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The Capital 20 West

5.0 star property

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Photo gallery for The Capital 20 West

Exterior
Suite, 1 Bedroom | Bar (on property)
Reception
Interior
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Parking included

Explore the area

Map
20 West Road South, Morningside, Sandton, Gauteng, 2146
  • Morningside Mediclinic
    ‪2 min walk‬
  • The MARC
    ‪17 min walk‬
  • Johannesburg Stock Exchange
    ‪17 min walk‬
  • Johannesburg (JNB-O.R. Tambo Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | TV

Suite, 1 Bedroom

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | In-room safe, desk, blackout drapes, soundproofing

Standard Apartment, 2 Bedrooms

  • 1184 sq ft
  • Sleeps 4
  • 2 King Beds OR 1 Queen Bed

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Private kitchen

The Capital Empire

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, (209)
The price is $109
per night
$125 total
includes taxes & fees
Mar 10 - Mar 11
The Capital Empire

About this property

The Capital 20 West

5-star hotel in Sandton
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Other amenities include a bar/lounge, a conference center, and conference space.
The Capital 20 West offers 125 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The Capital 20 West features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 4844 square feet (450 square meters) include a conference center. This luxury hotel also offers a terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

The Capital 20 West has designated areas for smoking.

The Capital 20 West has a restaurant on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms
  • Conference center (4,844 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 560 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

20 West Executive
20 West Executive Apartments & Hotel
20 West Executive Apartments & Hotel Johannesburg
20 West Executive Johannesburg
Capital 20 West Hotel Johannesburg
Capital 20 West Hotel
Capital 20 West Johannesburg
Capital 20 West
Capital 20 West Hotel Sandton
Capital 20 West Sandton
20 West Executive Apartments Hotel Sandton
The Capital 20 West Sandton Greater Johannesburg
20 West Executive Apartments And Hotel
20 West Executive Apartments Hotel
The Capital 20 West Hotel
The Capital 20 West Sandton
The Capital 20 West Hotel Sandton

The Capital 20 West Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 189 reviews
Rating 8 - Good. 63 out of 189 reviews
Rating 6 - Okay. 36 out of 189 reviews
Rating 4 - Poor. 15 out of 189 reviews
Rating 2 - Terrible. 11 out of 189 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Elroi

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent, rooms modern and spacious and shuttle services to the Sandton Mall very convenient.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent value for money. The staff all very pleasant and helpful. The breakfast buffet has a really good tasty selection. The pool area and gym are well kept as is the rest of this hotel. The complimentary shuttle is also very useful.
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Dec 2019

10/10 Excellent

Tumisang, Gaborone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well maintained and the staff know how to serve their clients
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s better than most
Room was said to be smoke free - smelt like a tobacco factory! I’ve been here a few times, I love it however. But this experience this time was poor. I will still come back.
Stayed 3 nights in Dec 2019

8/10 Good

Nerin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Pankaj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
What can i say. Just a stay
Not so good. The staff have attitude problems. They need customer care training
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort
Return My Funds Back To Me
I met with the manager who was super rude because i am black and she is white... I tried asking questions and then she asked that the bouncers/security take me out for no good reason. She is racist and don't need to work or manage sure sector. I never stayed in the room so please do refund my money.. Thanks
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hot water and shower not working properly-:(
The shower was damaged reported to the recetion couple times and was never fixed so was restricted to use the bath hub and the hot water run out as after one of us showered. So this need looking into for future guests.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing, very attentive, polite and friendly. Unfortunately housekeeping was always very late. Sometimes as late as 3pm which is not great at all. The windows are open to the corridor so you can’t open the blinds to the sun as people can see through your room when walking past.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Apr 2019

10/10 Excellent

T S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
Amazing stay, lovely rooms. Very friendly and accommodating staff.
Stayed 2 nights in Apr 2019

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel Walls too thin
Stayed 2 nights in Mar 2019

10/10 Excellent

Helder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pearl
Was very fine and calming
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Poor cellphone network in room
Aircon vent just came loose. Very poor cellphone network in room.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded very nice place to stay ..the veranda restaurant was very nice
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments are great, rooms are cramped and claust
Our first room allocated was tiny, dark and awful but when we approached the staff at the front desk stating the room was claustrophobic and boiling hot, they reallocated is a one bedroom apartment which was fantastic, spacious, well equipped and with a balcony. Pool was lovely and staff service really made all the difference. Turned out to be a great stay
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked in the staff failed inform me that the room air con was not worked . Room lacked privacy windows in corridor in frequent use by other residents. Very highly noise level which forced me to move hotels
Stayed 6 nights in Dec 2018