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Lake Saroma Tsuruga Resort

4.0 star property

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Resort twin room,Only Shower,Non Smoking (Lake View) | Premium bedding, in-room safe, free WiFi, bed sheets
Resort twin room,Only Shower,Non Smoking (Lake View) | Lake view
Lake
Public bath
Japanese Style Room,Non Smoking (Lake View) | Lake view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
306-1 Sakaeura, Tokoro cho, Kitami, Hokkaido, 093-0216
  • Lake Saroma Wakka Nature Centre
    ‪3 min drive‬
  • Lake Notoro
    ‪32 min drive‬
  • Abashiri Port
    ‪38 min drive‬
  • Memanbetsu (MMB)
    ‪62 min drive‬

Room options

Twin Room,Non Smoking (Forest View)

  • 248 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room,Non Smoking (Lake View)

Premium bedding, in-room safe, free WiFi, bed sheets

Twin Room,Non Smoking (Lake View)

  • 248 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room,Non Smoking (Lake View)

Premium bedding, in-room safe, free WiFi, bed sheets

Japanese Style Room,Non Smoking (Lake View)

  • 484 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese & Western Style Room,Non Smoking (Lake View)

Premium bedding, in-room safe, free WiFi, bed sheets

Japanese & Western Style Room,Non Smoking (Lake View)

  • 484 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Resort twin room,Only Shower,Non Smoking (Lake View)

Resort twin room,Only Shower,Non Smoking (Lake View) | Premium bedding, in-room safe, free WiFi, bed sheets

Resort twin room,Only Shower,Non Smoking (Lake View)

  • 248 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

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4.2 out of 5, Very Good, (67)
The price is $415
per night
$502 total
includes taxes & fees
Feb 21 - Feb 22
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About this property

Lake Saroma Tsuruga Resort

4-star Kitami resort with 2 restaurants
Along with 2 restaurants, this smoke-free resort has a bar/lounge and a steam room. Free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and laundry facilities.
Lake Saroma Tsuruga Resort offers 68 air-conditioned accommodations with safes and slippers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include bidets, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Kitami resort provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the resort include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.
Lake Saroma Tsuruga Resort features hot springs and a steam room. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hot springs resort also offers a library, a vending machine, and gift shops/newsstands. Complimentary self parking and valet parking are available on site, along with a car charging station.

Lake Saroma Tsuruga Resort is a smoke-free property.

La mer - This buffet restaurant specializes in Fusion cuisine.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • La mer

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Hot springs
  • Library
  • Steam room
  • Table tennis

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • In a regional park
  • On a lake

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 3300 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: JPY 3300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Lake Saroma
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga
Resort Lake Saroma Tsuruga Resort Kitami
Kitami Lake Saroma Tsuruga Resort Resort
Resort Lake Saroma Tsuruga Resort
Lake Saroma Tsuruga Kitami
Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort Kitami

Lake Saroma Tsuruga Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 101 reviews
Rating 8 - Good. 40 out of 101 reviews
Rating 6 - Okay. 6 out of 101 reviews
Rating 4 - Poor. 5 out of 101 reviews
Rating 2 - Terrible. 0 out of 101 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was extremely good and overall the service was good, except the last day at breakfast the staff were not as helpful. Our room was spacious with great views and it was a good hotel as a base for touring, my only issue was the breakfast finished at 8:30 - that is too early when on holiday!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Tow Choon

Stayed 1 night in Jun 2024

10/10 Excellent

THOMAS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

THOMAS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Onsen and great food selection.
Onsen and great food selection for breakfast. We missed dinner by 15mins due to the long drive.
Stayed 1 night in Jul 2019

6/10 Okay

En Na

Liked: Cleanliness, staff & service
Not valueable for money
My stay with 2 meals but quite disappointed with the food they provided. In this price we paid for should be able to get better food and service.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love dinner and the onsen. The staffs are polite and very kind : ) If I come back again I hope to see the red carpet, It ‘s good view.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, with very kind and helpful staff. Facilities are slightly dated but clean and well maintained. Breathtaking view of the lake from the room, wonderful hot springs. Location is quite remote, but everything is available on-site. Highly recommended.
Stayed 2 nights in Feb 2018

10/10 Excellent

Niruslan, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Nice staff, Delicious dinner & breakfast, Good Onsen.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The location a bit far. The hotel staff are polite and provide good service. The tatami room very nice for 4 of us to stay. Nice lake view . Breakfast and dinner provided nice but choose limited.
Stayed 1 night in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent homely service
Excellent personalized check in service, with great food for the half board, especially the huge and fresh sashimi platter that came with the dinner, was a great surprise. The room we had has an awesome view and the concierge staff was very helpful with luggages and all. Awesome service!
Stayed 1 night in May 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We opted for a tatami room for two nights and were given a lake view room which had 2 big glass windows offer nice scenery. The room was spacious for 4 adults and one baby. They serve nice dinner and breakfast. Onsen is well maintained and clean, especially the outdoor one. There's no shopping or amenities at its surrounding area. If you purely look for a relaxing stay, hotel Saroma is one of the options.

10/10 Excellent

Roderick, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, excellent service, delicious food buffet style, efficient and friendly staff. Nice onsen in and outside. A very pleasant treat in northern Hokkaido, a place to coke back to!

8/10 Good

Gershon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
The view with the lake was fantastic. Came with a telescope for bird-watching. 1st floor onsen was great and the resort is equipped with ping pong tables, pool table and other games in the games room which was fun. Food was extensive but average, though the soft serve ice cream was the best I have ever eaten. Very relaxing stay though there is not much to do in the area. The view made the drive worth it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Remote hotel
Nice hotel to relax in with great views, by the lake. Room is clean and spacious..hotel is bit dated including the onsens. Not much to do around the area and no shops or restaurants nearby within walking distance

10/10 Excellent

Dora, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxation
very good resort and good service

10/10 Excellent

kei

Stayed 1 night in Oct 2024

8/10 Good

Koichi

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

???

Traveled with partner
Liked: Amenities
とてもゆっくり過ごせました。
Stayed 1 night in Sep 2024

4/10 Poor

YOSHIKO

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

MASAMI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

hiroaki

Stayed 1 night in Mar 2024

10/10 Excellent

Tatsuki, Chitose city

Stayed 1 night in Feb 2024

8/10 Good

Mei kuen vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024