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Novotel London Canary Wharf Hotel

4.0 star property

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Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Exterior
Exterior
Cocktail bar
Sports facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • One Canada Square
    ‪8 min walk‬
  • Museum of London Docklands
    ‪10 min walk‬
  • Cutty Sark
    ‪12 min drive‬
  • London (LCY-London City)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds, Accessible

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, Accessible

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed (Premium)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Room, 1 Double Bed (Premium)

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Suite, 1 King Bed

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed, City View

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Twin Beds, City View

  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Radisson Blu Hotel, London Canary Wharf East

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1005)
The price is $199
per night
$239 total
includes taxes & fees
Mar 4 - Mar 5
Radisson Blu Hotel, London Canary Wharf East

About this property

Novotel London Canary Wharf Hotel

4-star hotel in Canary Wharf
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Novotel London Canary Wharf Hotel provides a sauna and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This eco-certified hotel also offers a rooftop terrace, multilingual staff, and a garden.

Novotel London Canary Wharf Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekends.
Canary Coffee - Onsite coffee shop.
BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
BOKAN 38 - This cocktail bar serves light fare only. Open daily.
BOKAN 39 - Onsite rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Elevator
  • Hardwood flooring in room
  • High-pile carpet in room

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1002 reviews
Rating 8 - Good. 247 out of 1002 reviews
Rating 6 - Okay. 67 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in Nov 2024

8/10 Good

Max

Stayed 1 night in Oct 2024

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionest was extremly kind it was a lovely stay the brekfast is very good but really packed and understaffed
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location, few missing features
Overall great, spacious, comfortable! Only downsides no Smart TV, and our room did not have a coffee machine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Leigh

Stayed 1 night in Oct 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this was our second tie past two years.me staying here in the past two years. the staff are exceptional. One stand out was Antonella, one of the breakfast hostess/supervisor. She was observant, efficient and most of all very friendly and welcoming. The front desk staff are terrific. The all you can eat full English breakfast is enough to make you want to stay here. the views are amazing from the top floor bar and restaurant. We had a couple of minor glitches which were taken care of with a phone call to the front desk Our only real complaint was, it seemed almost every day the housekeeping staff missed something, no towels one day no milk and coffee the next, etc. rather than complaining it was simpler to just make a phone call to the front desk, we would have whatever we needed within minutes We stayed in one of the Executive suites which was nicely furnished and comfortable. Room service was prompt Overall the terrific staff made up for the occasional shortcoming.
Stayed 12 nights in Oct 2024

8/10 Good

Sharlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok, expected it to be a bit larger considering I upgraded, but for me personally what the biggest let down was the TV did not have any streaming apps not even Netflix which was very disappointing as the TV itself was large and a good brand but wasted as I had to watch standard channels. Staff were exceptional very friendly and approachable.
Stayed 1 night in Oct 2024

10/10 Excellent

Adama

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice room service was great defl recommended
Stayed 3 nights in Oct 2024

8/10 Good

Andrada

Traveled with group
Stayed 2 nights in Oct 2024

10/10 Excellent

Rachel, London

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Oct 2024

6/10 Okay

Shamas

Stayed 7 nights in Jun 2024

10/10 Excellent

Amina

Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Traveled with partner
Liked: Amenities, property conditions & facilities
The lady on reception was especially friendly and helpful (I think she was from Italy) she was a credit to the hotel! The room was clean and spacious. The only negative was that the pool water was dirty as there was lots of tissue/paper in the pool. I was unsure if the filter was not working properly? Other than that minor issue, I would highly recommend the hotel and surrounding area 🙂
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September stay
We booked a room with a city view, and the view was amazing! Could not fault the room, comfy bed and good bathroom. However, the bathroom screen did not have a rubber seal on meaning the floor did get soaked every time we had a shower. Will definitely stay again!
Stayed 2 nights in Sep 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Othello

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was easy; the staff was outstanding. The breakfast was one of the highlights of our stay and the dining staff went above and beyond to accommodate us including daily reserving a table for six and making jokes that made our party feel comfortable and welcome. When we return to London (from the U.S.) we will look no farther for our hotel stay than Novotel, Canary Wharf.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable and clean stay for my mums birthday , special thanks to the hotel for making it nice for her. Only bit of feedback (not complaint) would be the carpets look like they need a bit of attention in our room.
Stayed 1 night in Sep 2024

10/10 Excellent

Mali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Rado was great!
Stayed 1 night in Sep 2024

10/10 Excellent

Safeena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning, nice and clean. You can go for a nice stroll as have plenty of amenities near by. However, the hotel has no parking facilities which is a must. Its was very hard to find a parking space in the parking lot. We had to pay £26 for 24 hours. Its was 15 minutes walk back to the hotel.
Stayed 1 night in Sep 2024

6/10 Okay

Kane

Liked: Cleanliness, room comfort
Disliked: Staff & service
Novotel
Considering the prices this hotel charge, I would expect the condition of the rooms to be better than they are. I would also expect a warmer and friendlier greeting from front of house staff both on arrival and departure I found these interactions quite rude and almost as though we were interrupting them! The television didnt work either. Beds were comfortable
Stayed 2 nights in Sep 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute or so walk from Canary Wharf underground/overground stations, and the DLR, so a very accessible place to stay when in the area. We attended a concert at the O2 and were back at the hotel just after 10.30, so also a great place to stay if you are doing the same. We paid for a City View room and my daughter chose to sleep with her head at the wrong end of her bed so that whenever she opened her eyes she saw the City - she loved it! The shower arrangement with the on/off opaque window was not our preference - in our view these are great for double rooms but not ideal in a twin. Yes, if you were there alone or as a couple, then it would be great to shower whilst taking in the view, but not ideal for friend groups etc. Also, the doors to the bathroom were quite difficult to operate. Breakfast was ok - have had worse in a hotel - but have had better too. Would have liked fresh coffee and tea rather than using machines. One other thing - we got back to the hotel at 10.40pm - we wanted to go to the bar and have a drink before it closed at 11pm. However they refused to serve us, telling us that they close the till at 10, but allow guests to remain until 11. What a stupid arrangement! And finally, if you like your hotel room cool I have a top tip. The aircon is set to not go lower than 19, but if you ring reception they can override it and set it lower.
Stayed 1 night in Sep 2024