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Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

2.0 star property

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Photo gallery for Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Deluxe Room, 2 Queen Beds | Premium bedding, pillowtop beds, individually decorated
Reception
Signature Suite, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, individually decorated
Exterior
Interior

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
4940 Mustang Road, Butler Blvd./Southpoint, Jacksonville, FL, 32216
  • Saint Vincent's Medical Center Southside
    ‪3 min drive‬
  • Dog Wood Park of Jacksonville
    ‪4 min drive‬
  • HCA Florida Memorial Hospital
    ‪7 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪27 min drive‬

Room options

View all photos for Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, individually decorated

Signature Suite, 1 Queen Bed with Sofa bed

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, pillowtop beds, individually decorated

Standard Room, 1 Queen Bed

  • 225 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, pillowtop beds, individually decorated

Deluxe Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
2.7 out of 5, (1274)
The price is $93
per night
$106 total
includes taxes & fees
Mar 8 - Mar 9
La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

About this property

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Hotel in Southside
A 24-hour business center, coffee/tea in a common area, and a microwave in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint offers 75 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Jacksonville hotel also offers a vending machine, multilingual staff, and a garden. Onsite self parking is complimentary.

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 9 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, MobilePay, and Cash App
Cashless transactions are available
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to local guests.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hometown Inn Jacksonville
Hometown Jacksonville
Hometown Inn Jacksonville Butler Blvd./Southpoint
Hometown Inn Butler Blvd./Southpoint
Hometown Jacksonville Butler Blvd./Southpoint
Hometown Butler Blvd./Southpoint

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint Reviews

Reviews

4.8
Rating 10 - Excellent. 124 out of 1003 reviews
Rating 8 - Good. 133 out of 1003 reviews
Rating 6 - Okay. 126 out of 1003 reviews
Rating 4 - Poor. 164 out of 1003 reviews
Rating 2 - Terrible. 456 out of 1003 reviews

4.6/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roy

Stayed 1 night in Nov 2024

10/10 Excellent

Neslie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Anna

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Stayed 1 night in Oct 2024

4/10 Poor

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
No hot water!!!! Got a room with 2 beds so I could read while my husband sleeps. Unfortunately there is no way to turn off the light over one bed while leaving the other on! Also they charged a $50 deposit on my debit card that I won’t get back for 3 to 5 days leaving me short of money the rest of my trip.
Stayed 1 night in Nov 2024

2/10 Terrible

Luis

Business traveler, Traveled with family
Disliked: Property conditions & facilities
We had to leave the room due to the terrible conditions and look for a new hotel.
Stayed 1 night in Nov 2024

4/10 Poor

clarence

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Nov 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee's are alwsome,the room's was clean for the price we paid i want complain
Stayed 2 nights in Nov 2024

8/10 Good

Shannon

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was clean and the staff was nice. But the meth monsters in the parking lot was something to behold. So if you're looking for meth monster sightings this is the place. But besides that, this was a great hotel I would stay there again.
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
We asked to be shown the room before checking in. Their "show room" was not even close to the website, it was very dirty and you get bowled over by the moldy smell. We left and will be filing a claim, Thank goodness we bought insurance.
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The room smelled of mildew. The bathroom was dingy and had stained counters. The curtains were so worn that they had holes in them. The shower trickled out water. This was one of the worse stays I have ever experienced.
Stayed 1 night in Nov 2024

6/10 Okay

Christin

Traveled with family
Disliked: Amenities, property conditions & facilities
Convenient to reasturant. Easy check in. But the room smelled musty and music was noisy through the walls. Light in restroom worked only when all other lughts were on. So you had to turn all lights on to go to restroom
Stayed 3 nights in Oct 2024

2/10 Terrible

Dinasty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hot mess!!
I checked out as soon as I checked in as soon as I entered the room my allergies flared up the room smelled horrible
Stayed 2 nights in Nov 2024

2/10 Terrible

sean

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not to clean and smelled
Stayed 1 night in Nov 2024

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
I felt like I stepped into the 70s. The moment I entered the room I felt itchy, I stayed all of 5 mins and left. Worst experience ever! Dirty, smelly, and disgusting!!
Stayed 1 night in Oct 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, helpful and friendly. The facility was but the room condition was, ok. The bad part is the mold. My bathroom ceiling was covered in mold and the AC has a mold issue as well. I woke up in the morning and was congested and felt terrible. Luckily it all cleared up over the next day. More attention needs to be made to mold issues.
Stayed 1 night in Oct 2024

2/10 Terrible

Crystal

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was nothing spectacular but was very clean. Upon arrival, the front desk was very pleasant. There were multiple individuals hanging around the door, but that was the smoking area. We booked a non smoking room so my husband went out and smoke at the designated spot and was drawing artwork for a concert when he was rudely pointed out and questioned about who/what he was doing there. Mind you at this point we have been in and out multiple times. The manager was very disrespectful and rude when he came to get his wallet and since I had the room under my name, I went up there with him. Why have a smoking area when you can't smoke at it? The manager could have approached this in a different manner. There were all kinds of people hanging around out that door where smoking was designated. He was the only one treated in this manner and I watched the manager belittle the employee who was coming on shift during this time frame. Just avoid this hotel if possible. There are cheaper hotels that are more pleasant.
Stayed 2 nights in Oct 2024

8/10 Good

Kayla

Disliked: Cleanliness, property conditions & facilities, room comfort
The bedding had stains on it and it was clear that the bedding was made from the prior guest. There was hair and dirt in between the sheet and blanket.
Stayed 1 night in Oct 2024

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady when i checked in for my family, knowing she coukd had not capred and sold the room to someone else. We do appreciate how quiet the hallways was too. We do like the room alot and especially the bathroom bc it had a tub option, instead of tapking a shower.
Stayed 1 night in Oct 2024

8/10 Good

James

Business traveler
Liked: Staff & service, property conditions & facilities
Raul was exceptional in taking care of us.
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Bates rat hotel on steroids
The place is not habitable for humans. Rat feaces and cockroachs all over. White powder on the floor. This is not even mentioning the prostitutes and pimps as well as the drug dealers in the building and doing drug deals outside. The big mirror on the rooms are also sceptical and have a feeling they are watching the rooms as there are cameras everywhere. How this place is allowed to use you services let alone have people actually booking there with families is beyond anything I could imagine. On top of that I took out the extra for cancellation etc and was told the hotel refuses to refund me the nights not used. I'm taking it as a learning lesson and hope anyone who sees this makes a better choice than we did.
Stayed 3 nights in Oct 2024

6/10 Okay

tara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hurricane evacuation stay
We were here because we were displaced for the hurricane. The room was teeny and didn’t seem very clean. The overall condition of the building wasn’t great. However, the people who work there were very nice. All in all it served its purpose for what we paid
Stayed 2 nights in Oct 2024