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Hotel Los Recuerdos

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Los Recuerdos

Suite (Imperial Panoramica) | View from room
Junior Suite | Minibar, free WiFi
Aerial view
Suite (Suite Imperial) | Minibar, free WiFi
Marina

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Via Peñol Gatapé Km 19, Guatapé, Antioquia, 53847
  • Peñol-Guatapé Reservoir
    1 min walk
  • Parque Comfama
    3 min walk
  • Rock of Guatapé
    12 min walk
  • Medellín (MDE-José María Córdova Intl.)
    125 min drive

Room options

View all photos for Premium Suite (Jacuzzi)

Premium Suite (Jacuzzi) | Minibar, free WiFi

Premium Suite (Jacuzzi)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Imperial Panoramica)

Suite (Imperial Panoramica) | Minibar, free WiFi

Suite (Imperial Panoramica)

  • Lake view
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed

View all photos for Superior Room

Superior Room | Minibar, free WiFi

Superior Room

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic) | Minibar, free WiFi

Junior Suite (Panoramic)

  • 441 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed OR 2 Double Beds

View all photos for Junior Suite

Junior Suite | Minibar, free WiFi

Junior Suite

  • 463 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room | Minibar, free WiFi

Premium Room

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite (Suite Imperial)

Suite (Suite Imperial) | Minibar, free WiFi

Suite (Suite Imperial)

  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed

View all photos for Suite

Minibar, free WiFi

Suite

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Room Premium

Minibar, free WiFi

Room Premium

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Junior

Minibar, free WiFi

Room Junior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Presidential

Minibar, free WiFi

Suite Presidential

  • Sleeps 4
  • 1 Queen Bed(s) and 2 Twin Bed(s)

View all photos for Room Premium

Minibar, free WiFi

Room Premium

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Minibar, free WiFi

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe

Minibar, free WiFi

Room Deluxe

  • Sleeps 4
  • 1 Queen Bed(s) and 2 Twin Bed(s)

Similar properties

Property amenity

The Brown, Guatape

Pool
Breakfast included
Parking included
Free WiFi
4.6 out of 5, Wonderful, (175)
The price is $118
per night
$118 total
includes taxes & fees
Dec 9 - Dec 10
The Brown, Guatape

About this property

Hotel Los Recuerdos

3-star Guatapé hotel with restaurant
An outdoor pool, a restaurant, and a nightclub are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and a business center.
Hotel Los Recuerdos offers 108 accommodations with minibars and bathrobes. 32-inch LCD televisions come with cable channels. This Guatapé hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Hotel Los Recuerdos provides an outdoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and a meeting room. This family-friendly hotel also offers a nightclub, a terrace, and an arcade/game room.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • Elevator

More

  • Banquet hall

Room amenities

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Room service

More

  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Los Recuerdos Guatape
Hotel Los Recuerdos
Los Recuerdos Guatape
Hotel Los Recuerdos Hotel
Hotel Los Recuerdos Guatapé
Hotel Los Recuerdos Hotel Guatapé

Hotel Los Recuerdos Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 216 out of 467 reviews" "
Rating 8 - Good. 128 out of 467 reviews" "
Rating 6 - Okay. 64 out of 467 reviews" "
Rating 4 - Poor. 23 out of 467 reviews" "
Rating 2 - Terrible. 36 out of 467 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a Jr Suite..GREAT view. Big and comfortable bed..also included to sofa beds. It did not have air-conditioning..but it was pretty cool outside..so the room was ok. I would have liked..an electric coffee machine were available.The included breakfast was very good..and the waitress were very good.
Stayed 1 night in Aug 2024

8/10 Good

wendy

Liked: Property conditions & facilities
A little problem on my part at check in but it was on my part
Stayed 1 night in Aug 2024

4/10 Poor

Marc

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had chosen this property for the view and the jacuzzi on the balcony. Unfortunately, we could not enjoy the jacuzzi because of mosquitos at night. Service was terrible. Hotel charges more than 5000 Columbian pesos for service in the suite. There was not even a bottle of water to welcome us. Everything is for sale. The next day, I wanted to iron my clothes but there was none in the suite. I called for one, it was never delivered. I went to the front desk and complained about it. Still nothing was done. I wore crumpled clothes to go out for dinner and travel. I felt humiliated. I left the hotel early on August 12 without eating breakfast because I was frustrated. I left my country, spent thousands of dollars to take my fiancée on a trip that we expected to be a great moment for the two of us. Instead, we were frustrated and did not enjoy our stay. The management of this hotel does not care about guest satisfaction; the staff lacks professionalism and lack knowledge about customer service 101. I will never stay at this hotel, and I will share my unpleasant experience with staff, friends, and others online to ascertain that whoever visits Guatapé does not stay in this hotel. I understand that business survives on profits but when greed prevails on customer satisfaction and service is terrible, there is a price to pay. Expedia also must be sued for doing business with this type of hotel. Nothing is done to ascertain that international standards are respected. I intend to sue.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view to the water
Stayed 1 night in Jul 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location near the Peñol Rock. The food and the service was great. We stayed in a room with panoramic view of the rock.
Stayed 1 night in Jul 2024

