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Balmoral Plaza Hotel

4.0 star property

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December 2024
January 2025

Photo gallery for Balmoral Plaza Hotel

Lobby
Deluxe Suite, Terrace, City View | View from room
Restaurant
Bar (on property)
Minibar, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking included
  • Room service
  • Gym
  • Air conditioning
  • Laundry

Explore the area

Map
Plaza Cagancha 1126, Centro, Montevideo, 11100
  • Cagancha Square
    2 min walk
  • Auditorio Nacional del Sodre
    10 min walk
  • Salvo Palace
    11 min walk
  • Montevideo (MVD-Carrasco Intl.)
    39 min drive

Room options

View all photos for Executive Room, Accessible, Ensuite

Minibar, in-room safe, desk, laptop workspace

Executive Room, Accessible, Ensuite

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Single Room

Minibar, in-room safe, desk, laptop workspace

Classic Single Room

  • 258 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Twin Bed, Ensuite

Standard Single Room, 1 Twin Bed, Ensuite | Minibar, in-room safe, desk, laptop workspace

Standard Single Room, 1 Twin Bed, Ensuite

  • 107 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Triple Room, 3 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Classic Triple Room, 3 Twin Beds

  • 344 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Suite, Terrace, City View

Deluxe Suite, Terrace, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, Terrace, City View

  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple Room, 1 Bedroom

View from room

Classic Triple Room, 1 Bedroom

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Classic Double Room, Private Bathroom

Minibar, in-room safe, desk, laptop workspace

Classic Double Room, Private Bathroom

  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 1 Bedroom

Superior Twin Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 1 Bedroom

  • 291 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Balmoral Plaza Hotel

4-star hotel in Montevideo Centro
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference center, and coffee/tea in a common area. Housekeeping is available on request.
Balmoral Plaza Hotel offers 96 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Balmoral Plaza Hotel features a sauna and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and a meeting room. Event facilities measuring 1346 square feet (125 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Balmoral Plaza Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (USD 339 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting
  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (1,346 square feet of space)
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 29-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property from November 15 to the day after Easter: Uruguay value-added tax (10%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 35 per vehicle (one-way)
  • Nearby parking fee: USD 339 per day(164 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Balmoral Plaza
Balmoral Plaza Hotel
Balmoral Plaza Hotel Montevideo
Balmoral Plaza Montevideo
Hotel Balmoral Plaza
Balmoral Plaza Hotel Hotel
Balmoral Plaza Hotel Montevideo
Balmoral Plaza Hotel Hotel Montevideo

Balmoral Plaza Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 106 out of 345 reviews" "
Rating 8 - Good. 150 out of 345 reviews" "
Rating 6 - Okay. 62 out of 345 reviews" "
Rating 4 - Poor. 17 out of 345 reviews" "
Rating 2 - Terrible. 10 out of 345 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Beatriz, Fort Lauderdale FL

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I worst experience ever. I was there mid march 2020, while I was in Uruguay, I find out that within 24 hrs USA was closing the boarders and all flights were cancel due to COVID 19. I was very lucky that America Airlines refunded my ticket and I was able to come back to USA in 24 hrs using COPA Air last flight. The hotel refused to refund 6 night that I didn't use, contacting a mger to explain the situation was impossible, also Expedia contacted them numerous times about the refund with no reply. This was an involuntary situation, that they didn't care to help !
Stayed 11 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 23 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2020

8/10 Good

NB, Minneapolis MN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Right on a major city artery, with numerous points of interest in an easy walking periphery. Staff were fun in accommodating my practice of español, and the breakfast buffet was great. My expectations were met.
Stayed 9 nights in Dec 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Not recommended. Very dated.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Looks nice, horrible front desk staff towards fore
Couldn't even stay here. Front desk was incredible how they were treating the dozen or so people trying to get a room when check-in started. They had some computer issue, or too many down rooms, so they said all our reservations were invalid. I peeked at this screen system, it seemed they had at least three "better" rooms available, but said they were not or they could not allow. We have video of this one guy finally exploding after the staff tried to ignore everyone until they just left. People prepaid for these rooms and some came from different countries. This place as a dozen country flags outfront yet was the most unfriendly place we have encountered in all sorry Americas how they treat Spanish speaking and non Spanish speaking foreigners. They insisted we did not prepay, even after showing credit card statement. We were forced to leave and stay with local couch surfer. We contacted Hotels.com and still no action or refund. We never stayed, we never signed or filled legal foreign guest documents, we are not in their security footage. Disgraceful
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Good for bsiness, but dont have place to a coffe and work with the laptop.
Stayed 1 night in Aug 2019

