 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Stayed 1 night in Nov 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍
Stayed 1 night in Dec 2024

2/10 Terrible

STUART

Never got to stay there
We never got to stay there because they closed check-in at 8pm instead of 9pm as stated on their website and the booking info.
Stayed 1 night in Dec 2024

8/10 Good

Albert

Liked: Room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Ray

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant was dismal nothing cooked fresh Service desk was lazy and distracted with poor service Room was dirty, out dated and found old food under beds Not wroth the money or drive to get there. Will never go back again
Stayed 1 night in Dec 2024

2/10 Terrible

Jay

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We rang ahead of paid reservation saying we will be arriving at 1030pm we were promised to be given a key once we arrive and to ring the number provided. After 50 phone calls we were told by a cleaner that no one is coming and they couldn’t help us and locked the reception and my husband and 11 yr old daughter were left on John Lund drive without a place to stay ! Horrible experience. No apologies. They eventually got a taxi to another hotel . Other guests were checking out early because lock on their door didn’t work and it was noisy and no security. Would not recommend.
Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

The area was peaceful and relaxing overlooking the Marina. The bed was very comfortable however there were no plugs in the bathroom to either use the bath or sink, the kitchenette tap was loose, the shower handle was hard to move and the water constantly changes from cold to very hot. Overall was clean and roomy but small maintenance and upkeep is needed
Stayed 2 nights in Dec 2024

10/10 Excellent

Zali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff very friendly building a little dated but very clean.
Stayed 1 night in Nov 2024

2/10 Terrible

Krystal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
The shower had all mold on the inside of shower witch does come off as I half cleaned it so assuming showers weren’t cleaned between guest and also last quest used body wash bottle ect in shower
Stayed 1 night in Dec 2024

6/10 Okay

Albert

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The shower at the bottom in the frame was filthy.RM 3016 The young lad on reception was brilliant came up & fixed our tv & called us a taxi it was no trouble at all just brilliant,
Stayed 1 night in Nov 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again. Value for money.
Stayed 1 night in Nov 2024

10/10 Excellent

Albert

Liked: Room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Albert

Stayed 1 night in Nov 2024

8/10 Good

Albert

Liked: Room comfort
No notifications or warnings in regards to a water systems turned off
Stayed 1 night in Nov 2024

8/10 Good

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy registration but not given access codes to wifi.
Stayed 1 night in Nov 2024

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Warren

Disliked: Property conditions & facilities
My wife has difficulty walking, yet they placed us in the furthest room possible. The door to access the apartment would not work, which meant walking back and forth from the apartment to reception several times. Not very convenient.
Stayed 1 night in Nov 2024

10/10 Excellent

Kate

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2024

2/10 Terrible

Beau

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in to our room to find that not only had the toilet not been cleaned from the previous guests and had been left in a disgusting state, but it was blocked. Dirty towels on the bed, run down facilities and staff who either couldn't care less, or weren't bright enough to. I could not recommend anyone stay at this property based on my experience.
Stayed 1 night in Nov 2024

6/10 Okay

Samantha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very underwhelmed by reception staff. Young man was sitting down to behind counter with two laptops open and his backpack scattered across the desk. Didn’t stand to greet me. No smile. Had to tell him my name twice because he forgot it due to talking to another guest while he was checking me in. He didn’t give clear instructions on where room was or where to park. It definitely was an effort for him to be there and he couldn’t be bothered. When we brought bags in, he didn’t redirect us to our rooms when we went the wrong direction. Just sat behind counter watching. Room was perfect. Clean and tidy, beds comfortable. Hats off to housekeeping. Management should note that the bathroom sink was cracked in a couple of places. Could break off given enough force.
Stayed 1 night in Nov 2024

6/10 Okay

Leanne

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Clean & well priced. Lack of curtains (sheers only) made for a restless sleep & early wake up and no privacy.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and had a great view from my room.
Stayed 1 night in Nov 2024

2/10 Terrible

Zoe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very overpriced and disappointing
Receptionist unhelpful, food was awful meals came out 15 minutes apart one meal didn’t come out. Won’t be back
Stayed 1 night in Nov 2024