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Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Lobby
Property amenity
Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Pet friendly
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
1413 Prudential Dr, Jacksonville, FL, 32207
  • Museum of Science and History
    8 min walk
  • Flavors of Thai
    1 min walk
  • Riverplace Station
    4 min walk
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    21 min drive

Room options

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Hotel in Downtown Jacksonville
Self parking, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Jacksonville hotel also offers a vending machine, laundry facilities, and a front-desk safe. Parking is available onsite for a surcharge.

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 8 per day)

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 8 per day
  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Extended Stay America Jacksonville
Extended Stay America Jacksonville Riverwalk
Extended Stay America Riverwalk
Extended Stay America Riverwalk Hotel
Extended Stay America Riverwalk Hotel Jacksonville
Extended Stay America Riverwalk Jacksonville
Extended Stay America Jacksonville Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center
Extended Stay America Jacksonville Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center Hotel
Extended Stay America Jacksonville Riverwalk Conv Center
Extended Stay America Riverwalk Conv Center
Extended Stay America Jacksonville Riverwalk
Extended Stay America Jacksonville Riverwalk Conv Center

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr Reviews

Reviews

6.0
Rating 10 - Excellent. 201 out of 1002 reviews" "
Rating 8 - Good. 216 out of 1002 reviews" "
Rating 6 - Okay. 184 out of 1002 reviews" "
Rating 4 - Poor. 184 out of 1002 reviews" "
Rating 2 - Terrible. 217 out of 1002 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ama

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Before I got to location I called to see if I could check in early they said everything was fine and that they had rooms to check in early got there 8am Clerk was very rude .clerk for minutes said couldn’t find my reservation which was getting me frustrated because I had to take a shower and head to my meeting in the next 2 hours ,mind you I have been on the road for three days ,clerk seems not know her job.threw my id at counter .clerk response I have never checked anyone early before. I asked clerk can you call anyone to help you out .cancels my reservation because she didn’t want to deal with me and shuts the door in my face with me still standing at the counter.no guest deserves this kind of treatment. Would not treat even a dog like that.yes it very cheap hotel but with that kind of bad customer service and attitude from that clerk I would rather pay higher to get better treatment .smell of smoke at the lobby and entrance.crazy how the also wanted to charge you almost 9 dollars for parking never again will I book with this horrible experience hotel
Stayed 2 nights in Sep 2024

2/10 Terrible

Yordan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't follow a policy that has been established on the website.
Stayed 1 night in Sep 2024

10/10 Excellent

Hicks

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

john

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
My room was totally missing a table to sit at and eat even though there was a full kitchen. Upon check out I stood at the desk waiting until I realized the woman was just outside the front door smoking. I had to ask her to come in. By the way there were signs everywhere saying no smoking within 100 feet of the doors and outside all around front and back doors there were cigarette butts everywhere and NOT 100ft from either door. I will not patronize your properties ever again. Also when I asked for a receipt I was told I had to get one from Orbitz where I had booked the reservation online.
Stayed 1 night in Sep 2024

6/10 Okay

Shaneeza

Stayed 5 nights in Aug 2024

4/10 Poor

Jairon

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael Angelo

The river
Stayed 1 night in Jul 2024

2/10 Terrible

JAROSLAW

Business traveler
Terrible
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
never again
had to change our room because the bathroom faucet had minimal water pressure, loose, and would not turn off. we were moved to another room - normal water pressure but the sink (bathroom and kitchen) would not turn off and kept running all night. The fridge smelled awful. There was a hole in the wall at the entrance.
Stayed 1 night in Aug 2024

2/10 Terrible

HEIDY JOSE

Stayed 1 night in Aug 2024

10/10 Excellent

CAROL, Shawnee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were very nice, it was super clean and comfortable!
Stayed 1 night in Aug 2024

4/10 Poor

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
Very disappointed to learn the elevator is not working and we had to climb 3 flights of stairs to go back and forth from the room. The room was dirty and musty. Very dated and mildew smelly.
Stayed 1 night in Aug 2024

10/10 Excellent

Annelys

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Christine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is TERRIBLE: the only redeeming quality is the staff at the front desk, who are amazing! But, the owner/operator should be ashamed. My room is COVERED IN MOLD AND MILDEW the desk chair (which is also broken) and the bedside table itself are the worst offenders, and I am not opening any more drawers to find more. The furniture itself is also in terrible condition. They charge $8 for parking: who has ever heard of a motel that charges for parking? The "breakfast" is coffee plus a granola bar or pre-packaged muffin. The location is great, but -- again -- the property is terrible. Topping that, the elevator is broken "for 45 days." I had to walk up stairs with 50 pounds of luggage which is bad enough. What if I had a disability? Do not stay here.
Stayed 1 night in Aug 2024

6/10 Okay

Adam, North Charleston

Liked: Cleanliness, staff & service
Disliked: Amenities
I came early to check in after driving 4 hours and asked to use the restroom but I was denied. Near the hotel are many homeless camps, I feel the hotel taxes should be used to find solution to the homeless.
Stayed 1 night in Aug 2024

10/10 Excellent

HUGO

Stayed 1 night in Jul 2024

6/10 Okay

Crystal

Disliked: Amenities, property conditions & facilities
You get what you pay for. It’s great for a night or two stay… the room was clean enough it just felt very humid. Elevators in the hotel weren’t working but crew was on site. It is in a centrally located area so I did like that, quick drive to the beach and stadium/Daily’s. Overall, it was a good basic hotel to lay your head at night
Stayed 2 nights in Jul 2024

10/10 Excellent

PAUL, Jacksonville

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

Wilfredo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property no ready for guest
The room had many deficiencies, bathroom door handles broken, TV not functioning, the bathroom sinc was not detaining properly among other issues at the checking in desk prior entering the room…
Stayed 1 night in Jul 2024

6/10 Okay

Joanne

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Never again
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
yuck!
I've stayed here in the past, but this hotel has really gone down hill. Bad smell, A/C not great, wish I had booked a different hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

2/10 Terrible

Darlene

Business traveler, Traveled with partner
The property was quiet. Had to use the stairs due to the elevator being down. No knobs on the stove. And the refrigerator was making a loud crazy buzz. Overall the stay was okay.
Stayed 1 night in Jul 2024

2/10 Terrible

carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator not work
Stayed 1 night in Jul 2024

6/10 Okay

Kadie

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Jul 2024