8/10 Good

Enrique

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Terrence

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap for a Reason
This was the mustiest place I’ve ever stayed. The hallways smelled like a high school locker room and the room smelled of mildew and had visible black mold. The bedding was stained and the air conditioner blew nothing but hot air. Spend a little more and stay at a nicer place.
Stayed 3 nights in Aug 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst-run hotel ever
There are so many problems with this place I almost don't know where to begin. But at the outset I want to say that the location is great, and that the hotel has potential even though it's not being maintained well. If you don't care about service or security, it's a comfortable enough place at a cheap price. But the staff is terribly incompetent and no one takes responsibility for the many errors committed daily. My stay was for 17 days, and on at least 5 of them they didn't bother to clean my room. Innumerable requests went completely unheeded, and there is no real security in the rooms because there is no chain on the doors, nor any other way to keep staff from entering. The worst offense came after 10:00 one night, as I was lying in bed: a couple came into my room because the "system" somehow listed my room as unoccupied, and the staff had given them the same room. Perhaps not surprisingly, there were multiple occasions when guests would be found screaming at the front desk staff at the top of their voices; they, too, were having problems of one kind or another, and no one was responding. There were also lots of little things. For example, my key wouldn't work, and I'd have to make trip after trip to the front desk to have it remade. The breakfast room opened late almost every day, and one day there was no milk. To make matters worse, the staff rarely apologized, and things never got any better. I'll be back in Montevideo next year, but I won't stay at the Balmoral again.
Stayed 16 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Elevator was broken for both days. Slow check in. But room was nice and breakfast was above average.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BPH is a very good overall property for any stay in Montevideo. Easy access to literally everything: Shopping, dining, entertainment, sightseeing, transportation etc.
Stayed 6 nights in Jun 2019

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Mihai, London

Traveled with group
Disliked: Amenities, property conditions & facilities
This property has been built in the 1960s probably and never renovated. The rooms are dark and damp, the breakfast not fresh at all. Staff don’t seem to care. The only positive about this place is the location which is close to everything in Montevideo
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location is excellent. The staff is generally friendly. They misrepresent the fact that they offer a parking garage. It is some available spaces, very few and not comfortable to use. I ended paying in a closed by parking to leave my rental safe.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
I was there for near a month. Were many days that they DID NOT clean the room . During my staying,4 or 5 times they cleaned the room around 2 pm,and that is acceptable.The rest of the time they came to do the room very late in the evening,around 7 PM or when I was resting around 4 or 5 pm.I asked to speak to the manager and it was no way to do it.Two of the receptionists,Carlos and Federico were very rude to me. The other receptionists,like the cleaning and breakfast personnel were very kind.
Stayed 23 nights in Apr 2019

8/10 Good

David, Tuxedo, NY

Liked: Cleanliness, staff & service
The staff was helpful, polite, and responsive. The room, the bed , and the bathroom were all quite small.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and good breakfast,very clean and quiet.
Stayed 1 night in Apr 2019

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on main street in heart of shopping district in old part of city. Views across the city from our balcony on 7th floor hard to beat. However this hotel is well past its best, with a poor breakfast, poor housekeeping, and poor front desk staff. A not so pleasant situation arose when the front desk staff allocated keys to our room to another guest!! Not sure that we were lucky or unlucky to be taking a nap when they tried to enter the room. I opened the door to see what was happening with our door lock to be met with an embarrassed group of people who had been given keys to our room. Whilst an apology was offered by the front desk staff, the explanation of it was a mistake, seemed less than satisfactory. One of their party was in a wheel chair, so I doubt the king size bed in our room for their party of 3 adults would be satisfactory at all. The scattered broken glass on the balcony was only noticed in daylight, luckily the night before there were no issues when we walked bare foot onto the balcony to admire the view. House keeping did promptly clean it when asked. The only selection of hot food for breakfast was scrambled eggs. No toaster in sight to make some toast as an option. Recommend look elsewhere
Stayed 2 nights in Apr 2019

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect apart from the metal piece sticking out our mattress which caught on our legs. Reception didn’t seem to care..
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

GEORGINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like just about everything.Good service, very good breakfast and good location.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019