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Quality Inn

2.5 star property

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Photo gallery for Quality Inn

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk
Free daily continental breakfast
Exterior
Lobby
Fitness facility

Reviews

4.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Gym
  • Air conditioning

Explore the area

Map
11717 Campbell Lakes Drive, Farragut, TN, 37934
  • Turkey Creek Shopping Center
    ‪4 min drive‬
  • Pellissippi State Community College
    ‪9 min drive‬
  • West Town Mall
    ‪9 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Super 8 by Wyndham Knoxville West/Farragut

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.7 out of 5, Good, (1002)
The price is $72
per night
$85 total
includes taxes & fees
Apr 2 - Apr 3
Super 8 by Wyndham Knoxville West/Farragut

About this property

Quality Inn

Hotel in Knoxville West
A fitness center, coffee/tea in a common area, and a business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Quality Inn offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Select Comfort beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Premium cable television is provided. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, a library, and multilingual staff. Onsite self parking is complimentary.

Quality Inn has designated areas for smoking.

Guests are offered a complimentary continental breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free dial-up internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Library
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1995
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 27-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 10 PM

Property is also known as

Americas Best Value Inn Turkey Creek
Americas Best Value Inn Turkey Creek Hotel
Americas Best Value Inn Turkey Creek Hotel Knoxville West
Americas Best Value Inn West Knoxville Turkey Creek
Rodeway Inn Motel Knoxville
Rodeway Inn Knoxville
Quality Inn Hotel
Quality Inn Farragut
Quality Inn Hotel Farragut

Quality Inn Reviews

Reviews

4.8
Rating 10 - Excellent. 5 out of 78 reviews
Rating 8 - Good. 11 out of 78 reviews
Rating 6 - Okay. 16 out of 78 reviews
Rating 4 - Poor. 18 out of 78 reviews
Rating 2 - Terrible. 28 out of 78 reviews

4.2/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dajo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poultry
The standard has dropped not good for habitation. Came late so managed to spend the night
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Health Department should shut down this bio hazard
Disgusting! Blood on curtains, cigarette ashes on the floor, stained comforter, wall peeling from water damage, leaky faucet, smelled musty and smoky.
Stayed 1 night in Oct 2021

2/10 Terrible

Danielle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so disgusting that we left 2 days into our week stay and paid for another place to stay. We saw 3 different rooms at this motel and they just kept getting worse. If you like mold, bugs, and a dirty room then this is the place for you. PSA they have ONE MAN to clean this entire motel, just one.
Stayed 4 nights in Oct 2021

6/10 Okay

Darlene A.

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This place hasa lot of work that need to be done. When I walked in the room assigned to me, I smelled mold. Look in the bathroom right away, and there it was all around the bath tub. I asked to be moved right away.
Stayed 2 nights in Oct 2021

6/10 Okay

Barbara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

patricia

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than basic
Based on the price and location, I didn't expect much. But I was surprised at how accommodating the staff was with my questions and the assistance they provided while helping me park my moving truck and the car-carrier attached. Also, the a/c worked very well, so I couldn't have asked for much more.
Stayed 1 night in Jul 2021

8/10 Good

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Lizette

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is a dump! Trash and cigarette butts all over,couldn't take a shower ,unable to regulate hot and cold.People hanging outside 4am.
Stayed 1 night in Jun 2021

2/10 Terrible

Pamala A

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Jesse

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not book this hotel
We booked the non smoking room,we got in so tired from a very long ride and decided to bare with the smell, took 2 hrs rest then took shower then we found out towels are all stained looks like unwashed terrible terrible dried ourselves with hair dryer.and that gave us the reason to double check our bedsheets pillows and found out stained yellowish and nasty nasty colors with cigarette holes all over, dust in every corner of the room handle-cap handle at the shower is broken.We asked for a replacement of our sheets towels and Lysol, too tired to move to different hotel since it was too late…my wife replaced the sheets and sprayed Lysol all over the bed and the entire room.In this pandemic time all the guests wanted is a clean and comfortable room to stay, in between our tiring travels,but this hotel is not after their guests health and comfort they don’t care if they’re the carrier of the virus because of what they give their guests…unbelievable
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor
No hot water. Shower heads not completely functional. Hair dryer did not operate. Tv remote not operational. No USB port to charge a cell phone. When i told the front desk at check out, she did not want to write down the issues i pointed out. Also door to the room not very safe with the type of locks on it.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up changing rooms the first Room was so terrible, stained sheets. Turned on the shower in the morning and it reaked of BM water wouldn't drain. No wash cloths in second room, one in first room, beds made TERRIBLY! Sheets in second room "Staind" (probay dirty like the first room) NEVER AGAIN
Stayed 1 night in May 2021

