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Sofitel Marrakech Palais Imperial & Spa

5.0 star property

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Photo gallery for Sofitel Marrakech Palais Imperial & Spa

Outdoor pool, pool umbrellas, sun loungers
Lounge
BBQ/picnic area
Property amenity
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Gym
  • Pool
  • Bar
  • Parking included

Explore the area

Map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000
  • Casino de Marrakech
    ‪2 min walk‬
  • Avenue Mohamed VI
    ‪11 min walk‬
  • Koutoubia Mosque
    ‪13 min walk‬
  • Marrakech (RAK-Menara)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

  • 463 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View (Contemporary)

Junior Suite, 1 King Bed (Contemporary) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, View (Contemporary)

  • 463 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, View

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed, Balcony, View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, View (Hivernage view)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary ) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Terrace (Contemporary )

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony, View (Garden Side)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Balcony, View (Garden Side)

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, View (Atlas)

Junior Suite, 1 King Bed (Atlas) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, View (Atlas)

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Balcony, View (Contemporary)

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, View (Prestige)

Superior Suite, 1 King Bed (Prestige) | Premium bedding, down comforters, pillowtop beds, minibar

Superior Suite, 1 King Bed, View (Prestige)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony (Contemporary)

Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Balcony (Contemporary)

  • 356 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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4.0 out of 5, Very Good, (1003)
The price is $214
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$243 total
includes taxes & fees
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About this property

Sofitel Marrakech Palais Imperial & Spa

5-star hotel in Hivernage
Along with 5 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Housekeeping is available on request.
Sofitel Marrakech Palais Imperial & Spa offers 157 accommodations with DVD players and minibars. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

So Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy.
In addition to a full-service spa, Sofitel Marrakech Palais Imperial & Spa features an outdoor pool and a health club. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 549 square feet (51 square meters) include conference space. This Art Deco hotel also offers a children's pool, a nightclub, and a hot tub. For a surcharge, the property provides an area shuttle within 10 km and an airport shuttle (available 24 hours). Complimentary valet parking is available on site, along with a car charging station.

Sofitel Marrakech Palais Imperial & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Le Jardin - This restaurant overlooks the garden.
Orangerie - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Oasis - Overlooking the pool, this restaurant serves lunch only.
So good - This restaurant serves lunch and dinner.
So zen - This restaurant serves dinner only.
24-hour room service is available.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 10 km
  • Limo/town car service
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: MAD 23 for adults and MAD 12.50 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Le Jardin
  • Oasis
  • Orangerie
  • So good
  • So zen

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Nightclub
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 549 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 9 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MAD 23 for adults and MAD 12.50 for children
  • Airport shuttle fee: MAD 30 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges fees to access So Lounge on weekends and during special events.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Lounge Marrakech
Marrakech Lounge
Marrakech Sofitel
Sofitel Lounge
Sofitel Lounge Hotel
Sofitel Lounge Hotel Marrakech
Sofitel Lounge Marrakech
Sofitel Marrakech
Sofitel Marrakech Lounge
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel

Sofitel Marrakech Palais Imperial & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 303 out of 625 reviews
Rating 8 - Good. 181 out of 625 reviews
Rating 6 - Okay. 81 out of 625 reviews
Rating 4 - Poor. 31 out of 625 reviews
Rating 2 - Terrible. 29 out of 625 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must-stay in Morocco. 5 out of 5
This property was absolutely dreamy. The best service, incredible breakfast, lovely dinner and music. The pools are gorgeous and located in a peaceful area of the city close to so many restaurants.
Stayed 1 night in Oct 2024

6/10 Okay

Mamadou

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place just wish the staff was more helpful and assisting towards clients needs.
Stayed 3 nights in Oct 2024

10/10 Excellent

SHASHI

Liked: Cleanliness, property conditions & facilities
Excellent property, very good breakfast
Stayed 4 nights in Sep 2024

8/10 Good

Duncan, Concord

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
Stayed 4 nights in Oct 2024

10/10 Excellent

roderick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best equipped for our needs
Stayed 6 nights in Sep 2024

2/10 Terrible

HimmatBir

Stayed 3 nights in Oct 2024

10/10 Excellent

patricia

Stayed 4 nights in Sep 2024

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Marrahech Experience
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
Stayed 5 nights in Oct 2024

6/10 Okay

Thamir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
Stayed 7 nights in Sep 2024

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
Stayed 7 nights in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The dining experience was poor. We waited over an hour for low-quality meals, with a bottle of water costing 100 MAD instead of 7 MAD outside, feeling exploitative. The airport transfer was quoted at 500 MAD for a short ride, while a third-party service charged only 100 MAD. At checkout, I was wrongly billed 172 MAD for minibar items, leading to an awkward confrontation. Staff behavior was also problematic. Soukaina, the reception manager, was rude and dismissive, even laughing at me publicly. Additionally, my outside water was confiscated, which felt exploitative, especially in 90-degree heat. The hotel itself was not up to five-star standards, appearing worn and poorly maintained. Overall, my stay was marred by rude service, exploitative pricing, and a lack of care. I cannot recommend Sofitel Marrakech and urge potential guests to consider other options.
Stayed 2 nights in Sep 2024

6/10 Okay

Manpreet

Disliked: Staff & service
Stayed 3 nights in Sep 2024

6/10 Okay

Mousa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
Stayed 1 night in Sep 2024

10/10 Excellent

CATHERINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennelle

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff and everything was stellar will be back. Spa is heaven sent
Stayed 1 night in Sep 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Aug 2024

6/10 Okay

Ali, New York

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
Stayed 3 nights in Aug 2024

6/10 Okay

Jawher Ben

Disliked: Staff & service, property conditions & facilities
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
Stayed 3 nights in Aug 2024

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Youssef MHamdi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and wonderful staff in all departments.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sujay Vinayak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Aug 2024

2/10 Terrible

Rafic

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
Stayed 1 night in Aug 2024

10/10 Excellent

Hesham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent experience
Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 1 night in Jul 2024