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a large group of 19 traveling together. We’re 5 siblings traveling with our own family and all Colombians. We had a beautiful time at this hotel. Nicely located and convenient to get to town on tuk-tuk, most fun way to travel short distances. There were two pools and a revolving bar. Keep in mind all facilities are not open and are in scheduled times. The staff was amazing and responsive. Hard working people and so pleasant. We stayed in a beautiful room with a grand view of the lake and El Peñol with a hot tub on the balcony, zen-like! The breakfast was buffet style with local choices to choose from. The lunch and dinner served was good, nothing stood out. The hotel is not luxurious but is comfortable and scenic. Very peaceful and a great way to spend 3 nights of our 16-day itinerary in Guatape.
Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location in Area
Stayed 2 nights in Jul 2024

8/10 Good

Indira

Stayed 2 nights in Jul 2024

4/10 Poor

the

Stayed 2 nights in Jul 2024

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, and the view from my room, and appreciated the kindness and willingness to help from the staff, more so ever the exceptional service from Héctor, he is very welcoming, and the ride in the planchón with his explanation about the reservoir was very entertaining.
Stayed 1 night in Jun 2024

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in May 2024

8/10 Good

NOEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place to stay, just at night was a big storm and we was on floor 5, so water start to going out from the ceiling lamp, was trying to contact somebody at reception and was nobody to report, so we did not sleet that night at all because was like a fountain in our room and my cloth was all wet. Natali in reception was a very nice person, we report to her next day. /but they should have somebody at night for this kind of problems.
Stayed 1 night in May 2024

6/10 Okay

PAOLA ANDREA

Traveled with family
Liked: Cleanliness, staff & service
No air conditioning or fans in the rooms. Bathrooms over flooded when used. Very expensive for the quality it offers in the rooms. You can also hear the noise if the music is turned on at a high volumen in the bar.
Stayed 1 night in May 2024

10/10 Excellent

Essie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short, but we now wish we would have stayed longer to enjoy more of the property. Staff is very courteous, great breakfast, and conveniently located.
Stayed 1 night in May 2024

10/10 Excellent

MOISES, Poinciana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the service was excellent
Stayed 1 night in May 2024

8/10 Good

Jonathan, Danbury

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception may have someone who seems unhappy to be working there, the rest seemed to be helpful and at least put on a smile. The property is nice, good for families. *CAUTION THE POOL AREA-MOSTLY FOR LITTLE KIDS, DO NOT HAVE THEM RUNNING, THOSE FLOORS BY THE POOL AREA VERY SLIPPERY IF WALKING WITH WET FEET** (My kid slipped and hit his head, thankfully nothing bad happened).. other than that the property is probably the best with accomodations being close to the town and the rock. Would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

olga, boynton beach

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice view
Stayed 2 nights in Jan 2024

10/10 Excellent

Stella, Windermere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was waterfront, had a pool, food and service was good. Location was great. Near Helicopter tours. Some rooms have jacuzzi tubs.
Stayed 1 night in Dec 2023

6/10 Okay

Aniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Gordon

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very untrained and unprofessional especially the girl with the glasses and the blonde. I recommend you stay elsewhere. They ruined a great vacation trying to rip off foreigners. First they wanted me to cancel my reservation so they could charge me more. Then they told me I used the minibar which I didn’t and double Charged me as they didn’t restock it from the day before. So I paid twice. They can’t check it on the computer as they write it all on paper a clear sign they arent reporting that income. So they steal from you. The girls yell back and forth to the girl upstairs. Extremely unprofessional. If you are an English speaking person forget this hotel. They don’t speak english at the front desk. Total joke for sure a huge place.

2/10 Terrible

Gordon, Markham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is super rude and they steal money from you saying you used stuff in the minibar when you didn’t. They try and get you to cancel your reservation on Expedia and pay cash there for more! They obviously are stealing money as they write everything on paper a d don’t use a computer. Quite the money laundering scam. Especially the blonde at the front and the girl with glasses. Both super rude and offer zero assistance. Didn’t even give me change. Kept My Change. Haha. For sure a resort to have such an untrained front desk is a joke.
Stayed 1 night in Jan 2024

2/10 Terrible

Johana

Stayed 1 night in Jan 2024

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
Never again
Hot water wasn’t working. Maintenance had to come twice and it still quit working. Room was too hot and there is no air conditioning. Bar across the street had a band playing until midnight so we couldn’t sleep.
Stayed 1 night in Dec 2023