6/10 Okay
Mick
Traveled with partner
Oct 21, 2024
We stayed for a week expecting a 4 star experience. This hotel did not deliver. The advertised spacious executive suite was not spacious. It was small and tight. The bathtub was narrow, the shower felt claustrophobic. The housekeeping was subpar - shower gel was not checked for fullness requiring me to call front desk in the evening upon return to room for service. Used espresso cups not replaced with clean ones. All they did was replace towels and tuck in duvet. Breakfast buffet was a good selection but not worth 40GBP (essentially $80 Canadian per person) - there’s only so much a person can eat. Met locals from the neighborhood who come to sit in the lobby, drink beer, and use the water/thermal facilities in the building - it felt like they used the hotel to pickup, which was off putting. Room key stopped working on 4 separate days requiring us to go the front desk for reboot. I’ll be staying elsewhere on the next visit.
Mick
Stayed 6 nights in Oct 2024