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The Marco Polo

4.0 star property

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Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi
Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Caneland Central
    ‪2 min drive‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay Base Hospital
    ‪3 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Standard Room (2 Beds)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room (2 Beds)

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for King Suite (With Jacuzzi)

Desk, laptop workspace, iron/ironing board, free WiFi

King Suite (With Jacuzzi)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Twin Bunk Bed, 1 Twin Bed and 1 King Bed

View all photos for Guestroom - Double Occupancy

Desk, laptop workspace, iron/ironing board, free WiFi

Guestroom - Double Occupancy

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mackay Resort Motel

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (934)
The price is $95
per night
$104 total
includes taxes & fees
Apr 18 - Apr 19
Mackay Resort Motel

About this property

The Marco Polo

Hotel in West Mackay
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
The Marco Polo features an outdoor pool, multilingual staff, and tour/ticket assistance. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. The property has a front desk available during limited hours. Onsite covered self parking is complimentary.

The Marco Polo is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 629 reviews
Rating 8 - Good. 194 out of 629 reviews
Rating 6 - Okay. 77 out of 629 reviews
Rating 4 - Poor. 18 out of 629 reviews
Rating 2 - Terrible. 18 out of 629 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rhonda

Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
1 night only
The room was great. The bathroom is dangerous with a bath/shower that is hard to get in and out of without slipping. The bathroom is also like a sauna due to no coverings on the windows which is a easy fix.
Stayed 1 night in Dec 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Richard Lachlan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie and Michael the staff there were amazing, super friendly and helpful. Highly recommended from our family. Will stay there a gain on our way back from Townsville
Stayed 1 night in Dec 2024

8/10 Good

Mieka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally stay at the Oaks or Mantra but i will be back to the Marco Polo it was very roomy and felt homely. It was queit with easy parking and value for money
Stayed 1 night in Dec 2024

6/10 Okay

Trent

Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room with a great bed and pillows. Very friendly made me feel welcome and safe
Stayed 3 nights in Dec 2024

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Dec 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Not guaranteed a car park in front of your room. The pillow was very flat and the shower floor was slippery. A/C was set on a temp that I’d prefer to be cooler.
Stayed 1 night in Dec 2024

10/10 Excellent

Torrens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable
Comfortable room that has been recently updated. Friendly check in. One night stay as travelling through and would return again
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend. affordable clean spacious
I very much enjoyed my stay at Marco Polo hotel. I will be staying again on my frequent visits to Mackay. Theste checkin was easy, room was clean, spa tub jets only half worked but bathroom was biggest I've ever seen in a hotel. Overall I recommend staying here without question.
Stayed 4 nights in Dec 2024

10/10 Excellent

pavan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
Stayed 3 nights in Dec 2024

8/10 Good

Kellie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for its purpose
Stayed 1 night in Dec 2024

4/10 Poor

Charlene

Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet - comfortable - Clean
Stayed 1 night in Dec 2024

6/10 Okay

Linda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the Italian Restaurant attached with friendly young staff and good food & service. Berny the receptionist was friendly. Unfortunately, the room was not clean, dirty towel on floor behind the front door, used toothpick & sticky residue on bedside table, hair/muck on bathroom floor behind toilet & bathroom sink, floor in room not clean. Air conditioning control knob broken, One mug & one chair in a King room, no hanging space/wardrobe. Sorry, it was disappointing.
Stayed 2 nights in Nov 2024

6/10 Okay

Ryan

Traveled with family and small children
Liked: Cleanliness
No designated Parking that was inconvenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Lang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room. Comfortable bed and cold AC. Quite.
Stayed 1 night in Nov 2024

8/10 Good

Beate

Liked: Cleanliness, property conditions & facilities
Stayed here for 1 night and arrived around 19.30. Check was meant to be open till 20.00 but nobody was present. It waz very tricky to get through on the phone and a pain as we were very tired, all wax paid and we just wanted to get into the room. The room was lovely room, very spacious and clean, slept wonderful. Would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Graham

Stayed 1 night in Nov 2024