Pro: excellent staff; held bags free after checkout; very good breakfast selection, if purchased; easy check in/out. great location near underground and very walkable to restaurants, Trafalgar Square, etc. Cons: very small room for 2people; small shower; toilet didn't flush with 4 or 5 tries, long elevator waits. Should b noted this place is under renovation, so some of these things may change. Overall, I would return here if a single traveler.