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Best Western Plus Grand Hotel Victor Hugo

4.0 star property

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Photo gallery for Best Western Plus Grand Hotel Victor Hugo

Exterior
Lobby
Room amenity
Superior Room, 1 Twin Bed | Minibar, in-room safe, individually decorated, individually furnished
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
3, Avenue Victor Hugo, Luxembourg City, 1750
  • Luxembourg City Hall
    ‪14 min walk‬
  • Grand Ducal Palace
    ‪14 min walk‬
  • Notre-Dame Cathedral
    ‪16 min walk‬
  • Luxembourg (LUX-Findel)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Room amenity

Suite, 1 Double Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed (Converts to 2 Twin Beds)

Classic Room, 1 Double Bed (Converts to 2 Twin Beds) | Minibar, in-room safe, individually decorated, individually furnished

Classic Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Twin Bed

Superior Room, 1 Twin Bed | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 1 Twin Bed

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 Twin Bed

Classic Room, 1 Twin Bed | Minibar, in-room safe, individually decorated, individually furnished

Classic Room, 1 Twin Bed

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Best Western Plus Grand Hotel Victor Hugo

4-star hotel in Limpertsberg
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and concierge services.
Best Western Plus Grand Hotel Victor Hugo offers 65 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with premium cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 4-star property.

Wireless Internet access is complimentary. This Mediterranean hotel also offers a fitness center, concierge services, and complimentary newspapers in the lobby.

Best Western Plus Grand Hotel Victor Hugo is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Best Western Plus Grand Hotel Victor Hugo has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Russian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • Built in 2006
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between January 8 and March 13.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Nearby parking fee: EUR 15 per day (820 ft away)
  • Rollaway bed fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Grand Hotel Victor Hugo
Best Western Plus Grand Hotel Victor Hugo
Best Western Plus Grand Hotel Victor Hugo Luxembourg
Best Western Plus Grand Victor Hugo
Best Western Plus Grand Victor Hugo Luxembourg
Best Western Plus Grand Hotel Victor Hugo Luxembourg City
Hotel Best Western Plus Grand Hotel Victor Hugo Luxembourg City
Luxembourg City Best Western Plus Grand Hotel Victor Hugo Hotel
Best Western Plus Grand Hotel Victor Hugo Luxembourg City
Best Western Plus Grand Victor Hugo Luxembourg City
Hotel Best Western Plus Grand Hotel Victor Hugo
Best Western Plus Grand Victor Hugo
Best Plus Grand Victor Hugo
Best Plus Grand Victor Hugo
Best Western Plus Grand Hotel Victor Hugo Hotel
Best Western Plus Grand Hotel Victor Hugo Luxembourg City
Best Western Plus Grand Hotel Victor Hugo Hotel Luxembourg City

Best Western Plus Grand Hotel Victor Hugo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 336 out of 820 reviews
Rating 8 - Good. 362 out of 820 reviews
Rating 6 - Okay. 83 out of 820 reviews
Rating 4 - Poor. 28 out of 820 reviews
Rating 2 - Terrible. 11 out of 820 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Declan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very spacious and clean. The bathroom was large with a great shower. Room was quiet and the temperature was perfect.
Stayed 2 nights in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Small but nice in Luxembourg City
It’s a small hotel nestled in the city. It was an European thing, but you have to put your room key in the slot to get electricity to your room. Enjoying the multiple opening windows. The continental breakfast was nice.
Stayed 2 nights in Sep 2024

8/10 Good

Gianni, Panama City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable and well located
Stayed 2 nights in Oct 2024

10/10 Excellent

Donna

Stayed 2 nights in Aug 2024

8/10 Good

ANDREW

Liked: Room comfort
Good stay
Check in was excellent, very friendly and professional, other reception staff were so good, didnt appear interested in their work or their guest's. TV nor the room safe worked but both were remedied .Good and comfortable stay in a pleasant hotel with good transport links to the city centre.
Stayed 2 nights in Sep 2024

10/10 Excellent

Oksana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Room is clean. Bed is good. Good access to the free tram at Theater station. Public parking a 5 minute walk away. Make sure you keep your parking stub or you cannot get back in. I recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mari

Stayed 2 nights in Sep 2024

10/10 Excellent

Hoi Wah Janice

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff were so friendly and helpful. My daughter is an exchange student and there are so many administration stuff to finish. The staff helped us a lot. I am so grateful to stay here. I will definitely come back if I visit again Luxembourg in the future.
Stayed 13 nights in Sep 2024

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Yee Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
The hotel night receptionist did not recognize my gold level status with Hotel.com. I asked him if there was any upgrade available and he said no without looking in his computer for the inventory of rooms. He simply said you have to biggest room which was a complete lie, We saw other bigger room on our same floor. I also asked him regarding the free drinks offered each day and he said we only get a welcome drink on the first day only. I tried to show him the paperwork from Hotel.com and he refused look at it.
Stayed 3 nights in Aug 2024

2/10 Terrible

argyris

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this hotel
Stayed 1 night in Jul 2024

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay in the annex
We stayed in this hotel last December and had a fantastic experience and wonderful room. This time, for some odd reason, we stayed in the annex. The room was not good, broken furnitures, bouncing chairs, missing curtain, bathroom fixtures broken, lack of shelf space. And to top, the room safety box broke with our passports inside and we had to wait more than 30 minutes to have someone over to open. Ups and the rate a was double from winter time. Go figure!
Stayed 3 nights in Jul 2024

10/10 Excellent

Omawumi

Stayed 6 nights in Jun 2024

8/10 Good

ZHIPING

Stayed 1 night in Jul 2024

6/10 Okay

Alan

Stayed 1 night in May 2024

10/10 Excellent

Alberto, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Luxemboug
Great hotel in perfect location. Staff members were pleasant and helpful. Room was spacious, quiet & functional. Really enjoyed our stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Declan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and friendly
Travelled for business, had an issue with the first room, changed with no problem. Very helpful and friendly staff.
Stayed 3 nights in Apr 2024

6/10 Okay

Sara

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

George, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here
Stayed 1 night in Mar 2024

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024

8/10 Good

Charalambos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good location just a short walk from the city center and a few meters from the tram stop. Clean, rooms on the small side, good breakfast. Only problem, the room was too warm.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and easy
Large room and bathroom, bed and pillows were too hard for me. Room was warm, but no view if you were in the back. Great location and easy parking access.
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great accessibility by public transport and foot. Close to a nice park to get outside for some fresh air. In the annex, hallways can be noisy and echoing and there is no view and limited light from the room I had, but it was functional for what I needed. (And they made an effort to make it more appealing with a mural… fun touch!) Appreciated having a kettle and very small fridge. Gym is small and basic, but again, had what I really needed. Everything was clean and housekeeping was very good. For the price, I was satisfied!
Stayed 5 nights in Nov 2023