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Óntico Urban Design Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Óntico Urban Design Hotel

Business center
Reception
Standard Single Room | Down comforters, Tempur-Pedic beds, individually furnished
Lobby sitting area
Snack bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle 54 Número 474 X 53 Y 55 Col.Centro, Mérida, YUC, 97000
  • La Mejorada Park
    4 min walk
  • Tortas del Gordo
    1 min walk
  • ADO Paseo 60 Bus Terminal
    3 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    18 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Down comforters, Tempur-Pedic beds, individually furnished

Standard Double Room

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Superior Double Room | Down comforters, Tempur-Pedic beds, individually furnished

Superior Double Room

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room

Superior Single Room | Down comforters, Tempur-Pedic beds, individually furnished

Superior Single Room

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Down comforters, Tempur-Pedic beds, individually furnished

Standard Single Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Villa Mercedes Merida, Curio Collection by Hilton

Pool
Pet friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1004)
The price is $144
per night
$175 total
includes taxes & fees
Jan 2 - Jan 3
Villa Mercedes Merida, Curio Collection by Hilton

About this property

Óntico Urban Design Hotel

4-star hotel in Mérida Centro
A bar/lounge, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Óntico Urban Design Hotel offers 20 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished. Tempur-Pedic beds feature down comforters. 50-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, a meeting room, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This Mérida hotel also offers a library, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle.

Óntico Urban Design Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Bar - This lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 160 per day); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 135 for adults and MXN 135 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar

Things to do

  • Library

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 135 for adults and MXN 135 for children
  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 500 (one-way)
  • Nearby parking fee: MXN 160 per day (1640 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ontico Urban Design
Óntico Urban Design Hotel Hotel
Óntico Urban Design Hotel Mérida
Óntico Urban Design Hotel Hotel Mérida

Óntico Urban Design Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 82 out of 119 reviews" "
Rating 8 - Good. 24 out of 119 reviews" "
Rating 6 - Okay. 6 out of 119 reviews" "
Rating 4 - Poor. 5 out of 119 reviews" "
Rating 2 - Terrible. 2 out of 119 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin, Verdun

Stayed 1 night in Jun 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad esta unicada cm a 10min caminando del centro turistico, el servicio es excelente, el estacionamiento queda como a 5min caminando. Los cuartos modernos y perfectos. La piscina estaba fuera de servicio por remodelación, brindaron opcion de ir caminando 10min a otro hotel. Recomendado!

10/10 Excellent

CLARE, Fort Lauderdale

Traveled with partner
Liked: Amenities
Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.
Stayed 4 nights in May 2024

10/10 Excellent

EL TROKERITO

Stayed 1 night in May 2024

6/10 Okay

SALVADOR A

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Courtenay

Traveled with partner
Liked: Staff & service, property conditions & facilities
This hotel is chic and comfortable. The location is walkable to many sites. We found the staff warm and welcoming, very helpful, and we loved the extra touches they provided. Wonderful experience, would definitely stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maj-Britt

Stayed 2 nights in Feb 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel is amazing. They were all very friendly and helpful. At night they were always very aware of who was coming in and out of the hotel. Not that it was in a bad area but I definitely appreciated the attention to their guests safety
Stayed 1 night in Jan 2024

10/10 Excellent

Olivier

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to everything, staff very helpful and friendly.
Stayed 5 nights in Nov 2023

10/10 Excellent

Drew, O Fallon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The location, the staff…I’d stay here again
Stayed 3 nights in Nov 2023

2/10 Terrible

Brian

Traveled with partner, Traveled with family
Disliked: Staff & service
We arrived at the Óntico Urban Design Hotel just after 11 PM, walked into the lobby, and found nobody on the property. We thought the desk clerk might be in the bathroom or down the hall, but nobody ever showed up. This was especially surprising because we had called the hotel a few hours earlier to say we missed our connection and would be arriving a few hours late, around 10:30 PM at the earliest. The gentleman who answered the phone told me he would wait for us, but he did not. Twice I called the hotel. I heard the phone ring in the hotel, but nobody answered. It just asked me to leave a message. We considered sleeping in the lobby but they only had chairs and we were worried what would happen to our luggage if someone walked in while we were asleep. After about 10 minutes I called Expedia support and explained the problem. They tried to contact the hotel, but also had no success. I then asked for Expedia to book the other hotel we had booked on Expedia but canceled. They said that hotel was not available, but after calling that hotel we learned they did have availability for 2 nights of our 6-night stay. We arranged to stay at the other hotel over the phone. Turns out the desk clerk left the property without notifying anyone or locking up. They offered to upgrade us to another property, but we already had a non-refundable room for the last 4 nights of our stay we booked on Expedia.
Stayed 6 nights in Oct 2023

10/10 Excellent

Maria Fernanda

Stayed 1 night in Oct 2023

8/10 Good

Claudia

Stayed 2 nights in Oct 2023

2/10 Terrible

Jose

Stayed 1 night in Oct 2023

8/10 Good

Sean

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day. Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.

10/10 Excellent

Michel

Stayed 1 night in Sep 2023

4/10 Poor

Terrence

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room I was given had a very bad odor and the shower only provided cold water. The second room I was given, smelled better but the shower was only able to provide lukewarm water.

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located close to the center of the city and very close to many shops and restaurants. Just a few blocks. The staff was amazing, so helpful, and readily available. The rooms were comfortable. Very easy, relaxing place to stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sergio

Stayed 4 nights in Jun 2023

4/10 Poor

Marcela, Chicago

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I really really appreciated the staff working at this hotel. They were kind, responsive, and hardworking. The problem was with the facility itself. My partner and I had no water pressure and no hot water for pretty much our entire stay. Other reviews will confirm this. I felt bad for the staff since I could tell this was out of their control, so I direct my feedback to the owners of the property. They should be more proactive about the condition of this hotel. The amount of money paid does not match my experience at all.

10/10 Excellent

Jose Carlos

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, excellent customer service
Stayed 3 nights in Feb 2023

10/10 Excellent

Mary

Stayed 4 nights in Feb 2023

6/10 Okay

Adrian

Stayed 2 nights in Jan 2023