4/10 Poor
Anika
Traveled with partner
Oct 9, 2024
Disliked: Property conditions & facilities
I'll start with the positives as only fair. The hotel location was superb - very central, easy to get everywhere. The breakfast was good with a number of choices and table service for hot breakfast.
Unfortunately the bad experience we had started when we walked into the building. The entrance hall and lobby looked severely dated and run down. The lobby area by reception had sticky substance on the floor.
Check in was fine and easy.
When we arrived in the hotel room, we were slighly shocked. The room looked nothing like the pictures we had seen on expedia. It was very old fashioned and bathroom was not great. The carpet was so old. There were stains on the bathroom wall. The bed itself was fine and furnishings good.
When I reported to reception that I wasn't happy with the room and wanted to moved, they said they were fully booked which I can believe as it was a busy weekend. I had to report this to expedia to try to find another hotel. After a lot of waiting with expedia and hotel staff to get back to me, they declined to refund the room. They didn't even offer any alternative.
My issue is that the pictures looked nothing like those on expedia which is what I based the booking on. Yes it's only three star so maybe I shouldn't have expected better but was still disappointed with how the hotel and expedia handled this. I will not be staying there again.
Anika
Stayed 1 night in Sep 2024