2/10 Terrible
Kayla
Traveled with group
Aug 27, 2024
Disliked: Staff & service
When going to check into my room that I had booked online and called the night before to confirm I was not informed until check-in that I would have to pay $200 deposit separate from my room fee. I paid in cash and they told me they would check my room before I left in order to get my deposit back, which is understandable considering how people can leave the rooms however I was aware it was a non-smoking room so I Went downstairs to smoke outside on the street every single time I wanted to smoke, when it came to check out , the man checked my room and told me that I was smoking in there and was not getting my deposit back , He was watching me walk from the street to my room the whole time as I made eye contact with him every time I went out to smoke outside on the street. He ended up giving us our deposit back and told us that we can never come there again, which is fine. I would never want to, but what a terrible experience.
Kayla
Stayed 2 nights in Aug 2024