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Crowne Plaza Melbourne by IHG

4.5 star property

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Photo gallery for Crowne Plaza Melbourne by IHG

Room
Terrace/patio
Ballroom
Lobby sitting area
Breakfast meal

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
1-5 Spencer Street, Docklands, VIC, 3008
  • Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Crown Casino
    ‪3 min walk‬
  • Collins Street
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor, No View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (High Floor, No View)

  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

  • 285 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View

  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower

Standard Room, 1 King Bed, Roll-in Shower | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (View)

  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View (High Floor)

  • 269 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, River View

  • 581 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

Hyatt Centric Melbourne

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (576)
The price is $181
per night
$199 total
includes taxes & fees
Mar 18 - Mar 19
Hyatt Centric Melbourne

About this property

Crowne Plaza Melbourne by IHG

4.5-star hotel in Docklands
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. Change of towels is available on request.
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Melbourne by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of 10 meeting rooms, coworking spaces, and limo/town car service. Event facilities measuring 12949 square feet (1203 square meters) include a conference center. This luxury hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge). A total renovation of this property was completed in December 2020.

Crowne Plaza Melbourne by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM.
Yugo Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Hindi, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 17 per night); discounts available
  • Limo/town car service
  • Secured, covered self parking on site (AUD 17 per night)
  • Secured, covered valet parking on site (AUD 70 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Dive Bar
  • Pow Wow
  • Yugo Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference center (12,949 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 17 per night
  • Covered valet parking fee: AUD 70 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1026 reviews
Rating 8 - Good. 261 out of 1026 reviews
Rating 6 - Okay. 95 out of 1026 reviews
Rating 4 - Poor. 40 out of 1026 reviews
Rating 2 - Terrible. 26 out of 1026 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Stayed 1 night in Nov 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fridge could have contained a jug of water or at least some complimentary bottled water. .
Stayed 1 night in Nov 2024

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, easy check in and out. Room was well presented.
Stayed 1 night in Nov 2024

10/10 Excellent

Shingo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent view
Stayed 1 night in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
Because of the surrounding construction it was inconvenient to get to. The pool area was small and noisy because of the construction
Stayed 1 night in Nov 2024

10/10 Excellent

Mandeep Singh

Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nothing short of amzing, the location of this hotel was perfect, cant wait to stay here again.
Stayed 1 night in Nov 2024

8/10 Good

Tosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2024

6/10 Okay

Feride

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was kind and helpful. However, the breakfast was really low quality and even the most expensive rooms are facing a very busy and noisy road.
Stayed 4 nights in Nov 2024

6/10 Okay

Daniella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late on Monday night and wanted to order room service. I was told it was a 1 hour wait and that I had to go down to the restaurant. It was not the level or service I expected for a Crowne Plaza hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Noel

Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service from staff
Stayed 1 night in Nov 2024

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location but we feel they should have disclosed at the time of booking they are doing construction on extending the hotel we would definitely not stayed there and put up with 7am construction noise
Stayed 6 nights in Nov 2024

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Yarra and south bank. Staff were excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient, roomsare great..
Stayed 5 nights in Nov 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King room I booked would have to be the smallest hotel room I have ever stayed in. It was cluttered with a round glass table in a corner that was near impossible to sit at as the bed was right behind it. There was a chair which you could sit at on the wall bench, so the table is unnecessary. There were renovations going on next to our room so a very strong smell off paint. I didn't book a river outlook room, so didn't expect anything spectacular, however our view was a white wall a few meters away, so very average. The Hotel location is great however with the trams out the front. The lift to go to the main entrance was dirty also.
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Greg

Disliked: Cleanliness
Room had red stains over carpet, had to get a room swap. Requesting this was challenging but eventually occured. Swapped room had A/C issues and maintenance had to get to rectify. Cleaners didnt replenish toilet paper or tissues often. Had to request from house keeping team. Found housekeeping team a bit delayed with getting to attending to our room during our stay. Found alot of errors on billing with Valet charges. Most times with Valet, had to collect my own car from the ramp and park it at times. Most staff were generally pleasant to deal with during the stay. The staff member who stood out the most was Juneric. He was very supportive during the room change, assisting with Valet. His attention to detail, work ethic and willingness to go above and beyond is highly commendable.
Stayed 4 nights in Oct 2024

8/10 Good

Ali

Stayed 3 nights in Oct 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The view from room 906 was a bit ordinary.
Stayed 1 night in Oct 2024

8/10 Good

Sarfaraz D.

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Alborz

Stayed 2 nights in Sep 2024