4/10 Poor

Teressa

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here!
We made a reservation for one king bed, non smoking. We get there, the room they have is two double beds. Walk in the room, previous smoker! Towards evening, the toilet quits flushing..in the morning the bathroom sink wouldn’t drain nor would the bathtub. Spiderwebs hanging down, didn’t see them until the morning. Upon checking in I noticed a sign “certified bed bug free”. That made me feel good. Now I know why they needed to hang the certificate to begin with. Hotels.com needs to remove them from the list until they make some necessary changes. Yes, we could have left. The remaining hotels were twice the price, if not more. When we checked out, they didn’t even care we had problems.
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outside looked old. Inside had been remodeled but not well.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
leaky tub (changed to a different room), leaky toilet (fixed), internet not working (fixed), TV not switching on (fixed), strong cigarette smell (not fixed), no sugar for coffee (not fixed), bed sheets with cigar burns (not fixed), missing smoke detector (fixed). They charged $117 for this pitiable room which is adding insult to the injury.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to our room the ceiling was leaking in 3 different places, one of which was on the bed, so the whole bed was soaking wet. I had my 2 14 year old girls with me and I was very disgusted by how the room looked & smelled. The fire alarm had been ripped off the wall and it was filthy. The pillows were stained yellow along with the towels and bedding. We probably could have gotten by with the room for the few hours we needed it, but one of the beds was soaked. That is not acceptable and we went to the front desk. We told them about the issue and of course they had no other rooms left, so we left with the reassurance that the manager would call us later that morning, which never happened. In total I was at this hotel for an hour. I want my money back and I can not get any help from anyone. DO NOT STAY HERE!
Stayed 1 night in Mar 2021

8/10 Good

Tabatha

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The worker was very nice ,but seems like its in a bad neighborhood, we had 20 coos at the hotel .for someone.
Stayed 3 nights in Mar 2021

4/10 Poor

Ronald

Disliked: Cleanliness, property conditions & facilities
Bad Room
This by far was the dirtiest hotel we stayed in during our trip. 1) Pillow case was dirty - recent stains not old aged marks. 2) No towels in the room. 3) No hot water for the in room hot tub - apparently Hot Water Heater is on a timer and doesn't work after 6:00 pm. 4) Toilet paper - roll had less that 15% left and no fresh roll in the room. 5) No coffee for the in room coffee maker. 6) TV Remote didn't operate the TV. 7) Black mold (appearing) stain on bathroom ceiling. 8) Broken mirrors. The only bright spot was Pam the Delk Clerk who was doing laundry at 8:00pm because the Housekeeping staff didn't do it. To bad she's leaving.
Stayed 1 night in Mar 2021

4/10 Poor

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
It looked unclean. The tub faucet had a stream flowing when off. No ice machine. Room was in very bad repair. Trim missing, no extra lock on door and privacy curtain half off rod. I felt very uncomfortable there and tried not to touch anything. At the price I excepted much much better.
Stayed 1 night in Mar 2021

10/10 Excellent

Johnny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and Clean
Nice clean place
Stayed 1 night in Feb 2021

4/10 Poor

Cindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Getting high from second hand smoke. :(
The app said it was non-smoking. The first room smelled so bad I could not enter. The staff was polite when I asked to be relocated. The second room smelled of slight old smoke but it was bearable. At midnight we got guests in the connected room that smoke pot all night and played loud music. It was disgusting.
Stayed 1 night in Jan 2021