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Crowne Plaza Melbourne by IHG

4.5 star property

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Photo gallery for Crowne Plaza Melbourne by IHG

Property amenity
Cafe
Exterior
Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers
Suite, 1 Bedroom, River View | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
1-5 Spencer Street, Docklands, VIC, 3008
  • Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Crown Casino
    ‪3 min walk‬
  • Marvel Stadium
    ‪13 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor, No View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (High Floor, No View)

  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

  • 285 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View

  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower

Standard Room, 1 King Bed, Roll-in Shower | View from room

Standard Room, 1 King Bed, Roll-in Shower

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (View)

  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View (High Floor)

  • 269 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, River View

  • 581 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hyatt Centric Melbourne

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (609)
The price is $162
per night
$178 total
includes taxes & fees
Apr 24 - Apr 25
Hyatt Centric Melbourne

About this property

Crowne Plaza Melbourne by IHG

4.5-star hotel in Docklands
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Change of towels is available on request.
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Melbourne by IHG features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of 10 meeting rooms and coworking spaces. Event facilities measuring 12949 square feet (1203 square meters) include a conference center. This luxury hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge). A total renovation of this property was completed in December 2020.

Crowne Plaza Melbourne by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM.
Ottie's - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Hindi, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 17 per night); discounts available
  • Secured, covered self parking on site (AUD 17 per night)
  • Secured, covered valet parking on site (AUD 70 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dive Bar
  • Ottie's
  • Pow Wow

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference center (12,949 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 17 per night
  • Covered valet parking fee: AUD 70 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1022 reviews
Rating 8 - Good. 264 out of 1022 reviews
Rating 6 - Okay. 91 out of 1022 reviews
Rating 4 - Poor. 39 out of 1022 reviews
Rating 2 - Terrible. 25 out of 1022 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ruby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was central to the casino and the aquarium. Short walk to the cbd and trams are easily accessible. Otties breakfast dine-in was a mouth-watering experience, well worth the small price add-on to our stay. The room was well prepared and comfortable considering the size.
Stayed 2 nights in Jan 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cosy room with excellent room service! The breakfast buffet was amazing and convenient also. However the only complaint being that they forgot to refill our hand soap.
Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the foyer was styled beautiful for Christmas. You are walking distance to everything you need and don’t really require a car if staying here. The room was modern and spacious and the staff were all lovely. We would stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Thought the location was amazing. Price good, new and quiet. One issue was I chose a discounted car park which made the cost $17 which is great. But I arked in the wrong car park and it became $77 which wasnot good. Double check the name of car park.
Stayed 1 night in Jan 2025

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Jan 2025

10/10 Excellent

emmett

Stayed 2 nights in Dec 2024

8/10 Good

van canh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is distanced from hotel for long walk outside at night and easy to getting wet under rainy days.
Stayed 6 nights in Dec 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blame hotels.com
Why does Hotels.com keep giving me special care rooms? The room was not great but it’s because of hotels.com not Crowne.
Stayed 1 night in Dec 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Stephen

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Staff had problems understanding English. Frustrating having to ask questions over and over until the staff could understand my questiopn. I had two issues - the first was a problem with check in as I booked a higher level room and was given the basic room then I wanted a late check out and the reception person could not understand what I was asking when I asked if there was an extra charge.
Stayed 1 night in Jan 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
We only stay at this hotel when we travel to Melbourne from Perth. The staff are friendly and the location is ideal. Will definitely be back soon!
Stayed 8 nights in Dec 2024

8/10 Good

Anthony, KINGS PARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, no offer of any type of upgrade due to VIP Expedia membership. Very poor service at pow wow cafe
Stayed 1 night in Jan 2025

8/10 Good

Jason, Cranbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location we got a room with a river view it didn’t disappoint
Stayed 1 night in Jan 2025

10/10 Excellent

Kat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou for a lovely stay. Your breakfast was fabulous and your staff exceptional
Stayed 1 night in Dec 2024

10/10 Excellent

shawn, cornubia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive valet, parking off site is a short walk down the street
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Location is great, good views of the river. Rooms were small but comfortable. We enjoyed our breakfast buffet as well. Overall had a good stay, good value for the price!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Property conditions & facilities
Very good - perfect for coming to the footy and last minute booking
Stayed 1 night in Sep 2024

8/10 Good

Caryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Gaynore Celeste

Traveled with partner
Liked: Staff & service, property conditions & facilities
Close to activities
Stayed 2 nights in Dec 2024

6/10 Okay

Rasika

Stayed 2 nights in Dec 2024

8/10 Good

Khushal

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location and we enjoyed our stay and paid premium price due to peak time stay But unfortunately our room only got cleaned properly only once over 4 night stay
Stayed 4 nights in Dec 2024