2/10 Terrible
Audrey
Traveled with partner
Sep 11, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is NOT a four star “resort”. They need to get over themselves. Just because you have a conceited manner does not mean your hotel is nice. It just means you aren't friendly or welcoming. Everything is dated and run down in the room and there was no curtain or shower door. I can’t sit down and then get back up in a slippery tub, so completely inconvenient for an elderly person. There was a dead roach in the stairwell the entire time of our stay. We were put in a room with a connecting door so there was no soundproof between our room, and the neighbor was LOUD! First night we listened to them talking all night, next night we got to listen to them having sex for a ridiculously long period of time and it was not pleasant! You need a reservation to eat in a nearly empty restaurant, and they expect you to dress as if its a special occasion, so bring a tie. The air conditioning unit has to be turned on by the hotel staff and they conveniently forgot to have that done. We went to the front desk where we were told they’d send somebody up to assist us, which didn’t happen. As we stood in our room sweating in 90 degree temp Fahrenheit and god awful humidity, we were able to chase down a bell boy on our floor who showed us how to turn it on…he explained that the unit was wired incorrectly so hot is cold and cold is hot. Rather than make that really simple repair, you need to request the use of the system and pray they actually send anybody to help you.
Audrey
Stayed 2 nights in Sep 2024