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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Front of property
Property grounds
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Private kitchen | Mini-fridge, microwave
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
820 White St, Key West, FL, 33040
  • Key West Cemetery
    ‪8 min walk‬
  • Duval Street
    ‪12 min walk‬
  • Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Ash Cottage Suite

Ash Cottage Suite | Bed sheets, alarm clocks

Ash Cottage Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

  • Sleeps 2
  • 1 Double Bed

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About this property

The Palms Hotel

3-star guest house in Old Town Key West
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Continental breakfast is free. Additionally, coffee/tea in a common area, a microwave in a common area, and concierge services are onsite.
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can unwind with a drink at one of the guesthouse's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. This Victorian guesthouse also offers an outdoor pool, barbecue grills, and multilingual staff.
A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews
Rating 8 - Good. 257 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robert, Adnet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can recommend the Palms
Stayed 1 night in Nov 2024

10/10 Excellent

jennifer

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean. They staff was so nice! Even had a complementary bottle of wine in our room. ( celebrated our honeymoon). I would definitely come back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Very quaint and unique property. Originally two separate Victorian homes (1880) that have been blended into a seemles charming hotel. Complimentary breakfast had a nice assortment, rooms are very clean and well apointed. It's location is in the "quiet" part of Old Town so it is a bit of a walk to any action. We rented an eCart from A&M. The pool is salt water. Happy hour is from 3-5 at the cabana bar pool side.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness, staff & service
Photos of hotel on website are very misleading. Cannot see ocean from hotel - which is more like a motel. Bathrooms tiny. Shower water piddles out and cannot adjust temp of water (it's very hot). Air conditioner noisy. Bathroom sink just inside entry door is not appealing. Roosters on property crow at all hours; woken up at 1:15 am by crowing. Wouldn't stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and staff very pleasant and helpful. Really enjoyed the free breakfast by the pool.
Stayed 3 nights in Nov 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place.
Stayed 5 nights in Oct 2024

8/10 Good

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Property is very Florida. Pool was great. Nice little happy hour by the pool. Pitfall is not enough parking right by the hotel. Had to park 2 streets over.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Love The Palms, quaint, quiet and good location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the plac ewas beautiful and quite! I would stay again and again!
Stayed 2 nights in Oct 2024

10/10 Excellent

harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how this hotel is tucked away in the middle of a residential area in old town.
Stayed 3 nights in Oct 2024

10/10 Excellent

TRACEY, mohnton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here, nice and clean rooms, the pool and bar were great and the free breakfast was really good, the 2 guys at the front desk were really nice and helpful, you can walk to Duval street, will definitely stay here again.
Stayed 1 night in Oct 2024

8/10 Good

Sharon

Liked: Cleanliness
Stayed 7 nights in Oct 2024

8/10 Good

Paige

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! We would definitely go back and recommend to family/friends on a budget.
Stayed 4 nights in Sep 2024

10/10 Excellent

KAREN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and convenient to walk to different places to eat and entertainment
Stayed 6 nights in Sep 2024

10/10 Excellent

Simon, Montréal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable little hotel typical of Key West Very friendly and helpful staff Clean rooms and common areas and comfortable bedding Sufficient breakfast The pool is a real asset for cooling off after exploring the island.
Stayed 1 night in Oct 2024

8/10 Good

Rawle

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay. Folks were nice and accommodating. The only issue was the resort fee charge. First - I knew about the fee so no gotcha at all. But I was expecting something for the daily fee, Nope.- no restaurant or voucher to neighboring place, the pool bar was closed open, no hotel lobby, no offer of bikes for transportation. I get you can charge it because everyone does but still .....
Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel with a historic feeling and very friendly staff.
Stayed 2 nights in Sep 2024

6/10 Okay

Ross

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paper thin walls, look elsewhere
Stayed 2 nights in Sep 2024

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, hotel and surroundings! Huge pool, pool bar, breakfast provided and bikes provided. Thoroughly enjoyed our stay!
Stayed 2 nights in Sep 2024