2/10 Terrible
Verified traveler
Traveled with family
Sep 25, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the photos of this hotel on Hotels.com and any other site are very deceiving. This hotel is very old (built in the 90's) and in dire need of renovation or destruction. It is in bad condition. Carpets are filthy with grease or oil spots. the exterior doors to the buildings housing the rooms have no locks on them, just a hole in the doors where the locks were at one time, one door had duct tape where the lock should be, very unsafe. anyone off the street can walk into the building where the rooms are. And the room, smelled of raw sewage, there was no chain lock on the door, the bed linens smelled musty and dirty and had stains on the sheets. No room service/cleaning even after we requested it. We requested another room upon check in and seeing the condition of the room and were told nothing could be done until the manager was present, the manager never arrived. Then the tv remote did not work, I requested another remote or replacement batteries, I was again told nothing could be done until the manager was there, manager never arrived. We had no choice but to stay at this hotel since the women at the front desk said there were no refunds. This place is a rip off, do not waste your time booking this hotel, go elsewhere. I do not understand how anyone can give this hotel even 2 stars, if possible I would have given 0 stars.
Verified traveler
Stayed 2 nights in Sep 2024