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DoubleTree by Hilton Hotel Grand Rapids Airport

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Grand Rapids Airport

Reception
Reception
Outdoor wedding area
Indoor pool
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
4747 28th St Se, Grand Rapids, MI, 49512

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower) | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 400 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible

Room, 2 Double Beds, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, Accessible

  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 32-inch TV with satellite channels, iPod dock

Junior Suite, 1 King Bed

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Refrigerator

Room, 1 King Bed, Refrigerator | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Refrigerator

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Refrigerator

Room, 2 Queen Beds, Refrigerator | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Refrigerator

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Sonesta Hotel Grand Rapids Airport

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (1359)
The price is $79
per night
$93 total
includes taxes & fees
Apr 11 - Apr 12
Sonesta Hotel Grand Rapids Airport

About this property

DoubleTree by Hilton Hotel Grand Rapids Airport

4-star hotel in Kentwood
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Grand Rapids Airport offers 226 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Televisions come with premium satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
DoubleTree by Hilton Hotel Grand Rapids Airport features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 10 meeting rooms. Event facilities measuring 7484 square feet (695 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a picnic area. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary.

DoubleTree by Hilton Hotel Grand Rapids Airport has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Ganders Restaurant - Onsite restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 6 to 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ganders Restaurant

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • 7,484 square feet of conference space
  • Computer station

Outdoors

  • In a regional park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Built in 1979
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 6 to 16 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Rapids Airport Hilton
Hilton Grand Rapids Airport
Hilton Hotel Grand Rapids Airport
Grand Rapids Hilton
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
DoubleTree Hilton Grand Rapids Airport Hotel
DoubleTree Hilton Grand Rapids Airport
Doubletree By Hilton Rapids
DoubleTree by Hilton Grand Rapids Airport
DoubleTree by Hilton Hotel Grand Rapids Airport Hotel
DoubleTree by Hilton Hotel Grand Rapids Airport Grand Rapids

DoubleTree by Hilton Hotel Grand Rapids Airport Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 369 out of 905 reviews
Rating 8 - Good. 271 out of 905 reviews
Rating 6 - Okay. 150 out of 905 reviews
Rating 4 - Poor. 74 out of 905 reviews
Rating 2 - Terrible. 41 out of 905 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
The night desk lady promised us that coffee would be available a 4 AM. We had an early flight. When it was not there, she blamed the shuttle driver. I asked him on the way the airport. He called her to say he could not do it due to a busy schedule. She continued to chat with an associated after I asked several times. Just did not want to bother. My wife and I were very displeased and disappointed with the lack of concern. Poor customer service from the desk. We were very happy with the shuttle service.
Stayed 1 night in Dec 2024

6/10 Okay

Patrick

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Used to be a great hotel
This used to be a great hotel back in the day, but you can really see the decline. Check in was fine. The carpets in the hallway looked really old and somewhat dirty, but it’s winter. Got to the room, bathroom light was flickering but still went on. The next day, the bathroom light stopped working. Went to call the front desk to find that the phone, though plugged in, was old and not working. Walked to the front desk at 2:00 pm and asked someone to fix the light, was told it would be fixed. Got back at 9:00 pm and it wasn’t fixed. Walked back to the front desk and said that the light still wasn’t working. The lady at the desk said, “well, do you want someone to come and fix it???” Ummmm…yeah, that’s why I walked down there! Had a guy come to the door about ten minutes later, and he looked like he was from two rooms over rather than a representative of the hotel. The pool was dirty and the hot tub was surrounded by what looked like crime scene tape. You could hear people in the hallway like they were in the room with you. No in room fridge. This used to be a great hotel but it appears that it’s on the downward slope of the hill towards becoming another run down relic. Honestly? It could be a great hotel again but it appears that the people running it don’t really care anymore. Good things? Comfy bed, restaurant on site, parking lot was well lit, water pressure was great, bigger room than expected.
Stayed 3 nights in Dec 2024

10/10 Excellent

Heather, Vassar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but perfect for a business or leisure stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ike, Dunwoody

Liked: Cleanliness, staff & service, property conditions & facilities
The property needs updating bath soap dispenser not functional and I had a room with the door lock broken and another room with the main light broken. I paid for day I could not use the room checked out early but was still charged for extra day
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Nice Stay
Very nice. Great staff; problem with heating in room which Engineer couldn’t fix so immediately were moved to new room. Very friendly & helpful.
Stayed 1 night in Dec 2024

4/10 Poor

Sharon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk staff was abrupt & rude. The closest elevator was broken and we had to navigate a long distance to get to an elevator to go to and from our rooms. The hotel wheelchair was defective & hazardous. The breakfast was exceptional and the staff were attentive and friendly - we enjoyed the breakfast employees & the breakfast dining atmosphere. Proximity to the airport was a plus, the shuttle driver was charming.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kody

Stayed 1 night in Nov 2024

8/10 Good

Christelle

Stayed 2 nights in Nov 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
Check in was quick and my niece enjoyed the free chocolate chip cookie. The room was clean and spacious. The refrigerator was cold and the bed was comfortable. There were no trash bags in the garbage bins and not enough towels for 4 people, but all we had to do was ask. Overall it was very pleasant and we will stay again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ta'Nesa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 2 nights in Nov 2024

4/10 Poor

Jessica

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Nov 2024

10/10 Excellent

JOHN

Stayed 1 night in Nov 2024

6/10 Okay

Scott

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The ac/heater in the room was very loud. It was a cold night and every time it kicked in, the decibel level jumped way up. It was very annoying. Also, at this point I have been spoiled by rooms with a small fridge and microwave and found the lack of these small amenities really annoying.
Stayed 1 night in Nov 2024

4/10 Poor

Dr. Jonathan, Hudson

Business traveler
Carpet was wet in the first room and the rooms smelled of smoke.
Stayed 3 nights in Jul 2024

8/10 Good

Carole Lee Coverston

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Orlando

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

8/10 Good

Hung Huu

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely NOT a 4 stars hotel. The elevator is out of service so I have to walk a long distance to use other elevators. The carpet is old. Lightning could be better.
Stayed 1 night in Oct 2024

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Nice place. Great breakfast.
Stayed 2 nights in Oct 2024

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great!
Very friendly staff. I had some issues and they were more than happy to help me. Rooms were very clean. The beds were comfortable. I did feel the rooms were quite basic, no fridge or microwave and small. The pool is not very child friendly. It has a quick drop off to over 7 ft. It was thankfuly marked with a rope, still made me nervous. 100% recommend getting the breakfast!
Stayed 1 night in Oct 2024

6/10 Okay

David, Bellevue

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was fine. Staff was pleasant. But the central elevator is broken. We had a room where you had to go to the other end of the building to take an elevator. Just inconvenient.
Stayed 2 nights in Oct 2024

8/10 Good

Rickey

Liked: Amenities
My second time visiting enjoy it there. Will be back 💕
Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great.
Stayed 1 night in Oct 2024

6/10 Okay

David

Liked: Cleanliness
Check in, lady asked how may I help you and the phone rang and she stopped even recognizing us at that point. didn’t say nothing else to us. Stayed on phone for more than 10 minutes. Finally another gentleman at the desk recognized the wrong doing and jumped in to save her day. He was a 10, she was a 2. The roomed and hallways are way behind on updating. Doesn’t seem up to Doubletree standards to us.
Stayed 1 night in Sep 2024

6/10 Okay

LaTosha Monique

Liked: Staff & service
Stayed 1 night in Oct 2024